Conversation Between A Woman Making A Hotel Reservation And Helpdesk - IELTS Listening Sample Answer

IELTS Listening section comprises four sections to test the candidate’s listening ability. The candidate needs to properly listen to an audio and then answer 40 IELTS listening questions. This topic - A conversation between a woman making a hotel reservation and helpdesk is IELTS Listening part 1. The candidate needs to answer the following question types:

• Sentence completion
• Short answer questions
• Multiple choice questions

Audio Transcript:

You’ll hear a woman making a hotel reservation over the phone. First, you have some time to look at questions 1 to 4.

You will see that there is an example that has been done for you. On this occasion only, the conversation relating to this will be played first.

Helpdesk: Good afternoon, Grand View Hotel.

Woman: Yes. Hello. I am planning to spend a few days in your city next week, and I'd like to make a reservation.

The man answers the phone: Grand View Hotel. So the word “Grand View” has been written at the top of the form. Now we shall begin. You should answer the questions as you listen because you will not hear the recording, a second time. Listen carefully and answer questions 1 to 4.

Helpdesk: Good afternoon, Grand View Hotel.

Woman: Yes. Hello. I am planning to spend a few days in your city next week, and I'd like to make a reservation.

Helpdesk: Of course. When did you want to stay here?

Woman: Next week. Wednesday night and Thursday night.

Helpdesk: So that's February 13th and 14th.

Woman: Yes. That's right.

Helpdesk: And how many guests will there be?

Woman: Just me. So do you have a room available?

Helpdesk: Yes, we do. I'll just need to take some of your information. May I have your name, please?

Woman: Oh! Right. Yes, it's Roxanne Wilson. W-I-L-S-O-N.

Helpdesk: Thank you Miss Wilson. And may I have your credit card number?

Woman: It's two three three, six one eight, nine eight seven two.

Helpdesk: Nine eight seven two. Got it. Alright Miss Wilson. I have your reservation confirmed. Can I help you with anything else?

Now listen and answer questions 5 to 10.

Woman: Well, yes, I was wondering since I'll have a couple of free hours, Friday morning, before I leave, is there anything interesting to see close to the hotel?

Helpdesk: Do you like museums? The art museum is very close by.

Woman: I love museums but not art. Can't stand it. I've heard your city has a very interesting science museum though.

Helpdesk: Yes, but unfortunately it's closed in the winter. Are you interested in shopping?

Woman: Sure, I love shopping. Are there any good stores nearby?

Helpdesk: Yes. We have a large shopping mall just two bus stops away. You take the bus to Monument Square and it's just half a block from there. Just look for the post office and you'll see the mall entrance next to it.

Woman: Fabulous! What about lunch? I hear your city has good restaurants.

Helpdesk: Yes, there’s a nice restaurant very near. It's just across the street from the park.

Woman: Sounds good. I can have lunch, then walk in the park afterwards. I have one more question. What's the best way to get to the hotel from the airport?

Helpdesk: Subway is the fastest, of course. There are buses, but they're quite slow.

Woman: I'll be arriving quite late, after 10 p.m. I thought I might have to take a taxi.

Helpdesk: The subway runs until midnight.

Woman: Oh! Good. Then I’ll do that. Will there be someone at the hotel front desk, that late?

Helpdesk: Oh, yes the front desk stays open until 2:00.

Section 1

Questions 1-10

Questions 1-4

Complete the form below.

Write NO MORE THAN TWO WORDS AND/OR A NUMBER for each answer.

Example: Grandview Hotel

Reservation Form

Arrival date: 1_______________ 13th.

Number of nights: 2

Number of guests: 2________________

Guest name: Roxanne 3______________

Credit card number 4______________

Question 1:

Answer: February

Explanation: The woman, named Roxanne Wilson was booking the hotel for 13th and 14th February. She would be arriving on the 13th of February.

Also check:

Question 2:

Answer: One

Explanation: When asked by the helpdesk of the hotel about the number of guests for whom the booking will be done, the woman replied that she will only be staying.

Question 3:

Answer: Wilson

Explanation: The helpdesk asked the woman for her name on which she replied that her name is Roxanne Wilson.

Question 4:

Answer: two three three, six one eight, nine eight seven two

Explanation: The helpdesk also asked for the woman’s contact number apart from the name, and that given number is the woman’s contact number.

Questions 5-7

Choose THREE letters, A-G. Write answers next to 5-7 on your answer sheet.

Which THREE places will the caller visit?

1. art museum
2. science museum
3. shopping mall
4. monument
5. post office
6. restaurant
7. park

Question 5:

Answer: C

Explanation: The woman was interested in shopping and therefore was interested in visiting the nearest shopping mall which was two bus stops away from the hotel.

Question 6:

Answer: F

Explanation: She was also interested in food, and therefore, also wanted to visit the restaurant right across the street from the hotel.

Question 7:

Answer: G

Explanation: She decided that after having her lunch she would like to walk in the park before leaving for the airport.

Questions 8-10

Choose the correct letters, A, B or C. Write answers next to 8-10 on your answer sheet.

8. When will the caller arrive at the airport?

1. In the morning
2. In the afternoon
3. At night

Answer: C

Explanation: The caller, or the woman will be arriving at the airport late at night.

9. How will the caller get to the hotel?

1. Subway
2. Bus
3. Taxi

Answer: A

Explanation: The woman will be taking the subway as it runs till midnight for reaching the airport.

10. What time does the hotel front desk close?

1. 10:00
2. 12:00
3. 2:00

Answer: C

Explanation: The hotel front desk stays open till 2.00 at night.