Conversation between an Agent of House Services and Customer - IELTS Listening Sample

IELTS Listening section comprises four sections. There are four recordings based on academic and general contexts. This IELTS listening sample is of Section 1 that includes a conversation between a Salesperson of City House Services and a Customer regarding the house cleaning. IELTS listening practice papers contain numerous types of questions that candidates can practice from. The question types include:

• Table completion
• Choose the correct answer
• Sentence completion

Transcript for IELTS Listening Practice Test 2

Section 1

Good morning. City House Services. How may I help you?

Good morning. I’d like to arrange to have my house cleaned.

Certainly. I just need to ask a few questions. First, could I take your name?

Yes, it’s Barbara Hill.

Thank you. Next, is your house in London?

Yes, it’s in Kingston in Southwest London.

OK, Southwest London and… er, what’s the postcode? SW105.

And what is the square footage and what rooms will we be cleaning?

The whole house is 268 square feet, and there is no need to clean all the rooms. I only want to have my bedrooms cleaned.

OK, how many bedrooms does the house have?

Three bedrooms. Oh no, sorry, we used to have three bedrooms, but we only have two bedrooms now.

Are those single bedrooms or doubles?

Doubles.

Fine, two doubles…

There is one more room which needs cleaning. It was used as a bedroom before, and now we have converted it into an office.

I understand. Three rooms have got to be cleaned, and are all of those rooms upstairs?

Yes. Then, downstairs we have a kitchen-diner, conserva­tory, and lounge. The kitchen-diner is quite large and has the usual equipment – cooker with oven, refriger­ator, cupboards, and worktops. The conservatory has a lot of plants, but there’s no need to take care of them. The lounge has a leather three-piece suite and a large coffee table.

Thank you. And do you keep any pets?

Yeah, I really love keeping them. I’ve got two dogs and three cats.

OK, then if our staff come over to offer the service, please take your pets away. Have you looked at our services packages?

Yes, I have one in front of me.

Excellent.

Any extra services you need – switching bed linen, work­ing in the garden, cleaning the glass in the conservatory, that kind of thing?

Err… no… err… actually, replacing the bed linen… yes… that would be good.

No problem. I’ll just make a note of that. How about cur­tains, mats, and carpets? What would you like us to do with those items?

The curtains… I’ll have to think about that. I think we should have the carpets cleaned really well every quarter. Mats can just be done with the laundry.

Of course. How about clothes? We can have our staff wash and iron them, or we can have them taken to a dry cleaner’s.

Washing and ironing. No, just ironing. That’ll be OK.

OK, fine. I know quite a bit about what you want now. I should let you know that we locate on 12 Amyes Road, that’s A-M-Y-E-S.

And we work from Monday to Sunday except for Tuesday and Wednesday. Could you let me know when is conveni­ent for you?

Next Friday… err… no, that’s no good. My son invites his friends over in the afternoon that day. Perhaps next Thursday or next Saturday. Let me check, OK, next Thursday.

When is it convenient for us to come over and provide the service? Is it OK if we come in the morning? Or we may come in the afternoon? It depends on your schedule.

I’m OK with any time. Just give me a call to let me know you’re coming before you arrive.

Sure, we will.

By the way, how long would it take for the service?

We usually work 1-3 hours for house cleaning, and the work will take three hours at most. And of course, if it takes more than three hours, you should pay extra for it.

Er… fine.

So, let me just do some calculations…

Questions 1-4

Complete the form below.

Write ONE WORD ONLY for each answer.

HOUSE SERVICE INFORMATION

Question 1.

Answer: Southwest

Explanation: There is no exact location provided in the conversation. We can only predict the answer to be a direction or an area in London. So the answer must be a direction that is ‘Southwest’.

Also, check:

Question 2.

Answer: double

Explanation: In the conversation, the customer answer ‘doubles’ on being asked about the type of bedrooms. Hence, ‘doubles’ is the answer.

Question 3.

Answer: office

Explanation: The customer mentions in the conversation about the other room hat is now converted into an office. Also, the article before the blank is ‘an’ so the answer cannot be a bedroom. Thus the correct answer is office.

Question 4.

Answer: lounge

Explanation: in the conversation, the customer talks about 3 rooms. After the conservatory, she talks about the lounge.

Choose the correct letter, A, B, or C.

Questions 5-7

5. Which of these extra services does the customer agree to do?

1. Change the bed linen
2. Do some gardening work
3. Clean the glass

Answer: A

Explanation: On being asked by the agent about any extra service, the customer after thinking responses. She talks about changing the bed lines

6. What does the customer want to be cleaned every three months?

1. Curtains
2. Carpets
3. Mats

Answer: B

Explanation: The customer talks about cleaning the carpets every quarter. Every quarter means every three months. Thus the answer is B.

7. What does the customer want to be done with clothes?

1. Wash and iron the clothes
2. Iron the clothes
3. Clean and dry the clothes

Answer: B

Explanation: First the customer tells the agent that she wants the clothes to be washed and ironed but then she made up her mind and decided to have ‘just ironing’. So B is the answer.

Questions 8-10

Complete the sentences below.

Write ONE WORD AND/OR A NUMBER for each answer.

The agent’s address is 12 8 ____ Road.

Her house will get cleaned next 9 _____.

The maximum time of cleaning service is 10 ____ hours.

Question 8.

Answer: Amyes

Explanation: In the conversation, the agent informs the customer about his location. He mentions that his location is on 12 Amyes Road and then spells it.

Question 9.

Answer: Thursday

Explanation: The agent asks the customer about when she would be needing the service. First, she said Friday and then after checking her schedule she said ‘OK, Thursday’.

Question 10.

Answer: Three/3

Explanation: In the conversation, on being asked the agent informs the customer about the time that the cleaning would take. He mentions that it takes three hours at most. Hence the answer is three hours.