A Conversation Between an Official in the Lost Property Office and a Man Who Lost his Belongings - IELTS Listening Sample Answer
The IELTS Listening section consists of four sections with two conversations and two monologues. There are a total of forty questions in IELTS Listening. This sample is section One of IELTS Listening which is a conversation between an official in the lost property office and a man who lost his belongings. There are similar topics found in IELTS Listening practice papers. This section contains the following question type:
- Complete the description
- Short answer questions
- Complete the sentences
Audio Transcript:
Woman: Good morning. Heathrow airport lost property office. How can I help you?
Man: Good morning. I lost a briefcase at your airport yesterday and would like to report it, please.
Woman: Certainly, sir. Could you give me a brief description , please?
Man: Of course. It’s a very light brown briefcase, about fifty centimetres wide and 30 centimetres high. It’s quite distinctive because it has a bright red clasp on the front and red trimmings . The handle is black. My initials ‘AEJ’ are on the clasp.
Woman: Ah! Just a minute, sir. I remember a briefcase matching that description being handed in yesterday. At about what time did you lose it?
Man: My flight arrived from Sydney just after three in the afternoon. I had taken the briefcase onto my flight as hand luggage . After disembarking , it would have been almost four o’clock when I picked up my check-in luggage and left my briefcase at the carousel. It was so foolish of me.
Woman: Yes. Here is the log book. I’ll just check that it’s here. Do you have a pen and paper? You’ll need to write down a few things to remember for when you claim your briefcase.
Man: I’ll just get that while you’re checking …
Woman: Hello? Are you there?
Man: Yes. Is my briefcase there?
Woman: It is. When you come to claim it, you’ll need to tell whoever is on duty the lost property number-that’s that's edv seven five eight . Have you got that?
Man: EDV 758. Got it.
Woman: You’ll also need to bring some identification with you something with your photograph on it. Most people present their passport .
Man: Yes, of course. I’m flying to Austria next week, so I’ll pick it up then.
Woman: That’ll be fine. You’ll have your passport with you, no doubt, so that can serve as identification.
Man: My flight is in the evening, so I won’t be at the airport until seven o’clock at the earliest . Will the office be open at that time?
Woman: Yes, sir. We’re open until six, sorry, I mean from six in the morning until midnight , every day.
Man: Great. I just need to know where your office is.
Woman: It’s in the main concourse of Terminal One at the airport. Will you be coming by taxi, by car …?
Man: I’ll be arriving by underground .
Woman: OK. In that case, get off at the stop for Terminal One. Go up the escalator to the main concourse. At the top of the escalator, turn left and you’ll see a large departures board-an electronic one. If you face this, you should see our office off to the right, in the comer. It’s clearly signposted .
Man: Up the escalator, turn left, off to the right of the departures board. Got it. Thank you very much for your help.
Woman: That’s what we’re here for. I only wish we could return all the items we get handed in to us.
Man: I guess you get dozens of items every day.
Woman: Yes, we’ve built up quite a collection.
Man: What happens to the things that remain unclaimed , if you don’t mind my asking?
Woman: Not at all. We keep each item for a minimum of three months. Twice a year, in June and December, we have a sale. The proceeds from the sale in June go towards the upkeep of the office and the proceeds from the December sale go to a children’s charity. The sales are by auctionand attract a lot of interest from passengers and staff, as well as from the general public.
Man: How interesting. One final thing-who handed in my briefcase? It would be nice to thank them personally.
Woman: I’m afraid there’s no record of that, sir.
Man: What a pity! Well, thank you very much for your help. Goodbye.
Woman: Goodbye.
Questions 1-3.
Complete the description of the man’s briefcase, using NO MORE THAN THREE WORDS OR LETTERS for each gap.
Very light brown briefcase, approx. 50 x 30 cms. Distinctive 1____________ clasp on the front. Red trimmings. Black 2____________ Initials
3____________ on the clasp.
Question 1.
Answer: (bright) red
Explanation: As mentioned by man, “It’s quite distinctive because it has a bright red clasp on the front and red trimmings” hence the answer is ‘(bright) red’.
Also, check:
Question 2.
Answer: handle
Explanation: Another characteristic of the man’s briefcase is that it has a black handle. The answer should be “handle”.
Question 3.
Answer: AEJ
Explanation: The man gives a brief about his lost suitcase. He mentioned, “My initials ‘AEJ’ are on the clasp”. The answer for this question must be “AEJ”.
Q.4-7
Answer the following questions using NO MORE THAN THREE WORDS AND/OR NUMBERS for each answer.
- What is the lost property number given to the man? ____________
- When does the lost property office open? ____________
- How is the man going to the airport next week? ____________
- What is to the left of the lost property office? ____________
Question 4.
Answer: EDV 758
Explanation: The woman advises the man to tell his lost property number to whoever is on duty to retrieve his briefcase. Accordingly, his lost property number is EDV 758. Therefore, the answer must be “EDV 758”.
Question 5.
Answer: 6 a.m./06:00
Explanation: As stated by the woman “we’re open until six, sorry, I mean from six in the morning until midnight, every day”. Therefore the answer ere will be, “6 a.m./ 06:00”
Question 6.
Answer: (by) underground/subway/tube
Explanation: The man informed the woman that “I’ll be arriving by underground”. The answer must be ‘underground’.
Question 7.
Answer: (large/electronic) departures board
Explanation: the woman mentioned that “At the top of the escalator, turn left and you’ll see a large departures board, an electronic one”. Hence it is clear that the answer is departure board.
Questions 8-10.
Answer the following questions using NO MORE THAN THREE WORDS AND/OR NUMBERS for each answer.
- What is the shortest time lost items are kept by the office? ____________
- How often does the office sell lost items? ____________
- Where does the money from the December sale go? ____________
Question 8.
Answer: 3/three months
Explanation: As mentioned by the woman, “We keep each item for a minimum of three months”.Therefore the shortest time lost items are kept by the office is three months.
Question 9.
Answer: twice a year
Explanation: The woman mentioned that ‘the office sells lost items twice a year, in June and December’. Therefore, the answer must be “twice a year”.
Question 10.
Answer: (to) children’s charity
Explanation: According to the woman, “the proceeds from the December sale go to a children’s charity” so the answer is ‘children’s charity’.
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