Letter To The Company Head Describing Faulty High-End Smartphone IELTS Writing Task 1

Sep 19, 2023

Letter to the company head describing faulty high-end Smartphone IELTS Writing Task 1 contains 3 sample answers. Candidates must approach the editor in a formal manner for IELTS Writing Task Letter to the company head describing faulty high-end Smartphone IELTS Writing Task 1 which is the subject general topic. IELTS Writing Task 1 centers on the requirement for a solution to the inconvenience it causes to the company. This IELTS General Writing Task 1 letter explains what he should do about the issue. IELTS Writing Task 1 sample answers include a body, a conclusion, and an introduction.

Writing letters can be done in formal, informal, or semi-formal styles for IELTS General Writing Task 1. The candidates must complete the work in 20 minutes. Students can effectively improve their writing skills by taking into account their preparation for the writing portion of the IELTS Writing Practice Papers. Band scores are used to grade IELTS writing scores.

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TOPIC: You recently bought a high-end Smartphone from a renowned manufacturer. The phone what you received is faulty. Write a letter of complaint to the company head describing what the problem is, the action you took and what you would like them to do about it.

Band 8 IELTS Letter

Esteemed Sir/Madam:

With regard to a Smartphone acquired from your retail outlet, I pen this letter. Located in West Delhi, On 13/09/2018, I made a purchase; consequentially receiving both a bill and warranty card.

The following day, the phone's screen grew blurry; abruptly, it switched off. Undeniably, having invested a substantial amount of money on this phone; I felt no inclination towards risk—absolutely or otherwise. Immediately, I took the risks and returned it to the store; however, at that time - a crucial moment-the technician was absent.

I was asked to drop the phone and follow up later; time, indeed, was essential.

My complaint carries the reference number B57921; instead of receiving information about it, I was left in uncertainty.

After enduring five days of uncertainty with my phone, I took it upon myself to visit the store: a quest for answers and resolution. The services offered to me were quite poor;They managed to provide a lucid explanation regarding the faults of the phone; moreover, they temporarily fixed it.

The following day, the phone broke again; I'm uncertain--even apprehensive--about acquiring the same model. For a company of your magnitude: the services leave much to be desired, moreover, the quality of the handset falls short of the mark.

I regret expressing my severe disappointment with the product; thus, I kindly request you to issue a full refund, an action that would significantly appease this situation.

Yours Sincerely

Karan

Band 7 IELTS Letter

Sir/Madam,

My name is Wesley Phillip from Boston, USA. I am writing to advise that, on July 20th - three days ago - I purchased a Samsung Galaxy A23 mobile phone from your online store. Today it arrived at my doorstep, and I was quite looking forward to using it. Only to be extremely disappointed when I discovered the product was faulty and not what I had ordered! Please replace this immediately.

As for details of the order itself, I bought this handset through your website called Phone and Gadgets last Saturday via my PayPal account under order number: 56900145. See attached receipt, please.

The issue is with the phone, as its front camera does not work and internal memory is 64 GB and I had ordered a 128 GB phone. But the detailed description of your site about the product clearly shows it is a 128 GB phone; so I am sure this must be a mistake which has been made by you while dispatching that kind of product.

As a solution, and because I really like this specific model, I am hoping that you will agree to replace the phone according to the specification of the order. Otherwise, I would like a full refund and I will be contacting PayPal complaints if I do not hear back from you in regards to this within a week.

Thank you for giving the matter your attention and I hope to hear your reply soon.

Yours faithfully,

Wesley Phillip

Band 6 IELTS Letter

Sir/Madam,

I recently acquired an iPhone (14 Plus, 4 GB/128 GB, black hue) through your digital emporium and to my profound dismay, upon unraveling the package, I discovered a defective device rather than an immaculate and novel one. I anticipate your prompt replacement.

I, Sarah Liam of Edmonton, Alberta, placed an order on your esteemed e-commerce platform on the 14th of January in the year 2023. This transaction was conducted using my VISA credit card and resulted in an assigned order number STR-4546514. Upon receiving the package at my residence the following day, I discerned with dismay that a faulty phone had been delivered to me as opposed to its intended working condition.

The phone screen exhibits apparent scratch marks, an improbable occurrence. Despite my request for a 128 GB phone, the internal memory of the device is merely limited to 64 GB. This oversight presumably emanates from your delivery department. The phone severed its connection after a few minutes, intensifying my sense of dismay.

I would appreciate an explanation as to why I received a defective product despite not having paid for a faulty or refurbished phone. Furthermore, I expect your company to arrange the replacement of my device at my current location in order to avoid inconveniences caused by traveling to your office.

With this letter, I am enclosing a duplicate of my order confirmation email and receipt for your gracious deliberation.

Yours faithfully

Sarah Liam

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