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Westly Central Surgery Information Reading Answers

Bhaskar Das

May 29, 2025

Westly Central Surgery Information Reading Answers contains 7 questions, and it is a topic belonging to the assessment system of IELTS general reading test. Westly Central Surgery Information Reading Answers have to be answered within 10 minutes. In this IELTS reading section, there are questions like Do the following statements agree with the passage? Write no more than three words. Also, Westly Central Surgery Information Reading Answers contains all the information about the procedures and policies of a local medical practice, including appointment scheduling, prescriptions, home visits, and patient registration. To practice reading papers like that, the candidates can refer to IELTS Reading Practice test.

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Topic:

Westly Central Surgery Information

Opening Hours

Monday to Friday 8.30 am - 6.00 pm

Saturday 9.00am - 10.00am (emergencies only)

Surgeries: Ten-minute appointments are given, although longer periods can be allocated on request. Morning surgery is between 8.30 am and 11.00 am, and afternoon surgery between 3.00 pm and 5.30 pm. These times may change during holiday periods and for staff training. We will always see you on the same day for an urgent problem, although we cannot guarantee that this will be with the doctor of your choice. An urgent appointment is intended for matters that cannot wait until the next available routine appointment. Giving our staff an outline of the nature of the problem may help them organize the most appropriate response. We will often ask the doctor to ring you back to help decide the most appropriate way to deal with your problem. If you are unable to attend an appointment, please let us know so that we can offer the appointment to someone else.

Results of Tests: If you are asked to phone for results, please ring between 11.30 and 12.30. Please allow at least three working days for the results to be available. X-ray results take two weeks to arrive back at the surgery.

Prescriptions: Please allow at least two full days' notice of your prescription requirements. With every prescription issued a printed sheet is given showing details of all your medicines.

Please retain this.: When you require a further prescription, please use this sheet as a tick list to request the medicines you require or obtain a request slip from reception. You can come in to order your prescription or post or fax your request. If you would like us to post your prescription to you, please include a stamped, self-addressed envelope. We do not accept telephone requests for repeat prescriptions as this can result in errors.

Home Visits: If you require a doctor to visit you at home, please ring the surgery before 10.00 am if possible. The doctors usually visit patients between 12.00 pm and 3.00 pm.

New Patients: To register with the Practice, please attend a reception with your medical card if you have it, as well as the details of your previous doctor. You will be encouraged to attend a "New Patients Health Check" with one of our practice nurses.

Emergency calls: To speak to the doctor urgently you can ring the main surgery telephone number or ring the emergency mobile phone. For the mobile, please allow 25 seconds for the connection. If the mobile phone is in use, or the doctor is in an area of poor reception, your call will be transferred to an answerphone. The emergency doctor will be alerted and will call you back.

Practice Area: Unfortunately, we can only accept registration from patients who live within our practice area. If you move outside this area, you will be asked to register with another doctor. If you are in any doubt as to whether you are in our area, please speak to the reception staff.

Charges: There is a charge for some medical services that fall outside those provided by the NHS. These services include private sick notes, passport forms, holiday cancellation forms, insurance reports, and employment medicals. Some travel vaccinations are also charged for and we charge for issuing a private prescription.

Questions 21 - 24

Read the Westley Central Surgery Information Leaflet on the next 2 pages and look at the statements below (Questions 21 - 24).

TRUE - if the statement is true

FALSE - if the statement is false

NOT GIVEN - if the information is not given in the passage

21. Ten minutes is the maximum available length for an appointment.

Answer: FALSE

Supporting statement: "Ten-minute appointments are given, although longer periods can be allocated on request."

Keywords: ten-minute, maximum, appointment

Keyword Location: Paragraph 2, Line 1

Explanation: Although standard appointments are ten minutes, longer ones can be arranged if requested, so ten minutes is not the maximum.

22. If you have had an x-ray, call the surgery no earlier than one week following the date of the x-ray for the result.

Answer: FALSE

Supporting statement: "X-ray results take two weeks to arrive back at the surgery."

Keywords: x-ray, results, two weeks

Keyword Location: Paragraph 3, Line 3

Explanation: The correct waiting time is two weeks, not one, so calling one week after the x-ray would be too early.

23. You cannot order a repeat prescription over the phone.

Answer: TRUE

Supporting statement: "We do not accept telephone requests for repeat prescriptions as this can result in errors."

Keywords: repeat prescription, telephone, not accept

Keyword Location: Paragraph 4, Last line

Explanation: The passage explicitly states that requests for repeat prescriptions are not accepted by phone to prevent errors.

24. One of the practice's four doctors will conduct a New Patient Health Check with any new patients to the practice.

Answer: FALSE

Supporting statement: "You will be encouraged to attend a 'New Patients Health Check' with one of our practice nurses."

Keywords: new patient, health check, practice nurses

Keyword Location: Paragraph 6, Line 2

Explanation: New patient health checks are done by practice nurses, not doctors, so the statement is incorrect.

Questions 25 - 27

Write NO MORE THAN THREE WORDS for each answer.

25. When a prescription is given, the surgery will also provide a document detailing your ……….

Answer: all your medicines

Supporting statement: "With every prescription issued a printed sheet is given showing details of all your medicines."

Keywords: prescription, printed sheet, all your medicines

Keyword Location: Paragraph 4, Line 2

Explanation: A printed sheet listing all current medications is given with each prescription.

26. If the main surgery telephone line is busy and you have an urgent problem, call the ……….

Answer: emergency mobile phone

Supporting statement: "To speak to the doctor urgently you can ring the main surgery telephone number or ring the emergency mobile phone."

Keywords: urgent, emergency, mobile phone

Keyword Location: Paragraph 7, Line 1

Explanation: In case of an urgent matter and the main line is busy, patients are advised to call the emergency mobile phone.

27. Only patients who live in the ....... can register at the Westley Central Surgery.

Answer: practice area

Supporting statement: "Unfortunately, we can only accept registration from patients who live within our practice area."

Keywords: register, practice area, patients

Keyword Location: Paragraph 8, Line 1

Explanation: The surgery limits registration to individuals residing within its designated practice area.

Check IELTS reading samples:

*The article might have information for the previous academic years, please refer the official website of the exam.

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