Write a Letter To The Shop Manager Complaining Regarding a Problem in an Article IELTS General Writing Task 1

Write a Letter To The Shop Manager Complaining Regarding a Problem in an Article IELTS General Writing Task 1 is a letter writing topic. Candidates in this letter are required to address the shop manager regarding a problem in the article of clothing. The letter follows a formal approach. It contains three model answers that have three paragraphs namely the introduction, body, and conclusion. The letter must be clear and to the point.

IELTS General Writing Task 1 includes letter writing. It might be in formal, informal, or semi-formal patterns. Candidates need to complete the task within 20 minutes. IELTS Writing Practice Papers can be considered for the students' writing section preparation and enhance their writing skills effectively. IELTS writing score is marked based on band scores. The band scores range from 0 to 9.

Check: Get 10 Free IELTS Sample Papers
Check: Register for IELTS Coaching- Join Free Trial Class Now

Topic: You purchased an article of clothing from a shop. When you got home, you realized it had a problem. Write a letter to the shop manager to complain.

Model Answer 1

Dear Sir/Madam,

I am a regular customer of your store in Ellie street. I love to buy clothes from your shop because they are affordable and trendy. Also, the wide range of variety offered is amazing. But unfortunately, I am writing this letter to complain about a problem I faced a few days back.

Ok Monday, June 17,2022 I bought a green dress from your store. I was very pleased by the purchase as I got it at a 20% discount. But my happiness was short-lived.

When I returned home I found out that it was damaged. There were many pearls missing. Though I tried the dress in the store, it was perfectly fine. I assume it was changed at the time of check-out. I re-visited the store the next day. I asked the salesman to exchange the dress as it was defective. I was very disappointed by the reply I got. The salesman said that it was against the policy of the store. No item once purchased is exchangeable or refundable.

My purchase code is ER-89045. I paid $250 for the dress. When I explained to the salesman that this was not the dress I tried, he refused the allegations and rudely asked me to leave. I would like to request you to immediately look into the matter. Also, take strict action against the rude behavior with the regular customers.

I am attaching the purchase receipt in this. Looking forward to hearing from you.

Yours Faithfully,
Shane

Read More IELTS Writing Related Articles

Check: IELTS Actual Test ebooks Combo

Model Answer 2

Dear Sir/ Madam,

I am one of the subscribed members of your store. I have a permanent customer card for your store in the Trends market. I love purchasing clothes from your store. However, I am writing this letter to complain about a recent incident that happened with me regarding a purchase. I bought a Satin dress from your store. It also had a scarf matching it.

I loved the design of it. I was really happy with my purchase, as it got it at a reasonable price. But when I returned home, the scaf was missing. I re-checked many times but in vain. It was not there. I thought that maybe the Salesman might have forgotten to add it. So, I re-visited the store the next day. I explained to the salesman that the scarf was missing. He rejected my assumptions. He said I lost it. It is not possible because I didn't open the bag anywhere except at home. At home too I checked many times.

I asked him to exchange the dress as per my subscription card. But he declined to exchange or refund. He said it was not possible. I am very disappointed by your store. As I am a subscribed member it is my right to get an exchange. I would like to request you to strictly look into the matter. My purchase code is ASDF-980. Looking forward to hearing from you.

Yours Faithfully,
Malini

Model Answer 3

Dear Sir/Madam,

I am a regular customer of your Men’s store. I usually buy all my clothes from your store. I feel that the prices are affordable and reasonable. However, I am disappointed by my recent purchase. On Wednesday June 25,2022 I bought a shirt along with Jeans.

I was delighted by the purchase as I bought it at a 30% discount.

When I returned home, I found out that the shirt was not of the same size. Also, there were buttons missing from the shirt. I didn't remove the price tags and went back to the store. I talked with the Men’s collection salesman and explained to him about the situation. I claimed that the shirt was mistakenly exchanged to a larger size. As I selected L size but it was XL. Also, I complained about the missing buttons. I asked for an exchange of the product. He said it was against the Store’s policy.

I am very disappointed by the store’s Services and behavior with customers. I would like to request you to look into the matter. This matter requires your immediate attention. The code of purchase is DFRE-098. I am attaching a receipt with this. Looking forward to hearing from you.

Yours Faithfully,
Hardin