Grangers Store - Employment Application Form Reading Answers

Nov 23, 2023

Grangers Store - Employment Application Form Reading Answers is a general reading topic. Grangers Store - Employment Application Form Reading Answers have a total of 7 IELTS questions in total. The specified topic generates 1 question type: answer in one word. Candidates should read the IELTS Reading passage thoroughly in order to recognize synonyms, identify keywords, and answer the questions below. IELTS reading practice papers, which feature topics such as Grangers Store - Employment Application Form Reading Answers. Candidates can use IELTS reading answers to enhance their performance in the reading section.

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Section 1

Read the below passage to answer the questions.

Grangers Store - Employment Application Form Reading Answers

Position: Customer service
Applicant information
Name: Rosa Cabrera
Address: 1/16 Digby Street, Huntsdown, HU2 3DW
Phone: 0730 2145 9835
Age (if under 21): 20
Referral? Central Internet Employment Service
Educational background
High School
School name/address: Coughton High School, East Street, Grandville GR2 5TN
Did you graduate? Yes
Qualification: Year 11 Certificate
College
School name/address: Broughton College of Vocational Education, City Street, Garburgh GA3 7CN
Did you graduate? Not yet
Qualification: Diploma in Retail Service Skills, partly completed
Applicant availability
What days and hours are you available for work? Monday to Wednesday (09:00-18:00)
How many hours per week can you work? 25
If hired, would you have transportation? Yes, I have a car
Please answer these questions

Why are you applying to work here?
luse your store and am always impressed by the quality of service.

What has been your greatest accomplishment?
I won a regional swimming championship while at school.

Why do customers shop at this store?
Because it offers quality products at an affordable price, with high service standards.

What is customer service?
It means using a range of interpersonal skills to provide customers with reliable and truthful information, make them feel valued and offer any after-sales support. A customer complains that the coffee tastes terrible, what would you do? I would ask the customer to explain why, listen, then apologise and ask if the customer would like another cup of coffee, or an alternative beverage.

What would you do if your replacement didn't arrive after your shift finished?
I would check with my supervisor and work late until a replacement could be found.

A co-worker is rude to customers, what would you do?
I would talk to my co-worker and find out if something is troubling her at work or in their home life. If not, I would suggest that they ask about additional training in customer service.

Section 2

Answer and Explanation
Questions 15-20
Use ONE WORD from the text for each answer.

Rosa has ............. finished her customer service qualification.

Answer: PARTLY
Supporting statement: “....Diploma in Retail Service Skills, partly completed......”
Keywords: diploma, skill
Keyword Location: para 1
Explanation: It is given that Rosa had a diploma in retail service. Also it is given that she has partly completed her degree.

Rosa's weekly ................ for work is limited to 3 days and 25 hours.

Answer: AVAILABILITY
Supporting statement: “.....What days and hours are you available for work? Monday to Wednesday (09:00-18:00) How many hours per week can you work? 25.....”
Keywords:available, week
Keyword Location: para 1
Explanation: It is given that Rosa is available only from Monday to Wednesday. It is also given that she can work only for 25 hours in a week.

Her greatest non-work achievement was to win a ........ competition.

Answer: SWIMMING
Supporting statement: “.....I won a regional swimming championship while at school......”
Keywords: swimming,school
Keyword Location: para 1
Explanation: It is given that she won a regional swimming competition when she was studying at school.

Supporting customers and being truthful are examples of Rosa's view of the meaning of customer………….

Answer: SERVICE
Supporting statement: “....It means using a range of interpersonal skills to provide customers with reliable and truthful information, make them feel valued and offer any after-sales support.......”
Keywords: range, support
Keyword Location: para 2
Explanation: It is given that there are a lot of interpersonal skills at play when serving a customer. It is their responsibility to make them feel important.

If a customer complains about the coffee but doesn't want another one, offering an ………. drink is a good option.

Answer: ALTERNATIVE
Supporting statement: “.....I would ask the customer to explain why, listen, then apologise and ask if the customer would like another cup of coffee, or an alternative beverage......”
Keywords: apologize, coffee
Keyword Location: para 2
Explanation: It is given that if a customer is not happy with the coffee then offering him a different beverage would be a good option.

If a co-worker is not being effective Rosa thinks it might be due to something going wrong at ...... or in the workplace.

Answer: HOME
Supporting statement: “....I would talk to my co-worker and find out if something is troubling her at work or in their home life. If not, I would suggest that they ask about additional training in customer service.......”
Keywords: co-worker, service
Keyword Location: para 3
Explanation: It is given that it may happen that something that happened in her co worker's personal life may affect their working life.

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