An Interview Conversation Between a Banker and a Customer - IELTS Listening Sample Answer

Nov 2, 2021

The IELTS Listening section comprises two conversations and two monologues. Candidates need to answer 40 IELTS listening questions. This topic - An interview conversation between a banker and a customer is IELTS Listening section One. Candidates need to answer the following question types:

Complete the notes

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Audio Transcript

CUSTOMER: Hi. Can I open a bank account, please?

BANKER: Sure. Come on in. Make yourself at home. I’ll just get some details for you. It won’t take long.

CUSTOMER: OK. Right.

BANKER: What kind of account do you want?

CUSTOMER: A deposit account.

BANKER: OK. I’ve got the application form here then. Have a look at this leaflet. We have several types.

CUSTOMER: I’ve decided on the one called “Classic.”

BANKER: Good, that’s fine. Can I have your full name, please?

CUSTOMER: Yes, it’s Jonathan Fox. That’s J-O-N-A-T-H-A-N.

BANKER: Oh, right. Thank you. And what’s your date of birth, please?

CUSTOMER: The twenty-first of January, 1970.

BANKER: Right. Do you have another bank account in the UK?

CUSTOMER: No, not yet. This is the first one.

BANKER: OK, fine. And what is your address in the UK, sir?

CUSTOMER: 10, Island House, South Quay.

BANKER: That’s East London, isn’t it?

CUSTOMER: Yes.

BANKER: Near Canary Wharf, right?

CUSTOMER: Yes. That’s right.

BANKER: How long have you been at your current address?

CUSTOMER: Ah, just around one month actually.

BANKER: OK, that’s fine. Can I ask for a previous address?

CUSTOMER: Sure. It’s Flat 3 Canada House, Queen Street.

BANKER: Is that all?

CUSTOMER: Yes.

BANKER: That’s Edinburgh, isn’t it?

CUSTOMER: Yes.

BANKER: Edinburgh. OK. Thank you. Do you have a daytime telephone or mobile phone number?

CUSTOMER: Yes, I think the number at my office is 0207 235 6735. Would you like my home phone number, too?

BANKER: Yes, please.

CUSTOMER: It’s 0204 675 1222.

BANKER: Lovely. Right. What do you do for a living in the UK, sir?

CUSTOMER: I am working at an English Language school in central London as a tutor. It’s my main job.

BANKER: OK. Now we usually ask for a piece of information for checking your identity, for security reasons if you phone us.

CUSTOMER: Sure.

BANKER: What name is your mother’s first name? Because it’s less likely to be known.

CUSTOMER: OK. It’s Monica.

BANKER: Thank you.

CUSTOMER: Yes, M-O-N-l-C-A. It’s Russian.

BANKER: OK, good. And how much would you like to open your account with?

CUSTOMER: I’ve only brought £1,000.

BANKER: OK, fine. How often would you like to receive bank statements?

CUSTOMER: I won’t be needing bank statements. What about an online banking service?

BANKER: OK. Just a moment, please. Can I check in the box on the screen?

CUSTOMER: Sure. I was also wondering about a mortgage service.

BANKER: Sure. Can you just wait a moment? I’ll introduce you to a mortgage marketing manager.

CUSTOMER: Thank you.

Questions 1-10.

Complete the notes below. Write NO MORE THAN THREE WORDS AND/OR A NUMBER for each answer.

Example	Answer
BANK ACCOUNT OPENING FORM
Type of account:	(A) deposit account
Name of account decided on:	1_______________
Customer’s name:	2_______________ Fox
Date of birth	3_______________, 1970
Current address:	10, 4_______________, South Quay
Duration of time living there:	about 5_______________
Address (before):	Flat 3 Canada House, 6_______________, Edinburgh
Office number:	02072356735
Home number:	7_______________
Occupation:	8_______________
Identity (security):	Name of his 9_______________: Monica
The account opening sum:	£ 10__________________

Question 1.

Answer: Classic

Explanation: The banker asks the customer to select the type of account. The customer replied that ‘I’ve decided on the one called “Classic.” Therefore the answer must be classic.

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Question 2.

Answer: Jonathan

Explanation: The customer tells his full name to the banker for further processing. He said ‘it’s Jonathan Fox. That’s J-O-N-A-T-H-A-N’. So the answer is Jonathan.

Question 3.

Answer: 21st of January/21st January

Explanation: Jonathan Fox was born on ‘21st January 1970’. Therefore, the answer must be “21st of January/21st January”.

Question 4.

Answer: Island House

Explanation: At present Jonathan is living at 10, Island House, South Quay. As “10” and “South Quay” are already mentioned in the statement, “Island House” should be filled in the blank. Therefore, the answer should be “Island House”.

Question 5.

Answer: one month

Explanation: The banker wants to know how long Jonathan has been living at his current address. Jonathan answered ‘for around one month’. Hence, the answer is “one month”.

Question 6.

Answer: Queen Street

Explanation: The banker asks for the previous address of the customer. The customer responded ‘It’s Flat 3 Canada House, Queen Street.’ Only Queen street is the missing information in the question so this must be the answer.

Question 7.

Answer: 0204 675 1222

Explanation: The banker needs Jonathan’s home phone number to fill in the form. His home number is 0204 675 1222. Therefore, the answer is “02046751222”.

Question 8.

Answer: (a) tutor

Explanation: The customer tells the banker about his occupation. He stated ‘I am working at an English Language school in central London as a tutor. It’s my main job’. So the answer will be a tutor.

Question 9.

Answer: mother

Explanation: For identity security information the banker asks for the customer’s mother’s name. Hene we need to fill ‘mother’ in the blank.

Question 10.

Answer: 1,000

Explanation: The banker asks Jonathan to choose the account opening amount. As he’s only brought £1,000, he turns it all to the opening amount. Therefore, the answer is “1000”.

*The article might have information for the previous academic years, please refer the official website of the exam.