Monologue on Consumer's Choice IELTS Listening Answers

Monologue on Consumer's Choice IELTS Listening Answers is an audio that highlights a conversation regarding consumer behaviours. Moreover, it also highlights how a consumer defines a buying process. Candidates are required to listen to the audio carefully and answer the questions. The candidate needs to answer the following question types:

• Choose the correct letter
• No more than three words

Candidates are required to answer the questions in this exercise within three words while answering no more than three words. In choose the correct letter, candidates are required to answer based on a given cue.
The IELTS Listening section tests a candidate’s listening ability. The candidates are required to listen to an audio and then answer the given IELTS listening questions.

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Topic: Monologue on Consumer's Choice

Audio: 

Questions 11-15
Complete the sentences below.
Write NO MORE THAN THREE WORDS for each answer.

11. The last programme in the present series is _______________.
12. Miss Patty Ching has been rewarded as ‘Consumer of the _________________ for her persistent effort to see through a result of a complaint.
13. She took ___________________ of photographs on her tour in Europe.
14. What happened to her photos after she gave them to Top-Class Photo Services for developing?______________
15. The photo services compensated her ______________ for the loss in the end.

Question 11.

Answer: Consumer’s Choice
Explanation: At the beginning of the presentation, the speaker has announced the name of the series which is ‘Consumer’s Choice’. Also, she said ”which is the last in our present series. Isn’t that right, to which Wendy answers ‘Yes’ and confirms the same.

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Question 12.

Answer: (the) month
Explanation: As mentioned in the passage Miss Patty “has qualified for our ‘Consumer of the Month’ award with her determination” thus the answer is ‘month’.

Question 13.

Answer: (about) 360
Explanation: As stated by Denis “10 rolls of film, to be exact. About 360 photographs.” Therefore the answer must be ‘about 360’.

Question 14.

Answer: (They) vanished
Explanation: According to Miss Patty when she “got back home, she gave all her photos to Top-Class Photo Services for developing. And they vanished.” So the answer is - Vanished.

Question 15.

Answer: 2,000
Explanation: it is mentioned in the extract that the photo services compensated Miss Patty with a cheque for $2,000. Thus the answer is 2,000.

Questions 16-20:
Choose the correct letter, A-D. Write answers next to 16-20 on your answer sheet.

16. What is the problem that many listeners write about?

1. Sale prices
2. Bad quality stuff
3. Faulty goods
4. Bad assistant

Answer: A
Explanation: Wendy further mentions in the speech about sales prices. She said, “And now I’d like to deal with the problem that many of our listeners write about – sale prices.” So the answer is A.

17. How much was the sale price of the belt that Mr. Alvin liked?

1. $200
2. $100
3. $150
4. $300

Answer: C
Explanation: In the sale, the tag on the belt tells that the price is reduced from 200 to 150. Therefore, the last price offered on the sale is 150. Hence, the answer is C

18. Why should the consumer make a complaint about bad articles or service?

1. To cause a fuss.
2. It won’t do what is claimed for.
3. Ask the shopkeeper for a favour.
4. The shopkeeper should be responsible for it.

Answer: B
Explanation: As stated by Wendy “if something you have bought is faulty or does not do what was claimed for it, you are not asking for a favor to get it right. It is the shopkeeper’s responsibility to take the complaint seriously”. Therefore B is the correct answer.

19. What should a consumer do when complaining in person?

1. Get a receipt for what you buy.
2. Speak to someone in authority.
3. Talk directly to the assistant.
4. Ask to see the seller.

Answer: B
Explanation: As mentioned by Wendywhen complaining in person one should talk to a responsible person in authority. So here the correct answer is B.

20. What should a customer do when complaining on a phone?

1. Speak directly to the owner.
2. Ask for the manager.
3. Write a complaining letter.
4. Find out with whom you discuss the matter.

Answer: D
Explanation: In case of complaining on a phone the speaker mentioned “ask the name of the person who handles your enquiry, otherwise you may never find out who dealt with the complaint later.” Therefore D is the correct answer.