Sydney Water: Advice for Customers Paying a Bill Reading Answers

Sep 30, 2023

Sydney Water Advice for Customers Paying a Bill Reading Answers is a general reading subject that explores Sydney Water Advice for Customers Paying a Bill. Sydney Water Advice for Customers Paying a Bill IELTS reading answers have a total of thirteen questions. The specified topic generates a single type of question: True/False/Not Given. Candidates should read the IELTS Reading passage thoroughly in order to recognize synonyms, identify keywords, and answer the questions below. IELTS reading practice papers, which feature topics such as Research Committed a Crime IELTS Reading Answers. Candidates can use IELTS reading answers to enhance their performance in the reading section.

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Section 1

Read the Passage to Answer the Following Questions

Sydney Water: Advice for Customers Paying a Bill

About your bill
Sydney Water services over live million people in greater Sydney, and if you own a property. you'll get a bill from us. Generally, this is just for your water and wastewater services, but there could be other charges. We send most bills quarterly, after we've read the meter. If your property has no meter, we send the bill at the start of each quarter.

When do we send the bill?
If you'd like monthly bills, simply ask us to read your meter monthly. It costs $32.52 a quarter to be billed this way and this additional fee will appear on the first bill each quarter. To arrange it, just call us on 13 20 92.

What if you can't pay the bill?
We understand that it might be hard to pay your bill. If you're having difficulties, we have a range of Options to help. if you receive a pension, we may give you a reduction on your bill, but you must own and live in your home to qualify for this.

How can you get your billing history?
- Register for Bill. When you register for Sydney Water's online billing facility, Bill, you'll be able to see your past bills at any time. Once you're registered, you'll stop getting paper bills and start getting electronic ones.

- Still want paper bills? Simply cancel your registration after you have saved the electronic bills you need. Then you'll go back to paper bills, but you won't have access to the online bills after you cancel.

- Contact us. Simply contact us and we'll give you a statement that shows the amounts we charged you and the payments we received on your last five bills.

- Need more history?
If you need information that's older than your last five bills, you need to pay $28.04 for a 'billing record search statement'.

How do you stop a charge on a bill?
We'll stop a fixed charge on your bill if a licensed plumber cuts off your water or wastewater service. Your plumber must apply for this disconnection and follow Sydney Water's standard procedures.

Section 2

Questions 8-14
Do the following statements agree with the information given in the text?

In boxes 8-14 on your answer sheet, write
TRUE - if the statement agrees with the information
FALSE - if the statement contradicts the information
NOT GIVEN - if there is no information on this

All property owners receive Sydney Water bills.

Answer: TRUE
Supporting statement: “....Sydney Water services over live million people in greater Sydney, and if you own a property. you'll get a bill from us....”
Keywords: services, property
Keyword location: para 1
Explanation: It is given that the Sydney water supply provides water to millions of people and everyone who receives water gets a bill.

Customers who don't have a water meter must pay an extra charge.

Answer: NOT GIVEN
Explanation: There has been no mention of extra charge of the customer has no water meter. It is though given that if the customers doesn’t has a water meter, they will receive quarterly bills.

Customers who choose to receive a bill every month pay extra.

Answer: TRUE
Supporting statement: “...If you'd like monthly bills, simply ask us to read your meter monthly. It costs $32.52 a quarter to be billed this way and this additional fee will appear on the first bill each quarter. ....”
Keywords: billed, quarter
Keyword location: para 2
Explanation: It is clearly given that the customers who want to receive monthly bills have to pay an amount. The customer has to pay $32.52 quarterly to be billed monthly.

Pensioners who live in rented accommodation might get a discount.

Answer: FALSE
Supporting statement: “... if you receive a pension, we may give you a reduction on your bill, but you must own and live in your home to qualify for this.....”
Keywords: pension, qualify
Keyword location: para 3
Explanation: It is clearly given that the person who is unable to pay his bill can choose to deduct the bill from their pension. No mention of renter accommodation has been done.

Customers registered for Bill receive both paper and electronic bills.

Answer: FALSE
Supporting statement: “...Simply cancel your registration after you have saved the electronic bills you need. Then you'll go back to paper bills, but you won't have access to the online bills after you cancel.....”
Keywords: electronic, bills
Keyword location: para 5
Explanation: It is given that the customer will get electronic bills. But if the customer wants paper bills then they have to cancel their registration and then they’ll receive paper bills. They will stop receiving electronic bills.

Customers who request information from the period before their last five bills must pay a fee.

Answer: TRUE
Supporting statement: “....If you need information that's older than your last five bills, you need to pay $28.04 for a 'billing record search statement'.....”
Keywords: older, billing
Keyword location: para 6
Explanation: If the customer requires the information that are older than the last five bills he/she had, then there is a charge involved. The customer has to pay an amount of $28.04 for “billing record search statement”.

A fixed charge can be avoided when the water supply is disconnected by a licensed plumber.

Answer: TRUE
Supporting statement: “....We'll stop a fixed charge on your bill if a licensed plumber cuts off your water or wastewater service......”
Keywords: charge, wastewater
Keyword location: para 8
Explanation: A fixed charge could be avoided, if the customer disconnects its water supply from a licensed plumber.

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