Letter to the Store Manager Describing issue in a Jacket that You Recently Bought IELTS Writing Task 1

Oct 19, 2022

Letter to the Store Manager Describing issue in a Jacket that You Recently Bought IELTS Writing Task 1 is a letter writing topic. Candidates in this letter are required to address his/her friend asking for advice. The letter follows a formal approach. It contains three model answers that have three paragraphs namely the introduction, body, and conclusion. The letter must be clear and to the point.
IELTS General Writing Task 1 includes letter writing. It might be in formal, informal, or semi-formal patterns. Candidates need to complete the task within 20 minutes. IELTS Writing Practice Papers can be considered for the students' writing section preparation and enhance their writing skills effectively. IELTS writing score is marked based on band scores. The band scores range from 0 to 9.

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Topic: You recently bought a jacket, but when you got home, you discovered it was damaged. When you took it back to the store, you were told that merchandise cannot be returned. Write a letter to the store manager. In your letter

Describe the problem with the jacket.
Explain what happens when you try to return it.
Say what you would like the manager to do.

Band 7 Answer

Dear Sir/Madam,

I am a regular customer of your store in New Way Street. I'm writing to let you know about a defective jacket I recently purchased from your shop. I am very disappointed by the faulty jacket I received. I was misbehaved with by your employees, when I asked them to return it. I selected a black coloured jacket. It has two holes in the right side arm.

I was not aware of those holes when I tried the jacket in the trying room of your store. The moment I noticed the flaws, I drove to your store and spoke with a member of staff there. He refused to hear me, though, and he was really harsh in his reply. Since your business depends on clients, I believe such a mindset can be detrimental to it. I would like you to replace this damaged jacket with another that is fault-free. Because I won't wear it or keep it for myself. I need the whole purchase price of the item returned in the event of failure. If the refund is not possible, I would appreciate an exchange for the product. I have a meeting to attend and I need to wear a jacket. So, it would be compensatory if I get an exchange.

I would value your quick reaction on the subject. I eagerly await your response.

Yours Faithfully

Kritika

Band 8 Answer

Dear Sir/Madam,

We wish you well. I'm contacting you today to convey my sorrow over a prior purchase from your store. When I got home, I saw the jacket I had purchased was seriously ruined. Wearing it was not possible.

I wasn't completely in control of the jacket when I was at the store. However, when I attempted to wear it at home, the zipper was broken, thus I was unable to do so. It was damaged. On the jacket's arms, there were a few white blemishes as well.

I visited your store on Tuesday after learning about these issues. I have spoken with the employee of your store. She informed me that we are unable to exchange any items due to discounts. However, I was unable to exchange my defective item.

I ask that you replace my torn jacket with a new one because I am a paying customer. I enjoy shopping at your store, and I do so pretty frequently. With its current state, no one could wear this jacket. If you were to alter my goods, I would be incredibly happy. I might appreciate an exchange of jackets or a refund if possible.

Looking forward to hearing from you soon.

Yours Faithfully

Shaunya

Band 8.5 Answer

Dear Sir/Madam,

I'm contacting you today to express my displeasure with the jacket I purchased from your shop. The back of the jacket is torn, and when I went to the store to obtain a replacement, they said they didn't do it.

The jacket was purchased for a family event the following week. I was attempting to gauge how I would appear that day while donning my new attire. But when I put the jacket on, I discovered that the back was improperly sewed. It appears strange from there.

I returned to the shop where I bought it to have a new one installed. However, the clerk informed me that the store lacked any replacement policy. I asked for a restoration to the unstitched section because I fully understood that. However, they emphasized that the ensuing request cannot be fulfilled. Also, I would like you to instruct them about the rude behavior they show to customers. I felt disappointed by the misbehavior I faced from their side.

I would prefer it if you were to look into the situation as soon as possible and assist me in obtaining a replacement, repair, or potential discount. Certainly feel free to get in touch with me if you require more details.

Yours Faithfully

Flora

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