Write a Letter to the Manager About the Behavior of Hotel Receptionist IELTS Writing Task 1

Write a Letter to the Manager About the Behavior of Hotel Receptionist in an Emergency IELTS Writing Task 1 is a letter writing topic and has 3 different sample answers. Candidates must write the IELTS letter to the course director in a formal manner. Candidate has to talk to the Manager about the behavior of the hotel receptionist. IELTS Writing Task 1 letter explains the situation of his bag which went missing in the marriage hall. IELTS Writing Task 1 sample answers include an introduction, body, conclusion, and other points according to the requirements.

Letter writing can be done in a formal, informal, or semi-formal style for IELTS General Writing Task 1. The candidate will get around 20 minutes to answer the question. Students can effectively improve their writing skills by taking into account their preparation for the writing portion of the IELTS Writing Practice Papers. Band scores are used to grade IELTS writing scores.

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Topic: During a family holiday, you had an issue with the behavior of the hotel receptionist. Write a letter to the manager. In your letter.

• describe the problem with the receptionist
• explain how this affected your holiday
• tell the manager what action you want him/her to take

Band 8 IELTS Letter

Dear Sir,

I recently stayed at your highly rated hotel and was irritated by the rudeness of the receptionist when I asked if he could arrange for someone to change the sheets, but he declined.

He said that his service was over and it was no longer his duty to resolve this issue. I was really surprised by his reply. Because of my interaction with the receptionist, I didn't sleep well that night, and as a result, I was very tired the next day. Because of this sleepless night, we all had to eat at another restaurant as we missed the breakfast buffet at Pacific His Restaurant which we had paid for before arriving at this hotel. No, I had to pay for his second breakfast. I would like a refund of the money I paid for breakfast at Pacific Restaurant, as I lost money due to the receptionist's attitude.

I have attached my bank account details and hope to receive the refund as soon as possible. If he does not contact us within 5 business days, we will resolve the issue through your bank.

Thank you very much

Band 7 IELTS Letter

Dear Mr. Reynold,

I am writing to you regarding complaints regarding the reception area that we have received in recent months and would like to give my opinion on how they should be addressed.

Many visitors have expressed dissatisfaction with our reception area. Most of the complaints were about crowded rooms, long waits, and no desks to fill out forms. She also expressed concern that a single receptionist would not be able to respond in a timely manner, wasting valuable time waiting and talking with the receptionist. Of course, the area where visitors arrive and wait is very important as it represents our image and gives the first impression of your organization.

Given this situation, it is very important to expand the coverage area by adding adjacent rooms. Additionally, you may want to install an additional sofa set or desk for guests. In the end, it's definitely worth hiring a second receptionist. In order to better serve our visitors and protect our reputation, we would appreciate your review of recently filed complaints and implementation of the suggested changes.

Regards
Mark Almond

Band 6 IELTS Letter

Dear Michael,

I composed this letter in response to recent complaints from our hotel's visitors about the reception area; indeed, these issues have persisted over the past few weeks. Personally, I reviewed the complaint log and now share my suggestions for resolving this issue. The majority of respondents who interacted with our reception area conveyed their frustration: they grumbled about overcrowding, complained of sluggish service; indeed, a pervasive discontent was evident throughout. They also complained bitterly about the poor seating arrangement. Ultimately, their dissatisfaction grew as they discovered an absence of a desk in the reception room and found no designated area to fill out forms. The reception area and the services provided there naturally represent our company's image. Your potential customers will visit this space primarily; thus, failing to impress here guarantees a stunted growth of your customer base.

As a solution, we recommend expanding the reception area and hiring a second receptionist. Might you consider: incorporating an adjoining room to your present reception area? In doing so, furnish a desk with essential amenities – paper, pens and other necessities; this will enable visitors to conveniently complete any required forms. Thank you for making this issue a top priority. I hope you will consider my suggestions for minimizing visitor complaints.

Regards
Christy Barlow

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