Letter to Manager Complaining about the Reception Area where Visitors to your Company Arrive IELTS General Writing Task 1

They were miserable and concerned about the amenities at our visitor centre. They confided in me that they were upset because there was no newspaper and that it was not well-organised. The reception area serves as the company's public face in this area. Our professionalism will be demonstrated to our clients by the amenities there. Our company will expand more quickly in a favourable atmosphere. There are a few adjustments that need to be made, in my opinion. First off, I recommend that you replace the couch, as it was worn out and the colour had faded. The existence of different editions of newspapers is another significant shift. Knowing about the news in their nation is helpful to our clients who are located abroad. I hope you give these problems top importance and take action to fix them as soon as you can. I hope to hear from you shortly.

Sincerely,

Jack

Additionally, guests are forced to wait for a lengthy time—even an hour—during peak hours. This causes our devoted clients to leave without getting what they need, which costs us business. A company's reception room is a crucial location where clients or guests first interact with the business. Every customer should be treated honestly, and their quarries must be managed properly, as we offer a variety of services to the community. I think it would be beneficial to hold a few training sessions for our front desk staff members so they can welcome guests with more friendliness. Moreover, it would be beneficial for our organisation to hire some potential employees that are multilingual, especially in English. Additionally, in order to prevent delays, I advise you to hire more workers at busy times. We can preserve our standing in society and possibly increase turnover by making these adjustments. Please get in touch with me if you would want to talk about this issue more; I am available at any time.

Faithfully,

Alex

Additionally, customers complain that the reception area lacks enough chairs. It is difficult for customers to make inquiries because the telephone at the front desk is being fixed and because our receptionist only shows up occasionally. Although many of our customers left quickly, a handful did leave comments in the register that was set up on our reception desk. The reception area is crucial since it is there that customers receive answers to their questions. And only there must customers be guided to the appropriate officers. Since reception is the area that receives visitors, a client's perception of our office is formed based on how our receptionist treats him. The first thing that has to be done in order to improve our reception is to alter the receptionist. It will be simple for our clients to contact us if they receive accurate information over the phone about the documents that must be carried to our office. The phone should now be fixed first, moving forward. Changing the phone to an intercom that links to all other office personnel is even better. Last but not least, there needs to be an increase in the quantity of chairs near the front desk. I hope the recommendations above will be taken into account.

Sincerely,

Margaret