You Ordered Item from Online Store IELTS General Writing task 1 is a letter writing topic. Candidates are required to address a damaged product that they have received from an online store. It contains three model answers that have three paragraphs namely the introduction, body, and conclusion. The letter must be clear and to the point.
The IELTS General Writing task 1 requires test takers to write a letter on the given situation in about 150 words, the letter could be informal, semi-formal, or formal. IELTS writing score is marked based on band scores. The band scores range from 0 to 9. Candidates may visit IELTS Writing Practice Papers to develop and improve their creative and writing skills for the IELTS General Training Writing section.
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Topic: You ordered an item from an online store and it has arrived damaged.
Band 6 IELTS Letter
Dear Sir/Mam,
I recently bought a mirror from your website thinking that it was an amazing collection. I am writing this letter to state my regret regarding your site that has delivered me a broken mirror. I recently ordered a decorated mirror to give to a colleague but upon arrival, all I saw was a broken mirror. There are more issues related to the order.
Firstly, I placed the order on 13th February, and the estimated time of delivery was mentioned to be 17th February. Today is 25th February when I received the order and that too a sabotaged one. Not only that, the invitation was on 20th February which I also missed. Not only did my money go to waste but also on a crumbled product. The damage happened during transit majorly because of lack of effective packaging. The sellers should have been more responsible in wrapping the product, and the main reason behind the breakage is the absence of padding in it.I think it is essenrial that I receive a product which is extremely important for me as I wanted to gift it to my colleague. Since the mirror is of no use to me as the invitation has already passed, I would like for a ready refund and return as well. Ensure to contact me at the given email address as soon as possible and within a week since I will be moving to New Jersey.
Regards,
Peter
Band 7 IELTS Letter
Dear Sir/Mam,
The reason behind writing this letter is to inform you about the Nike shoes that I received are used ones. I placed the order a week back and received the order this morning. To my surprise, the shoes were passed down. The added complications commenced when I went to exchange the shoe. I immediately placed an order for exchange along with launching a complaint.
Unfortunately, the delivery executive came after 5 days. Upon arrival when I proceeded with the shoe, he didn’t accept it since no notification was being delivered to him about the state of the shoe. The exchange was denied and I was again back to square one. I had to again launch a complaint and after almost a week received a notification that the product will be collected within two days. To my utter disgust, the second exchange was canceled and it is when I requested a refundI feel extremely hurt and disappointed with the kind of services which can be considered to be facing immensely bad customer experiences. My experience with your site is extremely bad and I hope to find the refund soon. It took me almost a month to deal with the whole exchange fiasco and all the effort was also futile. It would ask you to immediately process the refund.
Regards,
Ronald
Band 7.5 IELTS Letter
Dear Sir/Mam,
I was browsing through your website recently and I ordered a product which I have been searching and waiting for a long time. I recently placed an order for Kitchenmax Blender from your online outlet. However, it was really disappointing to see that the glass portions of the appliance were cracked brutally.
Moreover it arrived in an inappropriate condition and the packaging was not up to the mark. I would have expected the delivery to be better packed to avoid instances like these, however there was virtually little cushioning material in the box. I'd like you to arrange for the item's return and issue a complete refund as quickly as possible. As the blender was meant as a present for an event that has already passed. The order ID for this concerned package is: KR48975934859. I received the package on 19th May 2022, and I have booked it on 12th May 2022. If you want me to courier it back to your office please revert back to this mail as soon as possible. Since, I’ll be out of reach from the beginning of next month. Post that, I’ll be able to receive or revert back to whatever the actions you would be suggesting. I request you to kindly look into the matter. I really am in need of the product and it is important that I am either provided with a exchanged product or refund the entire amount. Looking forward for a response soon.
Regards,
Molly Beth
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