Tourist Information Centre Manager, Job Description Reading Answers

Jul 15, 2025

Tourist Information Centre Manager, Job Description Reading Answers contains 6 questions and belongs to the assessment system of the IELTS General Reading test. Tourist Information Centre Manager, Job Description reading section must be answered within 10 minutes. In this IELTS reading passage, you'll encounter question types like write no more than two words. Also, Tourist Information Centre Manager, Job Description Reading Answers explores the dynamic role of a tourist information center manager—drive tourism, lead teams, manage budgets, and promote local attractions while enhancing visitor experiences. To practice reading comprehension passages like this one, candidates are encouraged to explore the IELTS Reading Practice Test section.

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Topic:

Tourist information centre managers oversee the services that promote leisure and tourism in the local area and provide information both to visitors, local businesses and residents.

The main responsibilities of the role are:

publicise the centre's services and implement marketing strategies to raise the profile of the centre, increase footfall and sales, and generate more income.
control and monitor the centre's budget to make sure targets are met in the most cost
effective way.
buy merchandise and souvenirs for the tourist market to sell in the gift shop.
keep up-to-date with changes in tourist activities and events.
ensure the centre is well presented, organised, easy to use and accessible.
communicate information to members of the public and deal with enquiries in person and by post, email, social media and phone.
prepare reports for senior management and attend meetings with senior managers and tourism businesses.
manage the recruitment and training of staff.
supervise staff and volunteers, working out staff rotas and cover for the centre.

Skills needed:

excellent communication skills for dealing with customers and contacts in local businesses and visitor attractions.
good interpersonal and management skills to lead a team of staff.
problem-solving ability and negotiating skills to successfully run the centre.
IT skills to help with website development, social media, e-commerce and online booking.
business or commercial awareness.

This is a fascinating and interesting position and would suit a competent, business-orientated person who enjoys interacting with members of the public, businesses, and special-interest groups.

15.

Answer: staff team

Supporting statement: "excellent communication skills for dealing with customers and contacts in local businesses and visitor attractions" and "good interpersonal and management skills to lead a team of staff"

Keywords: communicate, lead, staff, team

Keyword Location: Skills needed, lines 1–2

Explanation: The text emphasizes the importance of both communication and leadership for managing and directing a team, clearly referring to the "staff team" as the group to be led.

16.

Answer: training

Supporting statement: "manage the recruitment and training of staff"

Keywords: recruitment, training, staff

Keyword Location: Main responsibilities, line 8

Explanation: Alongside hiring, training is highlighted as a key part of staff management, making "training" the appropriate word to complete the phrase “staff hiring and ___.”

17.

Answer: cost-effective

Supporting statement: "make sure targets are met in the most cost-effective way"

Keywords: targets, cost-effective, running

Keyword Location: Main responsibilities, line 2

Explanation: The text stresses the need to manage the centre in a financially efficient way, making “cost-effective” the most relevant descriptor of its operation.

18.

Answer: cover

Supporting statement: "working out staff rotas and cover for the centre"

Keywords: staff, rotas, cover

Keyword Location: Main responsibilities, line 10

Explanation: “Cover” refers to planning who fills shifts or replaces absent staff, completing the phrase about supervising rotas and ensuring the centre is staffed.

19.

Answer: gift shop

Supporting statement: "buy merchandise and souvenirs for the tourist market to sell in the gift shop"

Keywords: products, sell, gift shop

Keyword Location: Main responsibilities, line 3

Explanation: The manager is responsible for purchasing products specifically for sale in the “gift shop.”

20.

Answer: reports

Supporting statement: "prepare reports for senior management"

Keywords: meetings, senior management, reports

Keyword Location: Main responsibilities, line 7

Explanation: Managers must prepare “reports” as part of their duties to keep senior management informed, aligning with the phrase “attend meetings and prepare ___.”

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