Citi Bank Customer Service Log IELTS Listening Sample Answer

Feb 18, 2022

IELTS Listening is a part of the IELTS exam which includes other sections of Reading, Writing and Speaking. IELTS Listening tests the skills of the students in terms of listening by playing an audio clip or recording which students need to hear and answer the given questions. The following IELTS Listening topic Citi Bank Customer Service Log is a conversation between the customer service provider and the customer. The questions need to answer in either one word or a number

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Topic: City Bank Customer Service Log

Audio:

Section 1

Answer 1: Marshall
Explanation: The conversation here takes place between the customer service provider Junet and the customer. The customer wants to know about renewing the term deposits for which Junet asks his name to which he replies David Marshall.

Answer 2: 180 Days
Explanation: The conversation between Junet and David here is about Junet discussing the current customer details for a term deposit which has been for a duration of 180 days for an amount of $18,000.

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Answer 3: 3.85 (%)
Explanation: the conversation between Junet and David continues with David enquiring about 1 and 2-year deposit terms. Junet provides the details stating about a 2-year deposit term having a return interest rate at a special offer of 3.85%.

Answer 4: Monthly Interest
Explanation: in this conversation, David enquires about the Monthly Term Deposits with Janet about which he had heard from a friend and Janet replies for having a minimum deposit of $20,000 which David needs to make for a monthly term deposit.

Question

Answer 5: Maximum
Explanation: Junet discussed Personal Investment Entity (PIE) as an investment option stating that earnings of David are higher than what is needed for term deposits for which the maximum tax rate is at 28%.

Answer 6: Income bracket
Explanation: Junet explains in the conversation about the investment returns changing depending on the tax returns paid by David which he understands and implies for his income bracket.

Answer 7: 120,000/12,000
Explanation: While David states in the conversation regarding his tax rate being 33% to which Junet states having better interest rate for PIE investment for ones having earning between $70,000 and $1 and $120,000 for which the interest rate would be as high as 3.92%

Answer 8: no fees
Explanation: David asks Junet about minimum investment and hidden charges to which Junet states that the minimum investment is $10,000 and no fees extra are required for PIE.

Answer 9: quarterly
Explanation: asking about the options for interest payments, Junet replies to David having flexible options of monthly, quarterly and annual payment options.

Answer 10: (by) phone
Explanation: the conversation moves forward with David stating he needs to decide upon the investment options and Junet informs her about the application process which could be made online, by phone or in person.

*The article might have information for the previous academic years, please refer the official website of the exam.