A Time You Made a Complaint and Got Good Results Cue Card

To whom you made the complaint?

Talking about one of my experiences of complaining, I bought a new black dress and heels. It was an off-shoulder dress and was fabulous. I wore that dress on my friend's birthday, and as I tried to zip it, the zip broke. I was not expecting such low quality. I got upset because it was such a pretty dress, and I wanted to pull the outfit on a special occasion. I did not have any choice and wore something else. I gave my feedback and asked for a replacement or refund. It was the fourth day after I complained about the dress, and unfortunately, I didn't get any response from them. Finally, I decided to call the complaint service center.

About whom it was?

I called the service center, but nobody picked up. That was the most frustrating moment as I wanted to make it right. I called them again, and somebody answered it. I told them about the zip issue and their return or refund policy, and how nobody responded from their site. The manager or the staff was sweet and polite. She asked me for the details of my order and when I complained. I told her everything and gave them my order number.

What was the result?

Within 24 hours, a delivery boy came to take back the dress. Within 15 minutes, I got my refund and a sorry note. Honestly, I thought for a second that is it worth complaining about. Will it come out to be beneficial? Well, the results were in front of me. I felt responsible, and there is no match of happiness after your work gets done. So this was the time when I complained about something, and the results were alluring and satisfying.

To whom you made the complaint?

It was about a month ago when I went to the bank to get the statement needed for my Visa. Everyone knows that bank work is hectic as you have to come back repeatedly to get the job done. So I decided to go in the morning as the afternoon is quite busy for the bank. I reached out in the morning, and the employer told me that the printer isn't working. So he asked me to come back another day. I found it genuine and reasonable.

About whom it was?

When I went back to the bank, they told me the same reason. It was frustrating. How could they not get the printer fixed as it's a vital part of their work? So I decided to file a complaint with the authorities. I came back and opened the bank's website. I sent an email to the manager and HOD. Within 15 minutes, I received a call from the bank, and they asked me to elaborate on my problem. I told them my urgency and asked them to take strict action against them. After almost three days of complaining, I went to the bank and saw the printer working. Also, I realized that many people were facing the same issue.

What was the result?

The manager asked me to take the complaint back as the problem got fixed and he will have to answer his boss. I thought for a second and decided not to reverse my action as it was his responsibility to look after the customers and fulfill their needs. He understood the situation and apologized for the same. He promised to take care of these things in the future. I felt it was the right decision not to take back the complaint as it might be a lesson for them.

To whom you made the complaint?

I was in class 10th, and my exams were just two weeks away. Every student was busy completing files and submitting their notebooks. Some were studying in their free time while others were completing their notes. It was high time, and we were not expecting something unreasonable. It was the day of our English revision test. We were already stressed out, and suddenly out of nowhere, our computer teacher entered the class. She brought our computer notebooks and distributed them. Soon after distributing the notebooks, she made an unexpected announcement. She said that we will have our computer practical tomorrow and have to prepare a PowerPoint presentation from home. How are we supposed to make a PowerPoint presentation and prepare for practice in less than one day? It was impractical.

About whom it was?

We all complained about this to our teacher, but she refused to cancel or postpone the exam. I realized that we should talk to the higher authority about it as it's our final exam and is crucial. So we all decided to talk to our vice principal about the same. We all gathered together and went to the office. The shocking part was that no one was ready to complain, so I took the initiative and spoke on behalf of all. I told them it was not possible to do both things together and requested them to postpone one.

What was the result?

The vice-principal found it reasonable and accepted the request. She postponed the computer exam to the coming week, and we have to submit the PowerPoint presentation within two days.

Everyone was relieved and appreciated me for taking this step. It would have been hectic if we had not decided to complain. It was a day when I was a little proud of my complaining nature.