What to Do If Your Clothes Have Been Lost or Damaged by a Dry Cleaner IELTS Reading Answers

Sep 19, 2023

What to do if your clothes have been lost or damaged by a dry cleaner IELTS Reading Answers is a general reading subject that explores What to do if your clothes have been lost or damaged by a dry cleaner.What to do if your clothes have been lost or damaged by a dry cleaner IELTS reading answers have a total of thirteen questions. The specified topic generates a single type of question: True/False/Not Given. Candidates should read the IELTS Reading passage thoroughly in order to recognize synonyms, identify keywords, and answer the questions below. IELTS reading practice papers, which feature topics such as Research Committed a Crime IELTS Reading Answers. Candidates can use IELTS reading answers to enhance their performance in the reading section.

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Section 1

Read the Passage to Answer the Following Questions

What to do if your clothes have been lost or damaged by a dry cleaner

Dry cleaners are legally required to take reasonable care of anything left with them. You can claim compensation if your belongings are damaged or lost while in their care.

Even if the dry cleaning company has a sign saying they aren't responsible for items left with them, this isn't necessarily true. They can't opt out of this responsibility just by putting up a sign.

As soon as you realize there's a problem, contact them and explain the situation. They might offer you compensation straight away. If they don't, you should ask them to either cover the cost of repairing the item or to pay for a replacement (if it can't be repaired).

If they have to pay the cost of replacing a damaged or lost item, the maximum they're obliged to offer you is the value of the item when it was left with them, not what it would cost to replace as new. You'll probably be asked to provide evidence of how much it originally cost - for example, a receipt. The dry cleaner can then offer you a reduced amount depending on the condition of the item - you'll have to negotiate the cost with them.

If the dry cleaner is part of a national chain, you could get in touch with the customer services department of their head office and make the complaint to them directly. If the dry cleaner refuses to compensate you or they offer you too little, try the following steps:

- If the dry cleaner is a member of a trade association such as the UK Fashion and Textile Association, you can pass your complaint to them and they may be able to help you.

- You could get an independent organisation to look at your issue and produce a report,but this could be expensive (often around £100).

- If you've tried the options above and are still unhappy With the outcome, you could take your case to court. There's a time limit for going to court - from when you took the item to the dry cleaner, you have up to six years.

Questions 1-7
Do the following statements agree with the information given in the text
In boxes 1-7 on your answer sheet, write
TRUE if the statement agrees with the information
FALSE if the statement contradicts the information
NOT GIVEN if there is no information on this

Dry cleaners are generally responsible for items left with them, even if there's a sign saying the opposite.

Answer: TRUE
Supporting statement: “...Dry cleaners are legally required to take reasonable care of anything left with them. You can claim compensation if your belongings are damaged or lost while in their care...”
Keywords: cleaners, compensation
Keyword location: para 1, line 3-4
Explanation: It is clearly given in the passage that the dry cleaners are responsible for taking care of anything that is kept around them. People can also get compensation if any of their belongings are damaged around them.

if the dry cleaner loses an item belonging to you, they should give you enough money to buy a completely new one.

Answer: FALSE
Supporting statement: “...As soon as you realize there's a problem, contact them and explain the situation. They might offer you compensation straight away. If they don't, you should ask them to either cover the cost
of repairing the item or to pay for a replacement (if it can't be repaired)...”
Keywords: compensation, repairing
Keyword location: para 3
Explanation: It is given in the passage that if in any way an item belonging to the owner is damaged due to the cleaner then the company might offer them compensation. Or they might at least give an amount for the repair of the item.

If you have the receipt for a damaged item, the company should refund the amount you originally paid for it.

Answer: FALSE
Supporting statement: “...If they have to pay the cost of replacing a damaged or lost item, the maximum they're obliged to offer you is the value of the item when it was left with them, not what it would
cost to replace as new....”
Keywords: obliged, value
Keyword location: para 4
Explanation: It is given that if the item is damaged or lost then the company will give you the value of the item when it was handed over to them rather than the exact amount which was paid when the owner bought it.

It may be possible to get support for your complaint from a dry cleaners' trade Association.

Answer: TRUE
Supporting statement: “...If the dry cleaner is a member of a trade association such as the UK Fashion and Textile Association, you can pass your complaint to them and they may be able to help you....”
Keywords: trade, complaint
Keyword location: para 6
Explanation: It is given in the passage that if the dry cleaner is a part of any kind of trade association then people can complain to them. They might address this issue.

if you're offered too little compensation, you can request a free report from an independent organization.

Answer: FALSE
Supporting statement: “...- You could get an independent organization to look at your issue and produce a report, but this could be expensive (often around £100).....”
Keywords: independent, expensive
Keyword location: para 7
Explanation: It is clearly given that the customer can reach out to an independent organization. But the report will cost around $100.

Most people who take a case about a dry-cleaning company to court are satisfied with the outcome.

Answer: NOT GIVEN
Explanation: The satisfaction level of people from the dry cleaning companies are not being mentioned in the passage.

If an item was lost or damaged nine months ago, you can still take the dry cleaner to court.

Answer: TRUE
Supporting statement: “.... If you've tried the options above and are still unhappy With the outcome, you could take your case to court. There's a time limit for going to court - from when you took the item to the dry cleaner, you have up to six years.....”
Keywords:unhappy, court
Keyword location: para 8
Explanation: There is a window of six years to approach court for any issues with the product or company.

Groups for readers and writers

A. Teenvision
This is a reading group for teens aged 12-16 which meets on the last Thursday of the month. We are a friendly group, with everybody keen to talk about what we've enjoyed reading recently and making suggestions on what we should read next. We are massive fans of action, fantasy and adventure but we try to include a mix of genres in our choices.

B. Creative writing workshops
Would you like to share your writing with others and hear their constructive suggestions for how to improve it? Have you got a book inside you but need the inspiration to get started? Build your confidence to begin formulating ideas for storylines and characters at our regular workshops. Open to all - beginners and established writers.

C. Books for now
We meet on the second and fourth Mondays of each month in members' homes. The group is open to men and women who enjoy discussing the themes and issues found in science fiction novels. Our books are usually those written from the 1960s onwards and include feminist science fiction, cyberpunk and scientific romance.

D. Readers' book group
This is an open group for parents at the library, and toddlers are welcome to come along and play in the children's library while the meeting is taking place. The group reads mainly fiction of different genres. Books are supplied by the library. Anyone is welcome - have a look at our website to see what the book is for the next meeting.

E. The book club
Every month members of this group read a fabulous business book which is then discussed when we meet. At our meetings you'll have the chance to network With other members - all like-minded businesswomen - in a relaxed environment. There will be lots of ideas to discuss, as well as refreshments and lots of fun!

F. Poetry writing group
A writing group for young poets aged between 12 and 18 at the library. You will explore how to power up your imagination, and your poems will be displayed in the library and online. The group meets fortnightly on Saturdays from 12 pm. to 2 pm. The group is currently full but anyone interested is welcome to join the membership waiting list.

Questions 8-14
The text has six paragraphs, A-F,
Which paragraph mentions the following?
Write the correct letter; A-F, in boxes 8-14 on your answer sheet.
NB You may use any letter more than once.

Members of this group share ideas for the books they would like to read.

Answer: A
Supporting statement: “.... We are a friendly group, with everybody keen to talk about what we've enjoyed reading recently and make suggestions on what we should read next ....”
Keywords: friendly, suggestions
Keyword location: para A
Explanation: the members of this friendly group share their learnings of the book and also try to suggest to their friends about a good book to read.

It isn't possible for any new members to join this group at present.

Answer: F
Supporting statement: “...The group is currently full but anyone interested is welcome to join the membership waiting list....”
Keywords: group, membership
Keyword location: para F
Explanation: This is a music group and it is given that it is currently full. Any person who wants to join this group has to apply and wait for their turn in the waiting list.

You can get feedback on your own work from other members of this group.

Answer: B
Supporting statement: “...Would you like to share your writing with others and hear their constructive suggestions for how to improve it?....”
Keywords: writing, constructive
Keyword location: para B
Explanation: This is a writing club where the members share their writing with other members and also provide suggestions to their members for improvement.

This group focuses on stories belonging to just one genre.

Answer: C
Supporting statement: “...The group is open to men and women who enjoy discussing the themes and issues found in science fiction novels....”
Keywords: discussing, issues
Keyword location: para C
Explanation: The group is only open for the people writing the themes and issues that are found in only science fiction novels.

Work produced by members of this group will be available to the public.

Answer: F
Supporting statement: “...You will explore how to power up your imagination, and your poems will be displayed in the library and online.....”
Keywords: explore, poems
Keyword location: para F
Explanation: The poems produced by people of this club are said to be made available in the library and online websites.

This group doesn't read or write either poetry or fiction.

Answer: E
Supporting statement: “...At our meetings you'll have the chance to network With other members - all like-minded businesswomen - in a relaxed environment....”
Keywords: network, members
Keyword location: para E
Explanation: This group clearly is not a poetry or fiction book reading club. In this club people read business related books and share ideas based on the learnings. This club contains all the likeminded businesswomen to discuss and share fun and interesting ideas.

This group would suit someone who thinks they could write a book.

Answer: B
Supporting statement: “...Would you like to share your writing with others and hear their constructive suggestions for how to improve it?....”
Keywords: constructive, improve
Keyword location: para B
Explanation: The group promotes creative writing and also gives suggestions to their friends on improving their writings. Hence we can state that the group will suit someone who is willing to write a book.

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