Letter to Bus Company Manager About a Lost Item IELTS Writing Task 1

Dec 13, 2023

Write a Letter to the Bus Company Manager Complaining About a Lost Item and Poor Customer Service Response IELTS Writing Task 1 is a letter writing topic. It contains three model answers that have three paragraphs namely the introduction, body, and conclusion. The IELTS letter must be clear and to the point. IELTS General Writing Task 1 includes letter writing either in formal, informal, or semiformal patterns. Candidates need to complete the task within 20 minutes. Students can consider their preparation for the writing section from the IELTS Writing Practice Papers and enhance their writing skills effectively. IELTS writing score is marked based on band scores. The band scores range from 0 to 9.

Check: Get 10 Free IELTS Sample Papers
Check: Register for IELTS Coaching- Join Free Trial Class Now

Topic - You have lost something on a bus and called customer service to get help. You weren’t happy with their response. Write a letter to the bus company manager. In your letter, you should:

– Describe the item you lost
– Explain why you weren’t happy with the customer service
– Say what action you would like the company to take.

Band 6 IELTS Letter

Dear Manager,

I am writing to express my disappointment with the level of service received when attempting to retrieve a lost item left on one of your buses.

Last Friday, I left my black backpack on seat 23a of the 9am bus from Agra to Lucknow station. That was a medium-sized bag with the “Sky bags” logo on the front. I have some important documents and 2,500 rupees in my bag. When I realized an hour later, I called the customer service number. The staff member I spoke to was not very helpful. She said she could not check the specific bus without a lost property report. I tried to explain it just happened, but she refused to even look.

I would like the company to implement a better policy. Buses should be checked at the end of each journey and any left items should be reported. Staff should also search the lost property database when passengers call, rather than just saying no straight away. This would help more people be reunited with their belongings.

I trust you will review internal guidance to encourage a more user-centric mindset. Additionally, feedback on locating my bag would be appreciated.

Thank you in advance for your consideration.

Yours faithfully,
Pulkit Yadav

Band 7 IELTS Letter

Dear Sir/Madam,

I hope this letter finds you well. I am writing to bring to your attention a matter of significant concern regarding a recent experience I had with your bus service.

On 6th December, I, unfortunately, left behind a personal item on one of your buses while traveling from Kolkata to Siliguri. The item is a pink colored ladies' purse containing my identification cards, credit cards, cash, and some personal belongings. Unfortunately, losing such a valuable thing has caused me considerable stress.

After realizing that, I left my purse on the bus, I called your customer service number mentioned on the ticket. I received very rude feedback when contacting your customer service department. The representative I spoke with showed disinterest and provided minimal assistance. Despite my several attempts to explain the urgency of the situation, their lack of empathy and failure to offer correct solutions left me frustrated and concerned.

I kindly request that the company take immediate action to investigate this matter thoroughly. Moreover, I suggest implementing additional training for customer service representatives to enhance their ability to handle such situations with sensitivity and efficiency. I believe that a more friendly and proactive approach from your team could significantly improve the overall customer experience.

Thank you for your attention to this matter. I trust that you will take the necessary steps to address the issues raised and prevent similar incidents in the future.

Sincerely,
Gargi Sarkar

Band 8 IELTS Letter

Dear Sir/Madam,

I am writing to inform you about the poor customer service I received after losing my wallet on one of your buses in Mumbai.

Last Sunday, I took the 8am bus from Dadar station to Marine Drive. However, upon arrival, I realized I had misplaced my brown leather wallet containing my ID cards, cash and bank cards. In a panic, I immediately called your customer helpline, hoping to track the wallet down as soon as possible.

The representative I spoke to, however, was completely unhelpful and refused to check the bus or lost property records. She bluntly told me that without a lost property report, nothing could be done. Coming from another city and unfamiliar with local transport systems, I was relying on your staff to assist me in my time of need.

Given that only an hour had passed, a quick inspection of the bus could have easily recovered my wallet. Moreover, providing considerate guidance to passengers, especially tourists, should be a basic service standard.

I request that in the future, representatives be trained to exercise discretion and prioritize actually helping customers over rigid processes. Passengers will continue choosing your services only if feeling supported during minor errors.

Additionally, please let me know if my wallet is located, as it contains important documents. I hope steps will be taken to enhance customer service responsiveness.

Thank you for your consideration.

Yours faithfully,
Rajveer Singh

Check IELTS Writing Samples