A Telephone Conversation about House Facilities - IELTS Listening Sample Answer
The IELTS Listening section comprises four sections with a total of 40 questions. The candidates need to properly listen to the IELTS Listening audio then proceed with the 10 questions. These audio recordings will be in the form of monologues or conversations between two or more people. This topic is section One of IELTS listening and contains the following question types:
- Complete the notes
- Complete the table
- Complete the sentences
Audio Transcript
Agent: Good morning, Campus Flat Agency, how can I help you?
Kevin: Good morning, I’m ringing to complain about problems with my flat’s facilities.
Agent: Fine. May I take down your details first?
Kevin: Yes.
Agent: What’s your name?
Kevin: Kevin Green.
Agent: OK, Kevin. And your address?
Kevin: I live in International House in the South Area.
Agent: Your room number?
Kevin: My room number is 16C.
Agent: On which floor?
Kevin: The third floor.
Agent: OK, third floor, room 16C. Are you a registered student at university?
Kevin: Yes, I am.
Agent: What’s your registration number?
Kevin: It is KG6037.
Agent: OK. What’s your faculty?
Kevin: Computer Science.
Agent: How long is your flat lease?
Kevin: I’m not sure. Let me check. It is one year.
Agent: How long have you been in the flat?
Kevin: Just two months.
Agent: Well, what are the problems that you’ve been having?
Kevin: The first thing is the bathroom tap.
Agent: Let me take the notes. Tap in your bathroom. What’s wrong with it?
Kevin: It is leaking. I’d really hope to get that replaced right now.
Agent: OK. How about this afternoon?
Kevin: That’s great.
Agent: Anything else?
Kevin: The next one is the stove in the kitchen.
Agent: What’s the trouble with it?
Kevin: You know the stove is not a new one when we move into the flat.
Agent: Yes. Does it work?
Kevin: No, the door of stove is broken.
Agent: OK. How about repairing it next week?
Kevin: Fine. And the last point is the problem of TV set.
Agent: What’s the matter with the TV set?
Kevin: It had no sound from the day before yesterday.
Agent: Fine.
Kevin: I do hope you can repair it as soon as possible. You know there will be a very good football match tomorrow evening. We all hope to watch it.
Agent: OK. How about we repair it at the same time with your stove?
Kevin: Great.
Agent: Anything else?
Kevin: No. Just 3 items.
Agent: OK. We will get a repair man over to you tomorrow afternoon, are you available at that time?
Kevin: I will return to the flat at about 4 o'clock.
Agent: So how about 5 o’clock?
Kevin: Fine.
Agent: You can contact the repair man if your time will be changed.
Kevin: OK.
Agent: His phone number is 654 337 47.
Kevin: Right.
Agent: Do you have any questions?
Kevin: Let me think, yes, how about the repair fee?
Agent: Usually, the price is at least 5 pounds, but you just use two months, so we offer free repair.
Kevin: That’s so great. Thank you very much.
Agent: You are welcome. Goodbye.
Kevin: Goodbye.
Questions 1-4
Complete the notes below.
Write NO MORE THAN TWO WORD AND/OR A NUMBER for each answer.
FLAT FACILITIES REPAIRS
| Example | Answer |
|---|---|
| The reason for dialing: | complain |
| Full name: | 1_________________ |
| Address: | International House |
| Room number: | 2_________________ |
| Register number: | 3_________________ |
| Length of stay: | 4_________________ |
Question 1.
Answer: Kevin Green
Explanation: The agent asks Kevin to give his full name. Kevin responded, is “Kevin Green”. Therefore, the answer to this question must be “Kevin Green”.
Also, check:
Question 2.
Answer: 16C
Explanation: The agent asks Kevin about his room number. After that, Kevin answers that his room number is 16C. Therefore, the answer must be “16C”.
Question 3.
Answer: KG 6037
Explanation: The agent questions Kevin about his registration number, so Kevin answered ‘KG6037’. Hence, the answer must be “KG6037”.
Question 4.
Answer: two months/2 months
Explanation: The agent wants to know about Kevin’s length of stay, to which Kevin replied “two months”. Hence, the answer is “two months”.
Questions 5-7
Complete the table below.
Write NO MORE THAN TWO WORDS for each answer.
| ITEM | PROBLEMS |
| tap in bathroom | 5____________ |
| 6____________ | Broken |
| TV set | 7_____________ |
Question 5.
Answer: leaking
Explanation: The agent asks Kevin about his problems. The first problem he is dealing with is the bathroom tap. He mentioned, “It is leaking. I’d really hope to get that replaced right now”. Thus, the answer is “leaking”.
Question 6.
Answer: stove door
Explanation: Kevin mentioned that “the door of the stove is broken”. Hence it is clear that the answer should be ‘stove door’.
Question 7.
Answer: no sound
Explanation: Another problem that Kevin mentioned is the TV set. He said, “It had no sound from the day before yesterday”. Therefore, the answer is “no sound”.
Questions 8-10
Complete the sentences below.
Write NO MORE THAN TWO WORDS for each answer.
- Time of repairing is at _________________________.
- Telephone number of the repair man is _________________________.
- The repairing fee is ________________________.
Question 8.
Answer: 5 p.m/5:00 p.m
Explanation: The agent arranges for the repairman to come to Kevin’s flat at 5 o’clock because Kevin will return to the flat at about 4 o’clock. So, the answer must be “5 p.m.”
Question 9.
Answer: 6543 3747
Explanation: The agent provides the repairman’s number to Kevin if in case he wants to change the time of repairing. The agent mentioned, “His phone number is 654 337 47”.
Question 10.
Answer: free
Explanation: The agent said “the price is at least 5 pounds, but you just use two months, so we offer free repair. This means that Kevin gets a free service so the answer must be ‘Free’.
Comments