Job Brief: Receptionist Reading Answers

Jan 28, 2026

The answers for "Job Brief: Receptionist Reading Answers" include 5 questions and are part of the assessment framework for the IELTS General Reading test. Candidates are allotted 10 minutes to complete the reading responses concerning "Job Brief: Receptionist Reading Answers." This portion of the IELTS reading exam consists of various question formats, including Choose no more than two words from the text above for each answer.

The answers for "Job Brief: Receptionist Reading Answers" offer a comprehensive overview of the passage, explaining that the passage describes that The role involves managing the front desk, welcoming visitors, handling calls, and performing administrative and clerical tasks to ensure smooth office operations. A successful receptionist should be organized, professional, customer-focused, and skilled in multitasking, communication, and office tools. For additional practice with similar reading assessments, candidates can refer to the IELTS Reading Practice Test section.

Check: Get 10 Free Sample Papers
Check: Register for IELTS Coaching - Join for Free Trial Class Now

Topic:

Job Brief: Receptionist Reading Answers

We are looking for a Receptionist to manage our front desk on a daily basis and to perform a variety of administrative and clerical tasks.

What does a Receptionist do?

As a Receptionist, you will be the first point of contact for our company. Our Receptionist's duties include offering administrative support across the organization. You will welcome guests and greet people who visit the business. You will also coordinate front desk activities, including distributing correspondence and redirecting phone calls.

To be successful, you should have a pleasant personality, as this is also a customer service role. You should also be able to deal with emergencies in a timely and effective manner, while streamlining office operations. Multitasking and stress management skills are essential for this position. This role may require working in shifts, so flexibility is a plus.

Ultimately, your duties and responsibilities are to ensure the front desk welcomes guests positively, and executes all administrative tasks to the highest quality standards.

Responsibilities

• Greet and welcome guests as soon as they arrive at the office

• Direct visitors to the appropriate person and office

• Answer, screen and forward incoming phone calls

• Provide basic and accurate information in-person and via phone/email

• Receive, sort and distribute daily mail/deliveries

• Maintain office security by following safety procedures and controlling access via the reception desk (monitor logbook, issue visitor badges)

• Order front office supplies and keep inventory of stock

• Arrange travel and accommodations, and prepare vouchers

• Keep updated records of office expenses and costs

• Perform other clerical receptionist duties such as filing, photocopying, transcribing and faxing

Requirements

• Proven work experience as a Receptionist, Front Office Representative or similar role

• Proficiency in Microsoft Office Suite

• Hands-on experience with office equipment (e.g. fax machines and printers)

• Professional attitude and appearance

• Solid written and verbal communication skills

• Excellent organizational skills

• Multitasking and time-management skills, with the ability to prioritize tasks

• Customer service attitude

• High school degree; additional certification in Office Management is a plus

Questions 22-26

Choose no more than two words from the text above for each answer.

22. Whenever a visitor comes into the office, you will be the ……………… person to meet him or her.

Answer: first point

Supporting statement:

“You will be the first point of contact for our company.”

Keywords: first point, contact, visitors

Keyword Location: {Paragraph 2, lines 1–2}

Explanation: The text clearly states that the receptionist is the first point of contact. This means visitors meet the receptionist before anyone else. Greeting guests is one of the primary responsibilities of the role. This establishes the receptionist as the initial representative of the company. Therefore, “first point” correctly completes the sentence.

23. The position of a Receptionist is also a ………………….. Role.

Answer: customer service

Supporting statement:

“This is also a customer service role.”

Keywords: customer service, role

Keyword Location: {Paragraph 3, line 1}

Explanation: The passage explicitly identifies the receptionist’s role as customer service. This highlights the importance of interpersonal and communication skills. A pleasant personality is required to interact with visitors effectively. The receptionist represents the company’s image to guests. Hence, “customer service” is the correct answer.

24. Since the role requires ……………………. you should be able to work in shifts.

Answer: flexibility

Supporting statement:

“This role may require working in shifts, so flexibility is a plus.”

Keywords: flexibility, shifts

Keyword Location: {Paragraph 3, lines 4–5}

Explanation: The text links shift work directly with the need for flexibility. Receptionists may need to work different hours or schedules. Being adaptable helps manage changing work demands. Flexibility ensures smooth front desk operations at all times. Thus, the correct word is “flexibility.”

25. One of the responsibilities is to keep track of the ………………. in the office.

Answer: office expenses

Supporting statement:

“Keep updated records of office expenses and costs.”

Keywords: office expenses, records

Keyword Location: {Responsibilities section, bullet point}

Explanation: The responsibilities section clearly mentions maintaining expense records. This task ensures proper financial tracking within the office. It involves organizing and updating cost-related information. Such duties support effective office management. Therefore, “office expenses” fits correctly.

26. The tasks required to be performed are not only administrative in nature, but also ………………..

Answer: clerical

Supporting statement:

“Perform a variety of administrative and clerical tasks.”

Keywords: administrative, clerical

Keyword Location: {Opening paragraph, line 1}

Explanation: The opening line of the passage mentions both task types. Receptionists handle paperwork, filing, and data handling. These duties go beyond administration into clerical work. This shows the broad scope of the role. Hence, the correct answer is “clerical.”

Check IELTS reading samples: