Chart And Table Shows Customer Satisfaction Levels in The Us With Airlines and Aspects of Air Travel IELTS Writing Task 1

Jan 30, 2023

Chart And Table Shows Customer Satisfaction Levels in The Us With Airlines and Aspects of Air Travel IELTS Writing Task 1 portrays the satisfaction level of individuals in the US availing airlines as a means of transport. This IELTS section is mainly based on the various types of flowcharts, pie charts, diagrams and graphs. The candidates in order to attempt this section should mandatorily understand the image and then should put forward their answer. In IELTS Writing Task 1 topic named Chart And Table Shows Customer Satisfaction Levels in The Us With Airlines and Aspects of Air Travel IELTS Writing Task 1, three model answers with different perspectives have been mentioned. This IELTS writing topic; Chart And Table Shows Customer Satisfaction Levels in The Us With Airlines and Aspects of Air Travel IELTS Writing Task 1 comprises a critical evaluation.

Candidates must write a total of 150 words in the IELTS writing task 1. IELTS Academic Writing Task 1 requires candidates to produce a summary within the allotted time of 20 minutes. Based on the band scores, IELTS writing score is evaluated. The band scores basically range in between 0 and 9. The candidates for their purpose of practicing similar kinds of topics as Two Pie Charts showing the Percentages of Energy IELTS Writing Task 1, can undertake IELTS writing practice papers as their concern which will help them to flourish their writing abilities.

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Topic: The chart and table below show customer satisfaction levels in the US with airlines and aspects of air travel in 1999, 2000 and 2007.

Band 6 IELTS Answer

The above mentioned data has been portrayed in two different aspects; first in terms of bar chart and second in terms of table. The bar chart portrays the proportion of consumer satisfaction with respect to an airline company and their services. However, the table on the other hand illustrates the level of customer satisfaction with respect to features offered by airlines in the US. The data that has been summarised in both the aspects are from the year; 1999, 2000, and 2007.

It is evident from the above mentioned data that the airline companies have improved and adapted means to improve travel experience of customers. This development has been adapted over a defined period of time. However, the traveler satisfaction has been portrayed mostly in terms of the services that the customers were able to avail during their journey.

The data as mentioned above portrays that 65% of total customers were satisfied with the services offered by the airline company. This gradually increased by 4%. It is contrasting to be noted that the situation as portrayed above was completely reversed in terms of dissatisfaction levels. The satisfaction level with the courtesy of flight attendants and schedules increased by 4% in 2007, with 88% and 75% of customers respectively being satisfied. There was also a significant increase in satisfaction with the price of tickets, going from 45% in 1999 to 65% in 2007. However, there was no significant change in the satisfaction level with the courtesy of check-in/gate attendants or the comfort of seats. Further, with 47% of customers feeling satisfied with the latter. On the other hand, the satisfaction level with the punctuality of flights decreased continuously. Thus, going from 32% in 1999 to 29% in 2000, and then decreasing further by 5% in 2007.

Band 8 IELTS Answer

The bar chart and table provided reveal information about consumer satisfaction with an airline company in the US over a period of time. The data shows that the company has made improvements to its services, resulting in an overall increase in customer satisfaction.

Starting with the overall satisfaction level, 65% of customers were satisfied with the company's services in 1999. This increased by 4% in the following year and reached 72% in 2007. On the other hand, the level of dissatisfaction decreased continuously over the same period, dropping from 32% in 1999 to 29% in 2000 and further to 27% in 2007.

The table also shows that the satisfaction level with specific features offered by the company has also increased. For example, the number of customers who were satisfied with the courtesy of flight attendants. And schedules were 88% and 75%, respectively, which increased by 4% in 2007. Additionally, there was a significant increase in the satisfaction level with the price of tickets, which comprised 45% in 1999, 59% in 2000, and 65% in 2007.

Furthermore, the level of satisfaction with the courtesy of check-in/gate attendants remained relatively stable during the given period of time. It shows that 47% of customers were feeling satisfied with the comforts of seats.

Overall, the data suggests that the airline company has made improvements to its services, resulting in an increase in customer satisfaction. The company has particularly excelled in the areas of flight

attendant and schedule courtesy and the price of tickets, which have seen a significant increase in satisfaction levels. However, there is still room for improvement in other areas such as check-in/gate attendants and seat comforts.

Band 7.5 IELTS Answer

The bar chart and table show the changes in satisfaction levels of airline passengers regarding various components over the years 1999, 2000, and 2007. The overall satisfaction level of passengers increased from 65% in 1999 to 72% in 2007. The most significant increase occurred between 1999 and 2000, going from 65% to 69%. In terms of specific aspects of air travel, there was a notable rise in the percentage of travelers. They were satisfied with the courtesy of flight attendants. It has been increasing from 88% to 92%, and the satisfaction level of ticket pricing also saw a significant increase, rising from 45% to 65%. There was also a similar increase in the percentage of travelers who were satisfied with the schedules of flights, rising from 75% to 79%.

In 2007, a new aspect of air travel, seat comfort, was also surveyed, and 42% of passengers reported being satisfied with this aspect. However, in terms of the services of check-in gate staff, satisfaction levels were lower in 2007 compared to 2000, going from 89% to 88%. Overall, the data suggests a general trend of increasing satisfaction levels among airline passengers, with the exception of the check-in gate staff services.

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