Conversation Between a Customer and a Clerk about Furniture - IELTS Listening Sample Answer

The IELTS Listening section consists of four sections with two conversations and two monologues. There are a total of forty questions in IELTS Listening. This sample is section One of IELTS Listening which is a conversation between a customer and a clerk about furniture information. There are similar topics found in IELTS Listening practice papers. This section contains the following question type:

• Complete the table
• Complete the notes

Audio Transcript:

Clerk 1: Thank you for calling Your Best furniture Information Line. In order to deal with all calls effectively, we offer you a number of options. Please listen carefully and press your required number. If you want to know about our latest prices, please press 1. If you want to hear about our new special offers, please press 2. If you want to make a complaint, please press 3.

Clerk 2: Good afternoon. What can I do for you?

Customer: Good afternoon. I’d like to know some furniture prices.

Clerk 2: Fine. What about furniture would you like to know?

Customer: First of all, I’d like to know about beds. I’d like to buy a new bed.

Clerk 2: Yes. And what kind of bed do you want?

Customer: Do you have a king-size one?

Clerk 2: Of course. What colour do you like?

Customer: I prefer white.

Clerk 2: Let me check. Yes, we have a new one from France that came in last week.

Customer: How much is it?

Clerk 2: It is 189 pounds.

Customer: Do you have any discount at the moment?

Clerk 2: If your total cost is over 800 pounds you will get a 15% discount.

Customer: Great.

Clerk 2: Do you want this bed?

Customer: Yes. And I need a light.

Clerk 2: Where will you fix it in your house?

Customer: My bedroom.

Clerk 2: On the ceiling?

Customer: Yes. Oh, I hope it’s white too.

Clerk 2: We have a set of white furniture. How about the light?

Customer: How much is it?

Clerk 2: It is very cheap, only 69 pounds if you take the bed.

Customer: OK. I will take them both.

Clerk 2: Fine. And anything else?

Customer: I want to buy a new dinner table for my dining room.

Clerk 2: What’s your requirement?

Customer: Do you have a round one?

Clerk 2: Yes.

Customer: And with four chairs, not, six that’s better.

Clerk 2: Right. Round with chairs.

Customer: What’s the price of it?

Clerk 2: The domestic one is 229 pounds, but the imported one is 369 pounds.

Customer: The same style?

Clerk 2: Yes.

Customer: I will take the first one.

Clerk 2: OK.

Customer: The last thing I need is a wardrobe.

Clerk 2: Wardrobe? Oh, we have some new styles.

Customer: Really? I prefer a European design.

Clerk 2: You are so lucky. We've got a new one yesterday that just came from Italy.

Customer: Great. How much is it?

Clerk 2: It is 399 pounds.

Customer: A little expensive.

Clerk 2: Yeah, but it is white.

Customer: Really? That’s fine. I will take it.

Clerk 2: A good choice. Are you our member?

Customer: Yes.

Clerk 2: OK, can you tell me your details?

Clerk 2: Let me take down your details first.

Customer: OK.

Clerk 2: What’s your full name?

Customer: Daniel Kahn.

Clerk 2: Could you spell the last name?

Customer: K-A-H-N.

Clerk 2: Right. And your address?

Customer: Hill House, 16 Dave Lane.

Clerk 2: Could you spell the street name?

Customer: D-A-V-E.

Clerk 2: Fine. And your contact number?

Customer: 44 78 01 35.

Clerk 2: Well, what time do you want your furniture to arrive?

Customer: How about next week?

Clerk 2: OK. Morning or the afternoon?

Customer: Afternoon.

Clerk 2: How about 1 p.m to 2 p.m on Saturday?

Customer: Sunday is better.

Clerk 2: OK. On Sunday.

Customer: Fine. How much is it all together after the discount?

Clerk 2: Let me see. The total price is 896 pounds, after discount is… 760 pounds okay.

Customer: OK. May I pay by credit card?

Clerk 2: Of course you can.

Customer: Oh, does this price include delivery fee?

Clerk 2: Because you are our member and live not far from us, the fee is free.

Customer: That’s so great.

Clerk 2: We have a truck to deliver all your orders to your house next Sunday. Can you take down your reference number?

Customer: Yes. Please tell me.

Clerk 2: f g 0418.

Customer: Great. Thank you very much.

Clerk 2: You are welcome. Good bye.

Customer: Good bye.

Questions 1-5

Complete the table below.

Write NO MORE THAN TWO WORDS AND/OR A NUMBER for each answer.

Question 1.

Answer: King

Explanation: The clerk asks the customer about the kind of bed he is looking for, to which the customer responded King. The answer is ‘king’.

Also, check:

Question 2.

Answer: Light

Explanation: The customer said that he needs a light. From the following information from the above sentences, we can clearly see that it is white color and the price is 69 pounds which match with the information in the question. Therefore the answer is ‘light’.

Question 3.

Answer: 4 chairs/four chairs

Explanation: The customer asks the clerk about the dinner table. The customer stated that “four chairs, not six, that’s better.” Hence the answer should be 4 chairs/four chairs.

Question 4.

Answer: 229/229 pounds/229 GBP

Explanation: The clerk provided 2 different prices - 229 pounds and 369 pounds. The customer confirmed to take the first one. So the price is £229 as it is mentioned first.

Question 5.

Answer: European design

Explanation: As mentioned by the customer “I prefer a European design.” Therefore we can conclude that European design is the missing information in the question.

Questions 6-10

Complete the notes below.

Write NO MORE THAN TWO WORDS AND/OR A NUMBER for each answer.

Customer’s Details

Question 6.

Answer: Dave Lane

Explanation: The clerk asks the address of the customer and the customer answers “‘Hill House, 16 Dave Lane.” Therefore the answer is ‘Dave Lane’.

Question 7.

Answer: Sunday

Explanation: The clerk asked about delivery on Saturday, and the customer answered that “Sunday is better” so the answer should be ‘Sunday’.

Question 8.

Answer: Credit Card

Explanation: The customer questions “May I pay by credit card?” and the clerk answers “Of course you can” confirming that credit card payment is accepted. Therefore the answer must be ‘Credit Card’.

Question 9.

Answer: Truck

Explanation: The clerk mentioned that “We have a truck to deliver all your orders to your house” so the delivery transport will be ‘truck’.

Question 10.

Answer: FG0418

Explanation: The clerk asks the customer to take down the reference number and this reference number is fg0418. So the answer is ‘fg0418’.