Making an Effective Complaint Reading Answers

Mar 12, 2024

Making an Effective Complaint Reading Answers is an academic reading answers topic. Making an Effective Complaint Reading Answers have a total of 6 IELTS questions in total. This topic has 6 questions in which we have to fill up the black choosing appropriate words that are given in the passage.

Candidates should read the IELTS Reading passage thoroughly to recognize synonyms, identify keywords, and answer the questions below. IELTS Reading practice papers, which feature topics such as Making an Effective Complaint Reading Answers. Candidates can use IELTS reading practice questions and answers to enhance their performance in the reading section.

Check: Get 10 Free IELTS Sample Papers
Check: Register for IELTS Coaching - Join for Free Trial Class Now

Section 1

Read the text below and answer Questions

Making an Effective Complaint

When something goes wrong, it can be difficult to know what to do. The following course of action may help you make a successful complaint.

Know your rights. Before you complain, find out your legal rights - the Citizens Advice Bureau (CAB) is a good source for this bad of Information.
If possible and practical, talk to the same person you dealt with in the first place - the problem could just be the result of a misunderstanding or an honest mistake that might be settled without too much effort.
Act now while the facts are fresh in your memory. There may be a time limit for making a complaint.
Be fair and reasonable when you ask for the situation to be put right - make your request proportionate to the problem.
Collect the evidence, especially any faulty merchandise or parts. Keep a paper trail, i.e. all the written records of any transactions, correspondence, receipts, quotes, accounts, contracts, etc, while waiting for the Issue to be resolved.
Prepare your tactics. Practise what you want to say. Consider taking a support person along in the case of a face-to-face encounter. Above all, remain composed.
Be polite. Do not get drawn into a heated quarrel - either withdraw or ask to speak to a higher authority (perhaps a manager or supervisor).
Exchange contact details so the other parties involved can get in touch with you to follow up on the matter and so that you can contact them again if necessary.
Always obtain the final decision in writing if it was made over the phone or in person.

Section 2

Solution and Explanation

Questions 1-6

Choose NO MORE THAN THREE WORDS

for each answer.

Know your legal rights - ask CAB
Speak to the same person — he or she may have made (1)........ that could be easily resolved

Answer: A MISTAKE
Supporting statement: “.....problem could just be the result of a misunderstanding or an honest mistake that might be settled without too much effort.........”
Keywords: honest, settled
Keyword Location: para 1, point 2
Explanation: It is given that sometimes an honest mistake or a misunderstanding can be resolved easily.

Don't delay in case there is a (2)..........

Answer: TIME LIMIT
Supporting statement: “.......Act now while the facts are fresh in your memory. There may be a time limit for making a complaint........”
Keywords: time, complaint
Keyword Location: para 1, point 3
Explanation: It is given that sometimes there is a time limit under which a complaint should be filed.

Don't make unrealistic demands
Keep track of poor quality goods and save all (3)........ until the problem is sorted

Answer: WRITTEN RECORDS
Supporting statement: “.......i.e. all the written records of any transactions, correspondence, receipts, quotes, accounts, contracts, etc, while waiting for the Issue to be resolved.......”
Keywords: receipts, accounts
Keyword Location: para 1, point 5
Explanation: It is given that the keeping the track of files and receipts will help in supporting the complaint.

Prepare, practise and stay cairn
Don't argue Its better to (4)............ or talk to the boss

Answer: WITHDRAW
Supporting statement: “........Be polite. Do not get drawn into a heated quarrel - either withdraw or ask to speak to a higher authority (perhaps a manager or supervisor).......”
Keywords: withdraw, authority
Keyword Location: para 1, point 7
Explanation: It is given that it is not always good to argue with the higher authority. Hence sometimes it is better to stay quiet.

As a last resort, take your complaint to an outside authority
Make sure everyone concerned has your (5)............

Answer: CONTACT DETAILS
Supporting statement: “.....• Exchange contact details so the other parties involved can get in touch with you to follow up on the matter and so that you can contact them again if necessary..........”
Keywords: touch, contact
Keyword Location: para 1, point 8
Explanation: It is given that the people who are concerned with your case should have your contact number. Hence it will help them to contact when needed.

Get the resolution in (6)...........

Answer: WRITING
Supporting statement: “.......• Always obtain the final decision in writing if it was made over the phone or in person........”
Keywords: final, person
Keyword Location: para 1, point 9
Explanation: It is given that the person should get all the settlement in writing. Every decision should be given in writing for future proof.

IELTS Reading Related Articles