Service Requirements IELTS Reading Answers

Aug 10, 2023

Service Requirements IELTS Reading Answers is a topic of the IELTS general reading topic which includes 13 questions. The specified IELTS topic generates fill in the blanks type of questions. Candidates should read the IELTS Reading passage thoroughly in order to recognize synonyms, identify keywords, and answer the questions below. Candidates can further enhance their reading skills by going through IELTS reading practice papers available on the website. Candidates can use IELTS reading topics like Service Requirements IELTS Reading Answers to enhance their performance in the reading section.

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Section 1

Read the Passage to Answer the Following Questions

Our part-time working scheme allows you to reduce your original contracted hours to the number of hours that suit your personal circumstances. These hours can be worked over the 5-day working week or on a certain number of days.

As stipulated in law, part-time workers will get the same treatment for:

- pay rates (including sick pay, maternity, paternity and adoption leave and pay)
- pension opportunities and benefits
- holidays
- training and career development
- selection for promotion and transfer, or for redundancy
- opportunities for career breaks

There are some situations when we don't have to treat part-time workers in the same way as full time employees. In these situations we must be able to show there is a good reason to do so - this is called 'objective justification'. You have the right to get a written statement of reasons for your treatment by us. The request should be in writing and we must write back within 21 days.

You must provide a month's notice in advance of your wish to reduce your working week. Your annual salary will be pro-rata to the number of contracted hours worked. All terms and conditions will be pro-rata to the number of hours contracted to work. The flexible working hours scheme may apply and flexitime will be pro-rata to the number of hours contracted to work.

In consultation with your line manager, an agreement can be made on what action is taken on the hours that are reduced. For example, you may wish to reduce your hours for a short period of time only and return back to full-time after an agreed period. However, each application will be dealt with individually on its merits and will be subject to management approval and service requirements.

Certain posts will be excluded from part-time working. These are ones that are required for a number of fixed hours per day and are required at a particular time of the day.

Section 2

Solution and Explanation

Questions 15 - 21

Write NO MORE THAN THREE WORDS AND/OR A NUMBER from the text for each answer.

Our Part-Time Working Scheme

The scheme permits reductions in our employees' (15)..............., done over chosen days. Part-time workers will get the same pay, pension, (16)..............., training and career break rights. If we treat a part-time worker differently, we must show a good reason, or 'objective justification'. On written request, we will provide any reasons for our conduct with you within (17).............. of receipt. (18).............. of 1 month must be given for a part-time work request. All benefits (salary, terms and conditions and flexible working) will be calculated on a (19).............. basis. Employees will liaise with their (20).............. regarding how the part-time work will be done. All applications will be judged individually. Not all (21).............. are eligible for part-time working, due to their requirements.

Question 15:

Answer: (original) (contracted) hours
Supporting statement: “...Our part-time working scheme allows you to reduce your original contracted hours to the number of hours that suit your personal circumstances…”
Keywords: part-time, working, scheme, original, contracted, hours, personal circumstances
Keyword Location: para 1, line 1
Explanation: According to the writer, a part-time working scheme allows you to reduce your original contracted hours to the number of hours that suit your personal circumstances. These hours can be worked over the 5-day working week or on a certain number of days.

Question 16:

Answer: holidays
Supporting statement: “..As stipulated in law, part-time workers will get the same treatment for: pay rates (including sick pay, maternity, paternity and adoption leave and pay), pension opportunities, holidays…”
Keywords: stipulated, law, part-time, workers, same treatment, pay rates, sick pay, maternity, paternity, adoption leave, pension, holidays
Keyword Location: para 2, point 3
Explanation: According to the writer, as stipulated in law, part-time workers will get the same treatment for: pay rates (including sick pay, maternity, paternity and adoption leave and pay), pension opportunities, holidays, training and career development, opportunities for career breaks, etc.

Question 17:

Answer: 21 days
Supporting statement: “...The request should be in writing and we must write back within 21 days…”
Keywords: request, writing, back, within, 21 days
Keyword Location: para 3, line 4
Explanation: According to the writer, there are some situations when we don't have to treat part-time workers in the same way as full time employees. You can have a good reason for this that is known as 'objective justification'. You have the right to get a written statement of reasons for your treatment by us and must write back within 21 days.

Question 18:

Answer: (a) notice
Supporting statement: “...You must provide a month's notice in advance of your wish to reduce your working week…”
Keywords: month's notice, advance, reduce, working week
Keyword Location: para 4, line 1
Explanation: According to the writer, it is important to provide a month's notice in advance of your wish to reduce your working week. The annual salary will be pro-rata to the number of contracted hours worked.

Question 19:

Answer: pro-rata
Supporting statement: “...Your annual salary will be pro-rata to the number of contracted hours worked…”
Keywords: annual, salary, pro-rata, contracted, hours, worked
Keyword Location: para 4, line 2
Explanation: According to the writer, when you provide a month's notice in advance to reduce the working week, the annual salary will be pro-rata to the number of contracted hours worked. All terms and conditions will be pro-rata to the number of hours contracted to work.

Question 20:

Answer: (line) manager
Supporting statement: “...In consultation with your line manager, an agreement can be made on what action is taken on the hours that are reduced…”
Keywords: consultation, line manager, agreement, action, hours, reduced
Keyword Location: para 5, line 1
Explanation: According to the writer, in consultation with the line manager, an agreement can be made on what action is taken on the hours that are reduced. For example, you may wish to reduce your hours for a short period of time only and return back to full-time after an agreed period. However, each application will be dealt with individually on its merits.

Question 21:

Answer: posts
Supporting statement: “...Certain posts will be excluded from part-time working…”
Keywords: certain, posts, excluded, part-time, working
Keyword Location: para 6, line 1
Explanation: According to the writer, certain posts will be excluded from part-time working. These are ones that are required for a number of fixed hours per day and are required at a particular time of the day.

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