Conversation Between a Student and a Salesman IELTS Listening Answers

Conversation Between a Student and a Salesman IELTS Listening Answers is a conversation based audio. The conversation is based on the student enquiring about insurance with the salesman. The candidate needs to answer the following question types:

• Multiple Choice Questions
• Identifying information
• Sentence completion

In choosing the correct answer type of question, candidates are required to write the correct answer choice from the given four options.

The IELTS Listening section tests a candidate’s listening ability. The candidates are required to listen to an audio and then answer the given IELTS listening questions.

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Topic: Conversation Between a Student and a Salesman 

Section 1 

Audio Transcript:
You hear a conversation between a student and a Salesman.

First you have some time to look at questions 1 to 10.

Now listen carefully and answer questions 1 to 10.

Student: Good morning. Is that Copewell Insurance, I'd like to ask you a few questions about getting insurance.

Salesman: Certainly, what kind of insurance are you looking for?

Student: Well, I'm a student and I need comprehensive cover, you know against theft, damage and legal problems.

Salesman: I see, students are unfortunately attractive targets for thieves. Student accommodation is a particular target because it often contains several highly portable and valuable items such as laptops. We offer cover specially designed for the needs of students covering students in several key areas.

Student: Oh, that sounds like it's exactly what I need. Please tell me more.

Salesman: Well, the first area we cover is room contents. We provide insurance cover for your belongings on a new for old basis including desktop, computers against theft, burst pipes, fire vandalism, storm and flood.

Student: Does that also cover me if I live in University accommodation?

Salesman: Yes, it does. It also covers any shared areas in your accommodation and anything you leave in locked storage on campus at any time.

Student: Is there a limit on claims of this nature?

Salesman: Yes, there is individual items are limited to 2,000 pounds per claim and the following items are limited to 600 pounds per group per claim valuables, musical instruments, and any data storage devices apart from computers such as CDs, DVDs, cassettes and computer games, clothes are limited to a maximum of 250 pounds. However, cover for items above these amounts it available for an additional premium.

Student: I see and how about accidental damage?

Salesman: We cover contents against accidental damage occurring while they're in your rooms and we cover replacement keys and locks up to a hundred and fifty pounds if you lose your keys.

Student: Does this cover items that I leave in my accommodation during holidays?

Salesman: Yes, it does but the limit is lower, up to 3,000 pounds in total and there is only cover for up to 35 days (i.e) if the rooms are unoccupied continuously for 35 days.

Student: I understand. Am I also covered against theft whilst travelling?

Salesman: Yes, you are. I should also point out that your mobile phone is fully covered and the insurance covers any airtime abuse by the thief up 150 pounds.

Student: Great. What about legal and health problems?

Salesman: Your legal expenses are covered up to 50,000 pounds for defending claims against you, for claiming against other people for damage or injury they cause you and tenancy disputes the law. The last one is particularly useful for students course fees you have paid or are liable to pay in the Academic Year up to 5,000 pounds in total are also covered. If as a result of your illness, death or accident, you have to leave your course early or if a parent on whom you rely for financial support suffers illness or redundancy.

Student: That sounds very comprehensive indeed. Does the special introductory rate still apply? It says here that it's valid until the end of June.

Salesman: Yes, it's still valid. There have been no changes in the terms of the offer. Can I just mention that the following extra cover is automatically included free of charge in all our policies. Our 24-hour helpline providing advice and counseling on health drugs, debt, housing, legal and welfare matters cover for your personal legal liability of up to a million pounds - loss or damage to property or on loan to you up to 500 pounds, loss or damage to your landlord's property up to 5,000 pounds, credit card theft up to 500 pounds, injury and damage to possessions by mugging or assault up to 5,000 pounds and accidental death of a parent or guardian - 5,000 pounds.

Student: That's exactly what I'm looking for - A fully comprehensive package. I'll come to your office this afternoon. Should I come to see you personally?

Salesman: Or you can ask for me. My Name is Stevens.

Student: Right. My name is Shipton. Annie Shipton.

Salesman: Okay, I'll see you this afternoon. We normally close the office at 5:00, but I'll be here until 6:00 today.

Student: Thank you. I should make it before then. Goodbye.

Salesman: Goodbye.

Questions and Answers with Explanations:

Section 1:

Questions 1-10

Questions 1-2:

Choose the correct answer A, B, C or D. Write answers next to 1-2 on your answer sheet.

(Guide: Candidates need to listen to the audio, and answer the questions 1 - 2 by selecting the correct answer choices)

Question 1: Thieves often target students’ homes because students

1. are often in classes.
2. often has high-value, portable items.
3. are wealthier than other young people.
4. don’t usually lock campus accommodation.

Answer: B
Explanation: The conversation between the student and the salesman states that the main target of the thieves is students’ homes. This is because the students tend to keep valuable goods like laptops in their accommodations which are of high value in the market. Therefore, the selected answer is option ‘B’.

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Question 2: If personal items are lost, destroyed or damaged, the insurance company will usually

1. allow the student to buy a similar replacement item at the current cost
2. give the student the sum of money the item originally cost.
3. give the student a fixed amount.
4. get the money from the thief.

Answer: B
Explanation: The conversation provides information that the insurance will offer the student the sum of money the item originally costs or the ‘new for old basis’. This includes theft of desktops, laptops, floods, burst pipes, fire vandalism, and more. Therefore, the selected answer option ‘B’ is correct.

Questions 3-6:
Choose answers from A-E and write them next to 3-6 on your answer sheet.
Decide whether the following are insured for up to.

(Guide: Candidates need to find references from the passage and answer questions 3 to 6 by selecting the correct answer choices from A to E)

1. £150
2. £250
3. £600
4. £2000
5. £3000

Question 3: a computer

Answer: D - £2000
Explanation: According to the conversation, the salesman stated that computers and few other valuables are insured up to 2000 pounds. The individual items are limited to 2000 pounds per claim. Therefore, the selected answer option ‘C’ is right.

Question 4: two musical instruments

Answer: B - £600
Explanation: The salesman provides information about the individual claims and that the amount is limited to 2000 pounds per claim. In this, it has been stated that musical instruments are limited to a maximum amount of 600 pounds.

Question 5: ten computer games

Answer: B - £250
Explanation: The conversation states that computer games, CDs, DVDs, cassettes, and similar items amount to a maximum of £250. The answer selected is option B which is right.

Question 6: three suits

Answer: E - £3000
Explanation: The salesman gives out information that the student’s accommodation will be insured in case they are away. The insurance will cover up to 35 days of unoccupied rooms. The limit is lower and the amount is £3000.

Questions 7-10:
Complete the following sentences using NO MORE THAN THREE WORDS for each answer.

7. Academic ________________ are insured up to £5000.
8. The ___________________ is valid until the end of June.
9. The insurance company has a 24 _________________________.
10. The insurance company’s office is usually open until ______________________.

(Guide: Candidates need to fill the blanks by selecting not more than three words from the passage )

Question 7:

Answer: course fees
Explanation: The end of the conversation talks about legal claims that the student will receive, and the amount is up to 50, 000 pounds. If the student suffers from an illness, or if the parent on whom the student relies for financial assistance suffers from illness or death, then the student will be insured up to £5000 of their course fees.

Question 8:

Answer: special introductory rate
Explanation: The student questions at the end of the conversation if the special introductory rate is valid till the end of June, on whose reply the salesman answered positively.

Question 9:

Answer: hour helpline
Explanation: The salesman mentioned to the student that the insurance company has a 24-hour helpline service that offers counseling services about health drugs, houses, debts, and more.

Question 10:

Answer: 5
Explanation: The salesman said that the insurance company generally closes at 5:00 but he will be present there till 6:00 that day.