Citywide Power Company Reading Answers

Feb 16, 2023

Citywide Power Company Reading Answers has 9 questions that are to be answered in 20 minutes. IELTS topic- Citywide Power Company Reading Answers deals with a company for paying electric bills. Citywide Power Company IELTS reading question type has one kind of question. That is identifying whether a statement can correspond to the passage. Candidates need to skim through the passage for the best answer. Citywide Power Company Reading Answers help students to prepare for IELTS exams.They can also refer to IELTS Reading practice papers.

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Section 1

Read the Passage to Answer the Following Questions

Citywide Power Company Reading Answers

WELCOME

We are pleased to welcome you to Citywide.

We aim to make our customers' lives as simple as possible by offering a range of payment options and special discounts.

If you need to call us for any reason, Freephone Customer Service on 1900 12 55 12.

PAYMENT OPTIONS

Choose the option that suits your preference and rest assured that we offer everyone a 15% discount if the entire bill is paid before the due date.

Direct Debit

Set up a direct debit and your energy bill will be paid automatically each month (as long as you have sufficient funds in your chosen bank account). You qualify for a further 2% Prompt Pay Discount if you choose this method.

Internet Banking

Add Citywide Power to your bill payment options; receive your bill online; transfer the full amount owing before the due date and get a 2% Prompt Pay Discount. What could be easier?

Automatic Payment

If you want to pay your bills in smaller installments at regular intervals, say weekly or fortnightly, then set up an automatic payment with your bank. This option is more suitable for customers with regular energy usage, although you can change the amount and the interval at any time.

Telephone Transfer

Fast and easy bill payment at your fingertips. Make Citywide Power one of your telephone transfer options at the bank and you can just pick up the phone and pay straight from your bank account when you receive your energy bill. The 2% Prompt Pay Discount applies if accounts are paid in full on time.

Credit Card

Register your credit card details with us, and we'll automatically debit your monthly bill from your credit card. To set up this form of payment, you'll need to phone us with your credit card details, account number, and ICP number. We accept most credit cards-all the major ones anyway.

Cheque

Yes, we know there are still customers who prefer to pay by cheque. If this is the case, simply write the cheque-being sure to note your account number on the back-and mail it in your pre-paid, reusable envelope in which you received your bill.

In-Person

Got time to pay in person? Then pop into any branch of Citywide with your bill and the means to pay it.

Section 2

Solutions and Explanations

Questions 1-9

Do the following statements agree with the information given in the text? In boxes 1-9 on your answer sheet, write

TRUE if the statement agrees with the information
FALSE if the statement contradicts the information
NOT GIVEN if there is no information on this

Calls you make to Citywide Customer Service are not billed to you by the phone company.

Answer: True
Explanation: According to the sixth paragraph, you can designate Citywide Power as one of your bank's telephone transfer options. If this is done, then whenever you receive your energy, all you have to do is pick up the phone and pay directly from your bank account. These lines indicate that phone companies do not charge individuals who call citywide customer service. As a result, the statement and the data are consistent, so the answer is True.

Every Citywide customer receives a 15% discount.

Answer: False
Supporting Sentence: we offer everyone a 15% discount if the entire bill is paid before the due date.
Keywords: we offer, 15% discount, if the entire bill, paid before
Keyword Location: Paragraph 2, lines 2-3
Explanation: The second paragraph states that you can select the option that best suits your preferences. You can also rest knowing that everyone will receive a 15% discount if the entire bill is paid before the due date. These lines indicate that individuals will only be eligible for a 15% discount if their entire bill is paid in full before the due date. The answer is False because the statement has wrong information.

If you do not have enough money in your bank account when the direct debit is due, a penalty of 2% is added to your bill.

Answer: False
Supporting Sentence: You qualify for a further 2% Prompt Pay Discount if you choose this method.
Keywords: You qualify, 2% Prompt Pay Discount, choose this method
Keyword Location: Paragraph 3, lines 2-3
Explanation: The third paragraph states that your monthly energy bill can be paid automatically if you set up a direct debit. This is applicable as long as you have enough funds in your chosen bank account. If you use this strategy, you are eligible for an additional 2% prompt pay discount. This implies that if direct debit is set up, the person will be eligible for an additional 2% prompt payment when the energy bill is paid automatically each month. The answer is False because the statement has wrong information.

With Internet banking, the bank does not automatically transfer the funds.

Answer: False
Supporting Sentence: Add Citywide Power to your bill payment options; receive your bill online
Keywords: Add Citywide Power, bill payment options
Keyword Location: Paragraph 4, lines 1-2
Explanation: According to the fourth paragraph, you can transfer the entire amount owing before the due date and receive a 2% Prompt Pay Discount. This can be done in addition to receiving your bill online and adding Citywide Power to your list of bill payment options. These lines indicate that if citywide power is added to the bill payment, the bill will be received online and the full amount will be transferred prior to the due date. It is obvious that the bank uses internet banking to transfer the funds automatically. The answer is False because the statement has wrong information.

Automatic payment suits people on low incomes.

Answer: Not Given
Explanation: This statement has information that was never mentioned in the passage.

You should pay your bill straight away if you are using a telephone transfer.

Answer: False
Supporting Sentence: you can just pick up the phone and pay straight from your bank account
Keywords: pick up the phone, pay straight, bank account
Keyword Location: Paragraph 6, lines 1-3
Explanation: According to the sixth paragraph, quick and simple bill payment will be at your fingertips. When the energy bill arrives, the person can easily pay from the bank account if citywide power becomes their telephone transfer option. The answer is False because the statement has wrong information.

Citywide does not accept all credit cards.

Answer: True
Supporting Sentence: We accept most credit cards-all the major ones anyway.
Keywords: We accept, most credit cards
Keyword Location: Paragraph 7, last line.
Explanation: The seventh paragraph clearly states that Citywide accepts major credit cards. This means that it does not accept all credit cards. As a result, the statement and the data are consistent, so the answer is True.

There are no postage costs associated with sending a cheque to Citywide in the mail.

Answer: True
Explanation: We can infer from the eighth paragraph that some customers still prefer to pay by check. For these customers, it is sufficient to write their account number on the back of the check and mail it in the pre-paid, reusable envelope included with the bill. Therefore, it is clear that mailing a check to the citywide company does not incur any postage costs. Therefore, the answer is True.