Customer Service IELTS Speaking Part 1

Customer service is the bridge between the customer and the company. They can contact or get help through customer service only. For instance, if I want to purchase an online educational course from a portal, I expect the seller to provide me with suggestions and instructions. Especially the ones that emphasize necessary details. So, I may choose the correct course since the seller has sufficient knowledge of that subject. Without good customer service, it would be challenging for me to select the ideal goods or services. Customer service is a crucial component for me because it impacts my commitment to the company and its goods or services. When I spend money on something, I consider the quality of the item as well as the shopping and post-purchase experiences. It is a truth that many businesses have built their reputations by giving excellent services by contacting their clients for further assistance.

Vocabulary:

Assistance: the act of helping, supporting, or aiding someone.
Commitment: being faithful, devoted, or acting with devotion

Customer service is a place that can be improved always. it always has the scope to improve in one or the other departments. By asking customers for thoughts and comments on the goods or services they have received, businesses can enhance their customer service. These businesses will gain a basic understanding of how well their customer service performance is. And where they need to make improvements by obtaining comments and ideas. For instance, a few days ago, I called an e-commerce company's customer service to request help with a refund. The customer service representative requested I share my thoughts about their customer service. Another approach may be to offer a suggestion box. In order to reduce customers' inconvenience and displeasure, it is essential to handle their issues and complaints effectively. Additionally, businesses can train their employees to exhibit correct conduct and courtesy, as these traits are fundamental in the customer service industry.

Vocabulary:

E-commerce: Electronically-based online business transactions.
Calibre: the standard attained by something

I believe there may be a variety of factors at play when it comes to some businesses' employees' poor customer service. First off, they would not be receiving enough money compared to what they should. Second, they perform repetitive, lengthy workdays. For instance, the majority of customer service representatives are required to work at least 10 hours every day, and only for little compensation. Therefore, I think businesses should pay them what they are worth and reduce their working hours. This will offer a vastly improved service. I believe that many times, customer service executives lack the necessary and pertinent abilities to serve clients. This shows that the training was inadequate. For instance, a group of freshmen with little to no prior experience dealing with consumers are unlikely to handle upset clients well.

Vocabulary:

Compensation: the sum of money that an employee receives as a salary or wages from their employer.
Inadequate: not enough; insufficient

Most significantly, businesses should keep their promises and adhere to their verbal commitments. For instance, businesses that claim a one-day setup should make sure that the task is finished in one day. Additionally, if the goods or services don't live up to the mark that was stated, the businesses involved should acknowledge their error. And they should extend an apology, and make amends to the clients.

Vocabulary:

Acknowledge: to accept; to admit
Amends: to make changes

High-end services, like a sumptuous stay in a grand hotel, or pricey products, like a new car, necessitate good treatment from the provider at the end. Because they involve a serious commitment, expenditure, and obligation on the part of the customer. In addition, as healthcare concerns the lives of living beings, the service professionals like doctors and nurses must pay close attention to these services. If healthcare professionals do not provide careful and quality customer experiences, their instances of poor services will spread through word-of-mouth. It could result in them losing their status in the sector and their customers more quickly.

Vocabulary:

Expenditure: spending of the fund
Word-of-mouth: means of an oral communication
Obligation: being legally or morally bound; a duty; a commitment

I think that businesses and consumers are interdependent. A business cannot prosper and flourish without revenues, and customers cannot obtain high-quality goods and services from unreliable businesses. It follows that the best customer service may be expected from market leaders like Apple and Amazon.

Vocabulary:

Interdependent: dependent upon each other

We live in a challenging market and that increases the importance of maintaining a positive brand image. I believe it is necessary to proactively address the complaints and issues of customers. Companies today are taking on social responsibility precisely for this reason.

Vocabulary:

Proactively: taking action immediately rather than just responding

Excellent social skills are, in my opinion, the most essential element for those who provide customer service. These abilities aid them in understanding and paying attention. And also aids them in effectively dealing with even the most challenging clients. They must also preserve other crucial traits like tolerance and attention. This enables them to maintain their composure and pay close attention to even the slightest details. Both of which are necessary to succeed in the service sector.

Vocabulary:

Tolerance: the ability or willingness to tolerate the existence of opinions or behaviour that one dislikes or disagrees with
Composure: the state or feeling of being calm and in control of oneself.

Speaking from my own experiences and not being an expert in business, I believe that the first stage is to establish a strong internal culture. When employees are respected and valued, they are more likely to treat their clients the same way. In order to excel at work and enhance the reputation of their firms, they need to be made fully aware of the plans and objectives of their respective companies. Additionally, consistent training is required to maintain top-notch service.

Vocabulary:

Consistent: acting or done in the same way over time, especially so as to be fair or accurate.