Letter to the Manager of a Restaurant Complaining about the Dissatisfied Experience IELTS General Writing Task 1

Oct 18, 2022

Letter to the Manager of a Restaurant Complaining about the Dissatisfied Experience IELTS General Writing Task 1 is a letter-writing topic. Candidates are required to address their concern over an inappropriate service offered by a restaurant. It contains three model answers that have three paragraphs namely the introduction, body, and conclusion. The letter must be clear and to the point.

The IELTS General Writing task 1 requires test takers to write a letter on the given situation in about 150 words, the letter could be informal, semi-formal, or formal. IELTS writing score is marked based on band scores. The band scores range from 0 to 9. Candidates may visit IELTS Writing Practice Papers to develop and improve their creative and writing skills for the IELTS General Training Writing section.

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Topic: You and your friends ate a meal at a restaurant to celebrate a special occasion, and you were extremely dissatisfied with the experience.

Write a letter to the restaurant manager. In your letter:

Explain the reason for the celebration.
Give details of your visit to the restaurant.
Say what you would like the restaurant to do.

Band 7 IELTS Letter

The Manager,

I would like to report about ill-treatment at your restaurant yesterday. Writing this letter fills me with deep regrets regarding the service of your restaurant.

I made a booking at your place to cater to a grand opening of one of our brands and provide hospitality to its launching customers. The booking was made prior to two months since the count of invitees was on the higher end and there was a strict requirement of cuisine.

However, upon arrival we got to know that your restaurants didn’t had enough to accommodate all the VIPs. Thus, they were being forced to adjust in separate seats. At the time of booking, we did emphasize the fact it was imperative for our invitees to be connected with each other during the program. But outright unprofessionalism was seen when they stated that they won’t be able to seat us all together.

This is not the end, furthermore, complications and disgust took place when we found the absence of certain food items on the menu. In fact, there were no vegetarian options available leaving almost 10 guests to eat only bread and salad. It is because of all these incidents that we decided not to pay but they threatened to call the police. Out of sheer ethics, we did pay but we would require a full refund of the money we wasted.

Regards,
Tom Hardy

Band 7.5 IELTS Letter

The Manager,

This letter is to express my experience of dining at your restaurant last night. I am very disappointed as your restaurant failed in every aspect of hospitality and I will explain how.

I booked your restaurant for a scheduled meeting with my colleagues including our managing director who flew all the way from another country. The meeting was regarding a crucial project and I pressed on the availability of swift service and continental cuisine. The complications emerged the moment we entered and were not even greeted.

We let that be, but upon entering, we noticed that the whole restaurant was filled. I immediately approached the manager and urged him to arrange seating arrangements since I booked it three weeks back. But all in vain, we had to wait for 40 minutes.

The next complication occurred when we noticed the unavailability of certain food items that we stressed upon while booking the place. Upon questioning, the staff stated that the items are finished. After ordering other items they took more than 30 minutes to deliver us the food and on top of that, it was cold. Since we already paid in advance we couldn’t get a refund. Eventually, we had to shift to another restaurant.

I insist on receiving a refund since I had a terrible experience.

Regards,
Paul Holland

Band 6 IELTS Letter

The Manager,

I am writing this letter to express my dissatisfaction with the lunch experience that I had at your restaurant last night.

The booking for the dinner table was made in advance for two days. However, when I reached the restaurant 30 minutes before my time we were asked to wait as there was no seat available. The second reason is that the food service was extremely slow. The assistant manager who was taking our orders was very casual about his job.

He was taking our orders incorrectly. The worst part is the food that was served to us was not hot, there was no gravy in the curry. We are regular customers of your restaurant and did not expect such poor service. This was an important business meeting with my partners. I had to create a good impression but because of the poor service at your restaurants, we had to end the meeting very quickly. Since I had paid for the food in advance, there was no refund for the bad quality of the food. The assistant manager was not helpful enough. I insisted on getting a refund but it wasn’t available.

Hence I am writing this letter to you so that you can suggest a refund. And bring some change in the staff behaviour, food quality, and time management in your restaurant. I am looking forward to hearing from you soon.

Thanking you,
Praveen

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