Employee Satisfaction Survey Reading Answers

Jul 30, 2025

Employee Satisfaction Survey Reading Answers is an academic reading answers topic. Employee Satisfaction Survey Reading Answers has a total of 6 IELTS questions in total. In the question set, you have to state whether the statement is yes, no or not given according to the information given in the passage.

The IELTS Reading section is an essential part of the test that evaluates a candidate's comprehension and analysis of various passage types. You will work through several IELTS reading practice problems in this section that resemble actual test situations. These questions are designed to help you improve your ability to recognise essential concepts, extract particular facts, and make inferences. Practising these IELTS reading problems can help you get comfortable with the structure and increase your confidence for the exam, regardless of whether you are studying for the Academic or General Training module.

Check: Get 10 Free Sample Papers
Check: Register for IELTS Coaching - Join for Free Trial Class Now

Section 1

Employee Satisfaction Surveys

Firms that subscribe to the maxim “a happy worker is a productive worker” should keep a close eye on employee satisfaction. However, for management, accurately measuring worker happiness is a constant challenge. One popular way to gauge employee morale is the employee satisfaction survey. Surveys are indeed a useful measuring tool if designed properly.

It is important to include the proper balance of closed questions and open questions in an employee survey. Closed questions can be answered with “yes” or “no.” Open questions can be answered in many different ways. The latter type of questions begins with words such as who, what, when, where, how, and why. Open questions are important, because the answers tend to hold far more detail than a mere “yes” or “no.” The two question types should be thought of as having the equal value on surveys. At the same time, understand that closed and open questions are valuable in different ways.

Ultimately, it is best not to have too many open questions. Answering open questions is time-consuming compared to simply giving a yes or no. Employees may feel overwhelmed and unhappy if they need to answer many complicated questions in the survey, and may skip the survey entirely if the questions become too involved. Research indicates that employee satisfaction surveys should contain roughly 75% yes/no questions and 25% open questions. That balance tends to get the most information out of employees.

Managers should also take care not to ask too many leading questions. Of course, every manager wants employees to express satisfaction about their job and about the management. But if employees feel they are being led to say only good things about the company, they may ignore the survey or give overly negative feedback out of frustration. Leading questions include ones such as “Why do you think the company's management techniques are so popular?” Such a question leaves the employee little or no room to talk about management techniques that might be unpopular or to express any dissatisfaction. Timing can be just as important as content when it comes to employee satisfaction surveys. Employees should receive surveys when they have time for them. Managers should deliberately deploy surveys at a time when employees are less busy, or they should set aside a specific time when employees can take the survey.

Questions 21-26

Do the following statements agree with the views of the writer in the passage? Write

YES if the statement agrees with the views of the writer

NO if the statement contradicts the views of the writer

NOT GIVEN if it is impossible to say what the writer thinks about this

21. The emotional well-being of employees is something that companies should care about.

Answer: YES

Supporting statement: “Firms that subscribe to the maxim “a happy worker is a productive worker” should keep a close eye on employee satisfaction.”

Keywords: worker,

Keyword Location: Para 1, Line 1

Explanation: The passage opens by emphasising the importance of employee happiness (emotional well-being) for productivity. The writer supports the idea that companies should pay attention to it as it's linked to productivity.

22. Managers should pay close attention to the specific features of the questionnaires they give to employees.

Answer: YES

Supporting statement: “Surveys are indeed a useful measuring tool if designed properly.”

“It is important to include the proper balance of closed questions and open questions in an employee survey.”

Keywords: designed properly, proper balance, employee survey

Keyword Location: Para 1& 2, Line 4 & 2

Explanation: The writer stresses the importance of good survey design, particularly the structure and question types. This clearly shows that managers should be mindful of questionnaire features.

23. Open questions are more important than closed questions.

Answer: NO

Supporting statement: “The two question types should be thought of as having equal value on surveys.”

Keywords: equal value, question types

Keyword Location: Para 2, Line 5-6

Explanation: The passage explicitly states that open and closed questions are of equal value, meaning neither is more important. So the claim that open questions are more important is contradicted.

24. When surveyed, employees consistently express negative attitudes toward “closed questions”.

Answer: NOT GIVEN

Explanation: The text discusses the balance of question types and the potential for open questions to be time-consuming and overwhelming. It does not state or imply that employees have a negative attitude towards closed questions.

25. Surveys should be designed to get favorable responses about the company.

Answer: NO

Supporting statement: “But if employees feel they are being led to say only good things about the company, they may ignore the survey or give overly negative feedback out of frustration.”

Keywords: employees, company, negative feedback

Keyword Location: Para 4, Lines 3-4

Explanation: The writer explicitly warns against asking “leading questions” and states that if employees feel they are “being led to say only good things,” they might react negatively. This implies that surveys should not be designed primarily to get favourable responses, but rather to get honest and accurate feedback, even if it includes dissatisfaction.

26. It is better to schedule a time for survey-taking outside of work hours, than to administer a survey during the work day.

Answer: NOT GIVEN

Explanation: The passage advises that surveys be administered when employees are “less busy” or that a “specific time” be set aside for them. It does not suggest that this time should necessarily be outside work hours. It offers flexibility, either during a less busy period within the workday or a dedicated time within the workday. Furthermore, it does not make a comparison implying one is “better” than the other regarding in-work vs. out-of-work hours.

Read More IELTS Reading Related Samples