Letter to The Manager of a Company For Delay in Delivery of Book IELTS General Writing Task 1

Letter to The Manager of a Company For Delay in Delivery of Book IELTS General Writing Task 1 is a letter writing topic. Candidates are asked to write a formal letter. Each of the three sample responses contains an introduction, a body, and a conclusion in three paragraphs. The letter must be brief and to the point. For IELTS General Writing Task 1, letters can be written in formal, informal, or semi-formal styles. The candidates must complete the task in 20 minutes. Students can consider their preparation for the writings section from the IELTS Writing Practice Papers and enhance their writing skills effectively. IELTS writing score is marked based on band scores. The band scores range from 0 to 9.

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Topic: You recently ordered a book online, but the book hasn’t reached your hands yet. Write a letter to the manager of the company:

• Give details of your order.
• Explain why you need the book urgently.
• Suggest a solution to the problem.

Model Answer 1

Dear Sir/Madam,

I purchased preparation books from your online bookstore three weeks ago. My order was acknowledged via email from you. Additionally, the email stated that the book would be delivered the following day and would arrive at my hands in ten days. The order has now been in process for more than 20 days, yet the book has not yet been delivered. I attempted to reach your customer service representative, but she was unable to provide an adequate response. Of course, she said she would "look into the situation," but nothing has been heard from her since. The book has been dispatched, as I can see when I log into my account. What then might be causing this excessive delay?
This book is necessary for my IELTS test. I can't wait much longer because I have an exam the following month. Please reach out right now to the business in charge of your shipments' delivery and ask them to deliver my order within the next few days. I would like a refund if you are unable to accomplish that.
I anticipate hearing from you. Please keep me informed of the approach and take the necessary steps.
Sincerely,
Ann

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Model Answer 2

Dear Sir/Madam,

I made an online purchase from your store on November 23 for the Jacques Derrida book Of Grammatology (order number 57023). You acknowledged my order via email and stated that the book would be dispatched the next day and arrive in my hands within a week. More than two weeks have passed since I placed the order!
Unfortunately, the book still hasn't arrived at my address. I spoke with a member of your customer service team, but the representative was unable to provide a sufficient response. Despite his assurance that he will "look into the problem," I have not heard from him as of yet.
I need the book for research because I'm working on a project that must be finished in the next four months that involves dissecting T.S. Eliot's Waste Land. So I can't keep waiting much longer. Would you kindly check to see if the order has been misplaced? If not, I kindly ask that you arrange for delivery within the following two days. The book is urgently required.
I look forward to hearing from you. Please take the required actions and keep me informed about the progress.
Sincerely,
Paul Gittins

Model Answer 3

Dear Sir/Madam,

I'm writing to convey my dissatisfaction with a recent purchase from your online bookstore (order #12345). I recently purchased a computer book by J. MacMillan published by XOM. I placed an order for this book on September 21 and paid for it with a credit card; the payment serial number is 456. Nevertheless, I still haven't received the book.
I'm a university student, and I need the book for my upcoming final exam. Because the book wasn't delivered on time after I ordered it, I regrettably missed those two weeks and was unable to stick to my schedule. I attempted to contact your customer service representative, but I got no response. Please let me know why there has been a delay. Furthermore, I need to know when my order will be delivered. I anticipate receiving it within the next two days. I want my money back if you don't let me know by tomorrow. You can email me at a@gmail.com to get in touch with me.
I eagerly await your response. Please take the necessary steps and update me on your progress.
Sincerely,
Maxwell