Lost, Damaged or Delayed Inland Mail Claim Form Reading Answers

Jan 9, 2023

Lost, Damaged or Delayed Inland Mail Claim Form Reading Answers contains a write up about the item lost, delayed or damaged inland mail form. Lost, Damaged or Delayed Inland Mail Claim Form Reading Answers is an IELTS reading passage, contains a total of 4 paragraphs. Related to the paragraphs are 7 questions. Candidates in this section will be shown various question types with clear instructions. This IELTS Reading passage contains methods for the damaged items, lost items or delayed items. Also, what evidence is needed to state the claim is also mentioned.

Lost, Damaged or Delayed Inland Mail Claim Form Reading Answers comprises one type of questions: Complete the summary. To complete the summary or sentence the answer should not exceed one or two words. While the candidates must read the passage carefully and infer and interpret the information. The summary is from within the paragraph. To answer the questions provided in this passage,Applicants must attentively read each passage. To gain proficiency, candidates can practice from IELTS reading practice test.

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Section 1

Read the Passage to Answer the Following Questions

Lost, Damaged or Delayed Inland Mail Claim Form Reading Answers

Before completing this claim form for lost, damaged or delayed mail you should visit www.royalmail.com to find out all you need to know about our policies. Alternatively you can get the details from our "Mail Made easy" booklet, available at any local post office branch. When you fill in the form, make sure you complete it in full, using the checklist that we have provided to help you. If you find that you do not have the evidence required to make a claim but want the world like us to investigate an issue with your mail service, the easiest way to do this is by visiting our website.
Lost items
If you wish to claim compensation for lost items, you should send us original proof of posting, e.g. a Post Office receipt. If claiming for the contents of a package, you also need to provide proof of value, e.g. till item reference number, receipt, bank statement etc.
Damaged items
When claiming compensation for lost items that have been damaged, you should send us the items themselves, if possible. However, if these are very large or unsafe to post, you may instead provide photographs as evidence of the damage. Please retain the original packaging (and damaged items, if not sent to us) as we may need to inspect them.
Time restrictions
We allow up to 15 working days for items to arrive, so cannot accept a claim for loss unless 15 working days or more have passed since the item was posted.
Claims for lost or damaged items must be made within 12 months of the postal date. Claims for delayed items must be submitted within 3 months of the date they were posted if the claim is made by the sender, or within 1 month of receipt if the claim is made by the recipient of the item.

Section 2

Solution and Explanation

Questions 1-7

Complete the notes below.
Choose NO MORE THAN TWO WORDS AND /OR A NUMBER from the text for each answer.
Write your answer in boxes 1-7 on your answer sheet
Claiming compensation from the Royal Mail for lost, damaged or delayed mail

Before filling the form

go online to learn about their policies or get the 1 ………………… that contains the relevant information.
When filling in the form
refer to the 2 ………………… to ensure all the relevant sections are completed.
(you can use their 3 …………………to request action if you don’t have enough proof to make a claim).
When claiming compensation for a lost item
include proof that you have posted the item.
in the case of a package including something ( e.g. bank statement ) to prove its 4 …………………
When claiming for the cost of a damaged item, include
either the actual item or 5 ………………… showing the damage to the item.
(you should keep the 6 ………………… that was used when the item was originally sent.)
When to claim
Lost or damaged items: within 12 months of posting the claim.
Delayed items: if you are the 7 …………………, you must claim within three months of posting the package.

Question 1)

Answer: Booklet
Supporting Statement: Before completing this claim form for lost, damaged or delayed mail you should visit www.royalmail.com to find out all you need to know about our policies. Alternatively you can get the details from our "Mail Made easy" booklet, available at any local post office branch.
Keywords: alternatively, booklet,
Keyword Location: Paragraph 1
Explanation: As per the paragraph 1, the writer says that one must visit the website av to find all the information on the policies. Alternatively one can get the booklet from the local post office branch “Mail Made Easy”. So, the correct answer is Booklet as per the explanation.

Question 2)

Answer: Checklist
Supporting Statement: When you fill in the form, make sure you complete it in full, using the checklist that we have provided to help you.
Keywords: checklist, check
Keyword Location: Paragraph 1
Explanation: As per paragraph 1, the instructions have been given to cross check the form before submitting. It has been mentioned that after filling the form one must check it through the checklist provided along. So, the
correct answer is Checklist as per the explanation provided.

Question 3)

Answer: Website
Supporting Statement: If you find that you do not have the evidence required to make a claim but want the world like us to investigate an issue with your mail service, the easiest way to do this is by visiting our website.
Keywords: investigate issue, website
Keyword Location: Paragraph 1
Explanation: As per paragraph 1, it has been mentioned that there might be cases when one does not have the evidence to make a claim. In such cases one still wants an investigation of the issue with the mail service. The
easiest way is to visit their website and then apply there. So, the correct answer is the website as per the explanation provided.

Question 4)

Answer: Value
Supporting Statement: If you wish to claim compensation for lost items, you should send us original proof of posting, e.g. a Post Office receipt. If claiming for the contents of a package, you also need to provide proof of
value, e.g. till item reference number, receipt, bank statement etc.
Keywords: proof of value, lost item
Keyword Location: Paragraph 2
Explanation: As per paragraph 2, if one wants to claim compensation for the lost item, original proof like post office receipt is a must. Even if one has ticliam for the contents of the package the proof of the value of its content must be provided . This can include a bank statement, receipt or reference number. So, the correct answer is value as per the explanation.

Question 5)

Answer: provide photographs
Supporting Statement: When claiming compensation for lost items that have been damaged, you should send us the items themselves, if possible. However, if these are very large or unsafe to post, you may instead provide
photographs as evidence of the damage.
Keywords: claiming compensation, photographs
Keyword Location: Paragraph 3
Explanation: As per the paragraph 3, if one is claiming for the compensation of the damaged item that has been lost. So, if possible the item should be sent. However, if the item is large or will not be appropriate to send then the photographs of that item must be sent as evidence of the damage caused. So, the correct answer is Photographs as per the explanation.

Question 6)

Answer: Original packaging
Supporting Statement: Please retain the original packaging (and damaged items, if not sent to us) as we may need to inspect them.
Keywords: original packaging,inspect
Keyword Location: Paragraph 3
Explanation: As per the paragraph 3, if one is claiming for the compensation of the damaged item that has been lost. So, if possible the item should be sent. In case of the item not sent one must retain and keep safely the original packaging of the item. This will be required at the time of inspection. So, the correct answer is the original packaging.

Question 7)

Answer: Sender
Supporting Statement: Claims for lost or damaged items must be made within 12 months of the postal date. Claims for delayed items must be submitted within 3 months of the date they were posted if the claim is made by
the sender, or within 1 month of receipt if the claim is made by the recipient of the item.
Keywords: Claims, sender
Keyword Location: Paragraph 4
Explanation: As per paragraph 4, in case of the damaged item claims must be made within 12 months. While in case of delayed or lost item if the sender needs to state the claim the claim must be made within 3 months while the recipient must claim within1 month with the receipt. So, the correct answer is Sender.

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