The Heritage Hotel Reading Answers

Jun 26, 2024

The Heritage Hotel Reading Answers is an academic reading answers topic. The Heritage Hotel Reading Answers have a total of 7 IELTS questions in total. In the questions, you have to fill in he blanks with NO MORE THAN TWO WORDS AND/OR A NUMBER.

Candidates should read the IELTS Reading passage thoroughly to recognize synonyms, identify keywords, and answer the questions below. IELTS Reading practice papers, which feature topics such as The Heritage Hotel Reading Answers. Candidates can use IELTS reading practice questions and answers to enhance their performance in the reading section.

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Section 1

Read the Text Below and Answer Questions

The Heritage Hotel

Uniform policy: The Heritage Hotel is committed to dress standards that will enhance its corporate image, and it is essential that grooming and presentation be of the highest standard at all times. Employees are required to maintain a neat, clean, well-groomed appearance. The discretion of what constitutes acceptable grooming rests with the company.

Uniform specifications

Staff who have contact with customers (e.g. reception and management) are to wear either a white or black shirt with a pocket that displays the Heritage Hotel insignia (employees are issued one shirt in each colour). These staff members will be issued with a burgundy Heritage Hotel jacket, to be worn with the regulation black skirt or trousers, also provided by the Hotel.
Those working back-of-house in maintenance and housekeeping roles will be provided with two white Bob Charles shirts with the Hotel insignia on the front. Trousers or a skirt in navy blue will also be issued by the Hotel.
Shoes are to be comfortable and clean. They should be black and with a heel of less than 3cm. For safety reasons, no open-toed shoes are permitted.
Anyone employed by the Heritage Hotel is to ensure their name badge is visible at all times during their shift. Care of uniform
The hotel issues complete uniforms to all staff, which are signed for on commencement of employment and must be returned when leaving the company.
The hotel uniform, whether for management / reception or maintenance / housekeeping should always be freshly pressed with no stains, loose threads or missing buttons.
Those working as managers or at reception may store their uniform in the locker in the office to the rear of reception and keep the jacket there during the shift if it is not being worn. It can be laundered when necessary in the hotel laundry.
Those working in maintenance and housekeeping may also have their uniform laundered. Uniforms can be placed in the laundry basket in the ground-floor staff room and picked up from the shelf in the same room for the next shift. It must be recorded on the wall chart when an item is dropped off or collected.
If the management / reception uniform is torn, please take it directly to Ms Nichols in the laundry. Maintenance / housekeeping staff should notify their team leader if their uniform needs mending or replacing.

Section 2

Solution and Explantion

Questions 22-27

Write NO MORE THAN TWO WORDS for each answer.

The Heritage Hotel

Uniform policy

	Management /Reception	Housekeeping / Maintenance
Top	- shirt (white or black) with logo on (22).... • - hotel jacket	- white Bob Charles shirt with company logo
Trousers / skirt	- colour: black - supplied and fitted by hotel	- Colour: (23)............
Shoes	- must not be (24).......
(25).......	- must be worn by all staff members while at work
Storage and laundering of uniform	- keep in locker behind reception	- Sign for clean uniform in (26).........
Damaged uniform	- take to Ms Nichols (laundry)	- Report to (27)....

Section 2

Solution and Explantion

Q.22

Answer: РОСКЕТ
Supporting statement:“..........Staff who have contact with customers (e.g. reception and management) are to wear either a white or black shirt with a pocket that displays the Heritage Hotel insignia (employees are issued one shirt in each colour).........”
Keywords: shirt, logo
Keyword Location: para 2, Lines 1-2
Explanation: Staff in reception and management are required to wear a shirt with a pocket displaying the Heritage Hotel insignia.

Q.23

Answer: NAVY BLUE / (NAVY) (BLUE)
Supporting statement:“.........those working back-of-house in maintenance and housekeeping roles will be provided with two white Bob Charles shirts with the Hotel insignia on the front. Trousers or a skirt in navy blue will
also be issued by the Hotel..........”
Keywords: maintenance, housekeeping
Keyword Location: para
Explanation: People in maintenance and housekeeping roles are issued trousers or a skirt in navy blue

Q.24

Answer: OPEN-TOED
Supporting statement:“..........Shoes are to be comfortable and clean. They should be black and with a heel of less than 3cm. For safety reasons, no open-toed shoes are permitted..........”
Keywords: safety, open-toed
Keyword Location: para 3, Lines 1-2
Explanation: It is given that for safety reasons, employees must not wear open-toed shoes.

Q.25

Answer: NAME BADGE
Supporting statement:“..........Anyone employed by the Heritage Hotel is to ensure their name badge is visible at all times during their shift.........”
Keywords: staff, name
Keyword Location: para 3, Line 3
Explanation: All staff members are required to ensure their name badge is visible at all times during their shift.

Q.26

Answer: STAFFROOM / STAFF ROOM
Supporting statement:“........Those working in maintenance and housekeeping may also have their uniform laundered. Uniforms can be placed in the laundry basket in the ground-floor staff room and picked up from the
shelf in the same room for the next shift...........”
Keywords: maintenance, housekeeping
Keyword Location: para 5, Lines 2-3
Explanation: Maintenance and housekeeping uniforms can be placed in the laundry basket in the staff room and picked up from the same room.

Q.27

Answer: TEAM LEADER
Supporting statement:“........Maintenance / housekeeping staff should notify their team leader if their uniform needs mending or replacing...........”
Keywords: maintenance, housekeeping
Keyword Location: para 6, Line 2
Explanation: It is given that maintenance and housekeeping staff should notify their team leader if their uniform needs mending or replacing.

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