Consumer Advice Reading Answers

Jan 16, 2023

Consumer Advice Reading Answers contains sample answers about what to do if something you ordered hasn’t arrived. Consumer Advice Reading Answers has 6 different questions. IELTS Consumer Advice Reading Answers contain true, false or not given types of questions. Candidates are required to read the IELTS Reading passage and answer whether the given statements are true, false or not given in the passage based on their understanding. Candidates can gain proficiency on diverse topics by undertaking IELTS Reading practice papers.

Check: Get 10 Free IELTS Sample Papers
Check: Register for IELTS Coaching - Join for Free Trial Class Now

Section 1

Read the Passage to Answer the Following Questions

Consumer Advice Reading Answers

If something you’ve ordered hasn’t arrived, you should contact the seller to find out where it is. It’s their legal responsibility to make sure the item is delivered to you. They should chase the delivery company and let you know what’s happened to your item. If your item wasn’t delivered to the location you agreed (e.g. if it was left with your neighbour without your consent), it’s the seller’s legal responsibility to sort out the issue.

If the item doesn’t turn up, you’re legally entitled to a replacement or refund. You can ask for your money back if you don’t receive the item within 30 days of buying it. If the seller refuses, you should put your complaint in writing. If that doesn’t work, you could contact their trade association – look on their website for this information, or contact them to ask.

You might also be able to get your money back through your bank or payment provider – this depends on how you paid.

If you paid by debit card, contact your bank and say you want to use the ‘chargeback’ scheme. If the bank agrees, they can ask the seller’s bank to refund the money to your account. Many bank staff don’t know about the scheme, so you might need to speak to a supervisor or manager. You should do this within 120 days of when you paid.
If you paid by credit card and the item cost less than £100, you should contact your credit card company and say you want to use the ‘chargeback’ scheme. There’s no time limit for when you need to do this. If the item cost more than £100 but less than £30,000, contact your credit card company and say that you want to make a ‘section 75’claim.
If you paid using PayPal, use PayPal’s online resolution centre to report your dispute. You must do this within 180 days of paying.

Section 2

Solution and Explanation

Questions 1-6

Do the following statements agree with the information given in the text?
In boxes 1-6 on your answer sheet, write

TRUE if the statement agrees with the information
FALSE if the statement contradicts the information
NOT GIVEN if there is no information on this

You will receive a card telling you if an item has been left with a neighbour.

Answer: Not Given
Explanation: Relevant information regarding the statement is not given in the passage

It may be quicker to get a refund than a replacement for a non-delivered item.

Answer: Not Given
Explanation: Relevant information regarding the statement is not given in the passage

You are entitled to a refund if the item fails to arrive by a certain time.

Answer: True
Supporting Sentence: If the item doesn’t turn up, you’re legally entitled to a replacement or refund.
Keyword : item, turn up, legally, replacement, refund
Keyword Location: paragraph 2, line 1
Explanation: According to paragraph 2, you have a legal right to a replacement or refund if the item doesn't turn up. This indicates that we may request a refund or replacement if our order is not delivered. Hence, the statement is true.

There is a time limit when using the ‘chargeback’ scheme for a debit card payment.

Answer: True
Supporting Sentence: If you paid by debit card, contact your bank and say you want to use the ‘chargeback’ scheme
Keyword : debit card, bank, chargeback
Keyword Location: bullet point 1
Explanation: As per passage, if you paid with a debit card, get in touch with your bank and let them know you wish to use the "chargeback" system. The bank may request that the seller's bank reimburse the money to your account if they concur. Thus, the above statement is true.

You can use the ‘chargeback’ scheme for a credit card payment of more than £100.

Answer: False
Supporting Sentence: the item cost less than £100, you should contact your credit card company and say you want to use the ‘chargeback’ scheme
Keyword : less than, credit card, chargeback
Keyword Location: bullet point 2
Explanation: As per the text, you should get in touch with your credit card company and let them know you want to use the "chargeback" system. It will only be applicable if the item costs less than £100. Make a "section 75" claim by contacting your credit card company if the item cost more than £100 but less than £30,000. Hence, the statement is false.