A Telephone Conversation Between a Customer and a Sales Assistant - IELTS Listening Sample Answer

The IELTS Listening section comprises two conversations and two monologues. Candidates need to answer 40 IELTS listening questions. This topic - A telephone conversation between a customer and a sales assistant is IELTS Listening section One. Candidates need to answer the IELTS listening question types:

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Audio Transcript

H: Good morning. How can I help?

C: I’d like some help with ordering a book. I’ve tried your website, but it says it’s offline at the moment and to call this number.

H: Oh yes. I do apologize. We’ve been having some problems with it, but I can take the order over the phone if you like.

C: That would be great. It’s a gift you see.

H: Can I take your name please?

C: Yes, of course. It’s Zara Freeman.

H: Is that Zara with an ‘s’ or a ‘z’?

C: With a ‘Z’. Z-A-R-A.

H: Just writing that down. Right. What was the title of the book you’d like me to order?

C: I think it’s called Future Words… no hang on, sorry that’s Future Worlds.

H: OK, just typing that in … I can’t seem to find it. Do you know the name of the author? I’ll do a search.

C: Yes, it’s by a man called Richard Watson.

H: Watson as in W-A-T-S-O-N?

C: Yes, that’s right.

H: Oh yes, here it is. It’s only just been released. It’s a self-help book. Is that right?

C: Yes.

H: Now, it costs £12.99.

C: Yep, that’s fine.

H: OK. How would you like to pay?

C: Is a debit card OK?

H: No, sorry. We only accept credit cards.

C: Oh dear … Em, Just let me check to see if I have it with me … Oh yes, here it is.

H: Can you read me the…

H: Right almost done. Now, I just need the delivery details.

C: Right. I’ve got my friend’s address here. It’s 62 Green Gardens, London N22.

H: Just typing that in … 52 Green Gardens.

C: No, it’s number 62.

H: Now what kind of delivery would you like?

C: What are the options?

H: There are two. The free delivery option takes five days or you can pay an extra 2 pounds 25 to have it sent out first class tomorrow. That would come to a total of 15 pounds 24p .

C: Umm … Well my friend’s birthday is next week, so it should get there in time with the free delivery so I think I’ll take that.

H: Right. That means that it will be delivered on the 21st February anytime from 8 am to 6 pm. Is that OK?

C: Well, I know my friend leaves early for work, so would it be possible for him to pick it up from the local post office instead?

H: I’m afraid that won’t be possible but I could add some special instructions for it to be left with someone else, a neighbour perhaps?

C: Actually, yes. I have met the old lady who lives next door and she’s bound to be home. Could you leave it with her?

H: Fine. I’ll add that if he’s not home then the package should be left with the neighbour.

C: That’s great! Thanks very much for your help.

H: My pleasure. Thank you for …

Questions 1-10.
Complete the form below.
Write NO MORE THAN TWO WORDS AND/OR A NUMBER for each answer.

ORDER FORM

Example: Answer

Reason for calf: problems with WEBSITE

Name: 1_______________ Freeman

Title of book: 2________________

Author: Richard 3________________

Type of book: 4________________

Price: £ 5________________

Payment method: 6________________

Delivery address: 7________________ , London N22

Delivery type: 8________________

Delivery date: 9_______________

Delivery instructions: If out leave with a 10____________

Question 1.

Answer: Zara

Explanation: The sales assistant asks for the customer’s name. The customer answered ‘ It’s Zara Freeman’. Freeman is already mentioned in the question so we need to fill in the blank is Zara.

Also, check:

Question 2.

Answer: future worlds

Explanation: The customer tells the salesperson the name of the book ‘that’s Future Worlds’. Therefore the answer is future worlds.

Question 3.

Answer: Watson

Explanation: The customer mentioned the author’s name ‘it’s by a man called Richard Watson’. Hence the answer must be Watson.

Question 4.

Answer: self-help

Explanation: The sales assistance talks about the type of the book. The salesperson mentioned ‘It’s a self-help book’. So the answer is self-help.

Question 5.

Answer: 12.99

Explanation: The question is about the cost of the book. The salesperson said ‘ it costs £12.99’. Therefore the answer is ‘12.99’.

Question 6.

Answer: credit card

Explanation: The sales assistance stated that they only accept credit cards. Therefore, a credit card is the correct answer.

Question 7.

Answer: 62 Green Gardens

Explanation: The customer mentioned the delivery address and that is ‘62 Green Gardens, London N22’. Hence the answer is ‘62 Green Gardens’.

Question 8.

Answer: free(delivery)

Explanation: The question is about “what kind of delivery”, to which the customer responded ‘it should get there in time with the free delivery’ so the answer is free(delivery).

Question 9.

Answer: 21st February/21 February

Explanation: It is mentioned by the speaker that ‘That means that it will be delivered on the 21st February anytime from 8 am to 6 pm’. Hence the answer must be 21st February.

Question 10.

Answer: neighbor/neighbour

Explanation: The customer gives the delivery instructions to the sales assistant. He mentioned ‘the package should be left with the neighbor’. So the answer is neighbor/neighbour.