Letter To The Company About an Unusable Item Arrived Online IELTS Writing Task 1

Feb 6, 2023

Letter To The Company About an Unusable Item Arrived Online IELTS Writing Task 1 requires candidates to address an online company regarding an item that arrived and is unusable. The topic in IELTS general writing task 1; Letter To The Company About an Unusable Item Arrived Online IELTS Writing Task 1 revolves around the need for resolution of a problem at work. In this IELTS General writing task 1; Letter To The Company About an Unusable Item Arrived Online IELTS Writing Task 1, the sample answers comprise an introduction, body, and a conclusion.

IELTS General Writing Task 1 includes letter writing either in formal, informal, or semi-formal patterns. Candidates need to complete the task within 20 minutes. Students can consider their preparation for the writings section from the IELTS Writing Practice Papers and enhance their writing skills effectively. IELTS writing score is marked based on band scores. The band scores range from 0 to 9.

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Topic: You recently ordered a small item online but when it arrived it was unusable. Write a letter to the company that sold you the item. In your letter

give details about the order you made
explain what was wrong with the item
tell the company what you want them to do about it

Band 8 IELTS Letter

Dear Sir/Madam,

I hope this letter finds you well. I am writing to express my disappointment with a recent order I made from your company. On 2nd Feb 2023, I purchased a headphone converter, Order Number PRSQ12356, from your website.

However, upon receiving the item, I was extremely disappointed to find that it was not up to the standards I expected from your company. Upon inspection, I discovered that the item was damaged and unusable. [Provide details about the issue with the item]. This issue has caused me great inconvenience, and I am deeply disappointed that a product of such poor quality was shipped out to me.

I would like to request a resolution to this matter. I would appreciate it if you could send me a replacement item in good condition, or alternatively, process a refund for my purchase. I would also appreciate it if you could expedite the process as soon as possible, as I require the item for an upcoming event.

I am confident that this issue can be resolved amicably, and I look forward to hearing back from you soon. I would be happy to provide any additional information or documentation that may be required to resolve this matter.

Thank you for your attention to this matter. I look forward to your prompt response.

Sincerely,
Vivek

Band 6.5 IELTS Letter

Dear Sir/Madam,

I hope this letter finds you well. I am writing to express my disappointment with a recent order I made with your company. I ordered an USB hub, and was extremely disappointed to find that it was unusable upon arrival.

I made the order on [date of order] with order number CVFD6675. The product was delivered to me on 3rd February 2023. However, upon opening the package, I discovered that the item was damaged and unusable. The [specific part of the product that was damaged] was [give a brief description of the damage].

I understand that sometimes things can go wrong during the shipping process, but I was extremely disappointed to receive a damaged product. I had high expectations for this item and was looking forward to using it. Instead, I am left with an unusable product that I have spent my hard-earned money on.

I would like to request a replacement for the damaged item. I believe this is the only fair solution, as I did not receive a product that was in the condition I expected it to be in. If it is not possible to replace the item, I would appreciate a full refund.

I would be grateful if you could let me know the steps I need to take in order to resolve this issue. I look forward to hearing back from you and hope to have a satisfactory resolution to this matter.

Thank you for taking the time to read this letter.

Sincerely,
Tarun

Band 6 IELTS Letter

Dear Sir/Ma’am,2023

I am writing to express my dissatisfaction with an order I recently received from your online store. I ordered a headphone and the serial number is CX4599 on 31st January. I was extremely disappointed with the condition of the item upon arrival.

I was eager to receive the item, as it was described as being of high quality and fully functional. However, upon opening the package, I was extremely disappointed to find that the item was not at all what I had expected. The product was damaged and completely unusable.

Specifically, [provide details about the problem with the item]. The product was not fit for its intended purpose and was not of merchantable quality. I was extremely disappointed with my purchase and feel that I have wasted my money on this item.

I am writing to request that the company take responsibility for this issue and provide me with a replacement product that is in good working order. If a replacement product is not possible, I would like to request a full refund for the purchase price of the item, including all shipping and handling charges.

I am a loyal customer of your company and I expect the products I purchase from you to be of the highest quality. I am disappointed that this experience has left me with such a negative impression of your company and I hope that you will take my concerns seriously and take appropriate action to rectify the situation.

Thank you for your time and consideration. I look forward to hearing from you soon.

Sincerely,
Vipul

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