Letter to the Sales Manager of the Departmental Store Complaining About the Behaviour of an Employee IELTS General Writing Task 1

Letter to the Sales Manager of the Departmental Store Complaining About the Behaviour of an Employee IELTS General Writing Task 1 is a letter writing topic. Candidates are to construct this letter in a semi-formal approach. It contains three model answers that have three paragraphs namely the introduction, body, and conclusion. The letter must be clear and to the point.

IELTS General Writing Task 1 includes letter writing either in formal, informal, or semi-formal patterns. Candidates need to complete the task within 20 minutes. Students can consider their preparation for the writings section from the IELTS Writing Practice Papers and enhance their writing skills effectively. IELTS writing score is marked based on band scores. The band scores range from 0 to 9.

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Topic: You recently went shopping at a department store and you were disrespected by one of the employees. Write a complaint letter to the sales manager of the department store in your letter you should

• let him/her know about the rude behaviour of the clerk
• Clearly state how it happened
• And tell the manager about the bad behaviour

Model Answer 1

Respected Sir/Mam,

I'm writing to express my displeasure with your sales agent Bhavesh Gupta's rude and disrespectful behaviour. On June 21, I visited your department shop to make some normal purchases, and he treated me pretty impolitely.

Normally I can find everything I need, but on that particular day I was unable to locate the hair shampoo of a certain brand, therefore I needed assistance. But rather than assisting me, Mr. Gupta smugly advised me to pick a shampoo from a different brand or get it someplace else. This behaviour really bothered me. Additionally, when I was purchasing the remaining products, I noticed that he was lazing around and chit-chatting with other staff members. Showing little interest in working or helping any of the customers.

We all are familiar with the phrase that a rotting fruit may ruin a whole basket of fruit. He seems to be a bad influence on other employees as well, and he may even ruin your store's image. I'm hoping you'll take care of this and enhance the shop's customer support.

Yours Sincerely,
Nagesh Agarwal

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Model Answer 2

Respected Sir/Mam,

This letter is to report against one of your salespeople's behaviour. On May 1st,2022, at around 3 PM. I visited your shop to look for an outfit. When I requested assistance from Ms. Deepa Sharma, a readily available salesman, She measured me and said she was busy and I would have to find it on my own. I stated that I couldn't do it on my own, so I came to her for help. locate it. In a harsh tone, she said, "If I couldn't find it, it implies that the store did not have it and that I should seek elsewhere. I thought Ms. Johnson treated me rudely and needlessly harshly. She could have just informed me that she would be able to if she wasn't so busy. Soon, please, assist me. I'm hoping you'll speak with Ms. Sharma about her. behaviour. I'm a regular customer at your store and anticipate a great next time having a pleasant buying experience. I really appreciate your thoughtful consideration of this matter in advance.

Yours Sincerely,
Amisha Panday

Model Answer 3

Respected Sir/Mam,

My name is James Augustus, and I'm writing to you about a Nokia camera that I purchased on September 5th from your department shop on Sunhill Road in Dewsbury.

In the store, the camera appeared to function well. When I got home, it was evident that the shutter mechanism wasn't working correctly. Additionally, the lens has a tiny ding on it.

So, on September 6, I went back to the store and spoke with a corporate representative about the problem. He was very rude and mentioned that I should have checked it here in the store itself. However, after a heated argument, I left the camera with the assistant. He promised to investigate the issue with a view to fixing the camera and come back to me in a couple of days.

However, a week has passed, and I phoned the store again. They informed me that the camera was still not fixed and that they were unsure of how long it would take.

It is unacceptable to have to wait for it to be fixed for such an extended period of time, as I'm sure you can understand. Therefore, if I do not receive the repaired camera by the end of this week, I would like to ask for a complete refund.

I'm interested in hearing from you.

Yours Sincerely,
James Augustus