Holiday Homes Online Ltd - Technical Support Officer Reading Answers

Holiday Homes Online Ltd - Technical Support Officer Reading Answers contains 8 questions and belongs to the assessment system of the IELTS General Reading test. Holiday Homes Online Ltd - Technical Support Officer Reading Answers must be answered within 10 minutes. In this IELTS reading section, question types include writing no more than three words and/or a number. Also, Holiday Homes Online Ltd - Technical Support Officer Reading Answers offers a comprehensive overview of the permanent role offered by Holiday Homes Online Ltd. To practice similar reading tests, candidates can refer to the IELTS Reading Practice Test section.

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Topic:

Job title: Technical Support Officer (email us for a full job description)

Salary: Highly competitive (dependent on qualification type and grade) About Holiday Homes Online Limited.

Established in 1999, we are now the market leader in the UK for tourism bookings online in the holiday homes market.

Our sister company Hotels and Motels Online Limited takes care of motel and hotel bookings while we focus on advertisement of self-catering accommodation only. We currently have over 10,000 holiday homes on our books and this number has increased by approximately 5% per annum over the last five years. Holiday homes are available nationwide, though the highest proportion of our accommodation is in the south-west. The majority of holiday homes are privately owned, but must be available for rental for at least 8 months of each calendar year. We will be launching a new website and service offering advertising self-catering holiday accommodation in Continental Europe in December this year.

ABOUT THE ROLE: This is a permanent position. You will be given the opportunity to work alongside a team of 20 dedicated professionals based in our UK office. We are committed to the welfare, training and development of our team members and we offer a structured and on-going training programme which is conducted here in the UK head office and in the South-west (in the main hub of our accommodation offerings). We have 3 positions available to appropriate individuals seeking an IT. support role in the UK arm of our business. Opportunities for transfer to the European office will be available from next year. Our customers are mainly professional couples and families from the U.K., France, Demark and Germany. Knowledge of either French or German language is essential.

ADDITIONAL BENEFITS: Employees have access to our pension and private medical schemes after an initial 6 months of service with our company. All employees receive lap top and iPhone packages on entry.

BACKGROUND OF APPLICANTS: Applicants are required to be holders of a language degree (French or German) or demonstrate equivalent spoken and written skills. Applicants will also be required to demonstrate appropriate I.T. skills at interview. Applicants must be people focussed with strong communication skills. We require employees to be able to work well under pressure and to demonstrate strong problem-solving skills. A job description can be downloaded from our website. Full training is given and no previous work experience in our specific industry is required though previous experience in an I.T. related customer service role is a definite advantage.

APPLICATION INFORMATION: Applications must be submitted before 12th June. Successful applicants will be contacted and invited to interview; interviews are scheduled for between July Sth-12th. Travel costs to interview will be reimbursed.

Details of two referees must be provided, though these will not be contacted until candidates have been short-listed at the interview stage.

HOW TO APPLY: Direct to our Human

Resources Department

BY EMAIL:recruitment@hhoitd.com.

BY POST: Human Resources Manager, Holiday Homes Online Lid. P.O. Box 908, Basil Parade, London, EC1 A3AK

Or ONLINE through our recruitment agency website: www.itsolutions.com

JOB REFERENCE: 9703

All applicants must include a full CV, a covering letter, a passport photograph and the names and contact details of two referees.

Due to the high volume of applicants we receive, only successful applicants will be contacted.

Questions 13 - 20

Write NO MORE THAN THREE WORDS AND/OR A NUMBER for each answer.

13. Where is most of the accommodation available through Holiday Homes Online located?

Answer: the south-west

Supporting statement: “Holiday homes are available nationwide, though the highest proportion of our accommodation is in the south-west.”

Keywords: highest proportion, south-west

Keyword Location: Paragraph 2, line 5

Explanation: The majority of properties listed are concentrated in the south-west region, making it the area with the most accommodation.

14. For how long each year must accommodation be available to be listed with Holiday Homes Online?

Answer: 8 months

Supporting statement: “...must be available for rental for at least 8 months of each calendar year.”

Keywords: available for rental, 8 months

Keyword Location: Paragraph 2, line 6

Explanation: For a property to qualify for listing, it must be rented out for at least 8 months annually.

15. Where will employees have the opportunity to relocate to in the future?

Answer: European office

Supporting statement: “Opportunities for transfer to the European office will be available from next year.”

Keywords: transfer, European office

Keyword Location: Paragraph 3, line 7

Explanation: The company plans to open transfers to its European branch starting next year.

16. Apart from families, who are the main clients of the company?

Answer: professional couples

Supporting statement: “Our customers are mainly professional couples and families...”

Keywords: customers, professional couples

Keyword Location: Paragraph 3, line 8

Explanation: Alongside families, professional couples are listed as a main customer group.

17. Applicants must be able to speak one of which two languages?

Answer: French or German

Supporting statement: “Knowledge of either French or German language is essential.”

Keywords: language, essential, French, German

Keyword Location: Paragraph 3, line 9

Explanation: The role requires fluency in either French or German due to the company’s client base.

18. What skills will be tested at the interview?

Answer: I.T. skills

Supporting statement: “Applicants will also be required to demonstrate appropriate I.T. skills at interview.”

Keywords: I.T. skills, demonstrate, interview

Keyword Location: Paragraph 5, line 3

Explanation: The interview process includes an assessment of the applicant's technical support skills.

19. What can be downloaded from the website?

Answer: job description

Supporting statement: “A job description can be downloaded from our website.”

Keywords: job description, downloaded

Keyword Location: Paragraph 5, line 5

Explanation: Applicants can download a detailed job description directly from the company’s website.

20. What will be paid back to Interviewees?

Answer: travel costs

Supporting statement: “Travel costs to interview will be reimbursed.”

Keywords: travel costs, reimbursed

Keyword Location: Paragraph 6, line 3

Explanation: The company covers the cost of travel for those attending the interview.

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