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Post Office Information Leaflet for Home Owners Reading Answers

Bhaskar Das

Jun 18, 2025

Post Office Information Leaflet for Home Owners is an IELTS Reading Answer that contains 7 questions and needs to be completed within 10 minutes. This reading answer also helps you to prepare for your IELTS exam. Post Office Information Leaflet for Home Owners consists of questions like: Write the correct heading. Participants should go through the IELTS Reading passage to recognize synonyms, identify keywords, and answer the questions. Also, Post Office Information Leaflet for Home Owners Reading Answers provides essential information about how mail redirection works when moving homes or businesses, including costs, duration, and limitations. Candidates can use IELTS reading practice questions and answers to enhance their performance in the reading section.

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Topic:

Post Office Information Leaflet for Homeowners

Moving house or relocating your business? Need to redirect your mail to your new address? Read the important information that follows.

How does mail redirection work?

Redirection is a cost-effective way of ensuring that you continue receiving your mail when you move home or business. Redirection of mail is flexible – you can arrange for your post to follow you even if the move is temporary, or if you are moving to an overseas address.

  • Service available for periods of 1, 3, 6 or 12 months. The service can be renewed up to a maximum of two years.
  • Redirect to any UK or overseas address

Preventing identity fraud:

The Home Office Identity Fraud Steering Committee recommends that to reduce the risk of identity fraud when you move, use Royal Mail’s redirection service to direct your mail from your old address to your new one for at least a year.

How can I arrange for my mail to be redirected?

There are four ways to apply and pay for a redirection:

  • By post
  • By phone
  • In person at the Post Office
  • Online

Householders, you can now set up a redirection of mail online if your debit/credit card is registered at the address you are moving from. This method of application is quick and easy and the process typically takes around five minutes to complete. Once you have submitted your application, please allow up to five working days for the Redirection to come into effect.

(Please note that it is not currently possible to arrange a business redirection online).

COSTS

Length of Redirection Personal customers (costs quoted are per surname – other individual living in the same residence with different family names must apply separately) Business customers Overseas address (Airmail)
12 months £38.99 £77.99 £110.00
6 months £25.96 £51.97 £73.45
3 months £16.82 £25.96 £47.75
1 month £7.64 £15.47 £21.85

Is there any mail that cannot be redirected?

Yes, the following types of mail cannot be redirected:

  • Mail for people or organisations that weren’t occupying or conducting business from the old address.
  • Mail addressed to boarding houses, hotels, colleges or other multi-occupied premises.
  • Personal mail from a business address to a private address.
  • Mail from one PO Box® to another in the same delivery office.
  • International mail – any item bigger than standard letter size (over 25mm thickness and over 100g) that clearly contains goods, cannot be redirected abroad
  • Mail from abroad to a UK address.
  • Carrier mail (e.g., parcels being delivered by a private parcel delivery company).

Questions 1–7

Complete each sentence with the correct ending A–L.

Write the correct letter A–L.

Options: A. For a period of at least two years.

B. For only one individual

C. Is cheaper than business prices

D. When moving abroad

E. For family members with the same name

F. Cannot be used by businesses

G. Is the most costly arrangement to set up

H. Cannot be arranged to overseas addresses

I. As it may help prevent criminal activity

J. Online by private householders and business owners

K. One of three ways in which to arrange redirection of mail

L. Must indicate the new address

Statements:

  1. Redirection of post can be arranged

Answer: K. One of three ways in which to arrange redirection of mail

Supporting statement: "There are four ways to apply and pay for a redirection: By post, By phone, In person at the Post Office, Online"

Keywords: ways to apply

Keyword Location: Paragraph 5, line 1

Explanation: The text outlines several methods for arranging mail redirection, confirming it can be arranged through various means.

  1. Arranging redirection of mail is advised

Answer: I. As it may help prevent criminal activity

Supporting statement: "The Home Office Identity Fraud Steering Committee recommends... to reduce the risk of identity fraud..."

Keywords: identity fraud, recommended

Keyword Location: Paragraph 4, lines 1–2

Explanation: The service is suggested to reduce the risk of fraud, which is a form of criminal activity.

  1. Business may choose

Answer: G. Is the most costly arrangement to set up

Supporting statement: "Business customers... Overseas address (Airmail) – £110.00 for 12 months"

Keywords: business customers, most expensive

Keyword Location: Cost table

Explanation: The cost for business redirection to overseas addresses is the highest, indicating it is the most costly.

  1. Debit or credit cards for online application

Answer: L. Must indicate the new address

Supporting statement: "...if your debit/credit card is registered at the address you are moving from..."

Keywords: debit/credit card, moving from

Keyword Location: Paragraph 6, line 1

Explanation: The card must match the old address; the new address must be provided during the application.

  1. Published fees for householders apply

Answer: B. For only one individual

Supporting statement: "Costs quoted are per surname – other individuals... must apply separately"

Keywords: per surname, apply separately

Keyword Location: Cost section, under "Personal customers"

Explanation: Each individual must apply on their own if they have different surnames, so fees apply per person.

  1. Redirection to an international address

Answer: D. When moving abroad

Supporting statement: "Redirection of mail is flexible – you can arrange... if you are moving to an overseas address"

Keywords: overseas address

Keyword Location: Paragraph 2, line 2

Explanation: Mail redirection can be arranged even when relocating abroad.

  1. The redirection service for larger and heavier items of mail

Answer: H. Cannot be arranged to overseas addresses

Supporting statement: "International mail – any item bigger than standard letter size... cannot be redirected abroad"

Keywords: cannot be redirected, international mail

Keyword Location: Final section, bullet point 5

Explanation: Larger/heavier items are not eligible for international redirection, confirming limitation.

Check IELTS reading samples:

*The article might have information for the previous academic years, please refer the official website of the exam.

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