A Conversation Between a Man and a Woman Discussing the Rental of a Car - IELTS Listening Sample Answer

The IELTS Listening section tests the candidate’s listening skills through four sections containing forty questions in total. Candidates need to listen to the audio and answer all the questions. This topic is section One of IELTS Listening. Section one is based on a conversation that includes a man and a woman discussing the rental of a car. IELTS listening practice papers are helpful preparation materials for candidates. This section contains different question types:

• Form completion
• Multiple choice
• Short-answer questions

Audio Transcript

Receptionist: Good morning Sir. Welcome to Cheapies car hire. Can I help you?

Customer: Yes, please. I need to rent a car.

Recep: That’s no problem, sir. When would you like it?

Customer: Tomorrow morning.

Recep: Let’s look then. Today’s the 6th August so you’ll need it on the 7th August.

Customer: That’s right.

Recep: Now, I’ll just need to take some details from you, Sir. Can I take your name, please?

Customer: John Wilson

Recep: And your home address?

Customer: 95 Green Lane, Manchester.

Recep: Green like the color?

Customer: Yes, that’s right. And the postcode is MW7 4DF.

Recep: OK. Got that. Can I have your telephone numbers, please?

Customer: My home number is 020 6834 6387 and my mobile is 07779 724 868.

Recep: Sorry, I missed the mobile.

Customer: It’s 07779 724 868.

Recep: Thanks. Now, are you the holder of a full, current driver’s license?

Customer: Yes I am.

Recep: Could I take the number of the license, please?

Customer: Sure. Let’s have a look now. It’s WIL 94857 8269.

Recep: And will there be any other drivers or just you?

Customer: Only me, please.

Recep: OK. You said that you wanted the car tomorrow but how long will you want it for?

Customer: Well, tomorrow’s Friday the 7th and I want it for the whole weekend. So, I’ll bring it back on Monday morning.

Recep: I’ll have to charge you for all Friday and Monday sir.

Customer: That's OK.

Recep: Good. Now, what kind of car were you looking for sir?

Customer: I’d like a fairly small car as I’ll be driving a lot around town and a smaller car will be easier to get around and to park.

Recep: Yes, that’s true. Well, I’ve got small sizes in the following types of car: a Ford, A Renault, and a Toyota. They’re pretty much the same though the Toyota is in a cheaper price category.

Customer: I’ll take the cheapest one, please.

Recep: And we can offer you petrol or a diesel model with that car.

Customer: Oh. In that case, I’ll take the diesel as that will be more economical.

Customer: Now, how much will this cost me?

Recep: Well the daily rate is £50 but it’s only £40 if you take the car for four days or more. Let’s see. There’s also an additional £10 for insurance. That’s not obligatory but we do recommend that you take the insurance.

Customer: Yes, definitely.

Recep: So that’ll be £170 for the four days then.

Customer: Fine. Where can I pick it up?

Recep: You can pick it up here, at the airport or at your hotel. Which hotel are you in?

Customer: I’m staying at a friend’s house next to the International Hotel. So, can you leave it at the International Hotel and then I can walk around to pick it up? I’ll drop it off at the same place if that’s OK?

Recep: Yes, that’s one. By the way, if you have a breakdown or an accident, we’ll supply you with a new hire car ASAP. Our emergency number is on this customer information list which also has other information. Here you are and here is a spare set of keys for the car. Now, let me tell you about some things in the car that will be there to help you. First of all your insurance documents will be in the glove compartment along with a Westley city map and the car manual. On the back seat, there will be a larger area map of the local district. If you need a map of any other place like London then give us a call and we’ll make sure it’s there.

Customer: No, I won’t need that

Recep: In the boot, you’ll need a spare wheel and a set of tools in case you have a problem. We have a membership with the RAC so you can call them if you’re really in trouble. The membership card and phone number are in the glove compartment too.

There will be a small fire extinguisher under the passenger seat but I hope you won’t have to use that!

Customer: Great. So where do I pay?

Recep: If you go over there to Mr. Walker, then he’ll sort you out.

That is the end of section 1.

Questions 1-5

Complete the form below.

Write NO MORE THAN THREE WORDS OR A NUMBER for each answer.

CHEAPIES CAR HIRE RENTAL FORM

Question 1.

Answer: 95 Green Lane

Explanation: The Receptionist asks for some details about the customer. The customer mentions his address which is ‘95 Green Lane’.

Also, check:

Question 2.

Answer: 07779724868

Explanation: After the name and address the receptionist asks for the phone number. So the phone number mentioned by the customer is ‘ 07779724868’.

Question 3.

Answer: WIL 948578269

Explanation: The number of the license will be required to fill the form. We can hear the customer stating the license number ‘WIL 948578269’.

Question 4.

Answer: Four / 4

Explanation: As we can hear the receptionist saying, “ the daily rate is £50 but it’s only £40 if you take the car for four days or more.” So the answer here is ‘four’.

Question 5.

Answer: Toyota

Explanation: The customer demands the cheapest car available to which the receptionist suggests Toyota.

Questions 6-8

Complete the Cheapies Customer Information Leaflet below.

Write NO MORE THAN THREE WORDS OR SOME NUMBERS for each answer.

Cheapies Customer Information Leaflet

Dear Sir/Madam

Thank you for hiring a car from Cheapies. We value your custom and we will endeavor to provide you with what you expect.

Total Price: 6___________________

Pick up point: The International Hotel

Drop off point: 7_________________

We provide some things in the car to help you. Your sales representative will go through all the things that you will find in your glove compartment and boot. Different cars have different things provided.

In case of 8___________________or __________________ call our emergency number 06387 638 972 to order a replacement car.

Question 6.

Answer: £ 170

Explanation: The receptionist informs that the total rent for the car is £ 170 including everything.

Question 7.

Answer: The International Hotel

Explanation: The receptionist asks the customer for the drop-off point. So we can hear the customer saying “I’m staying at a friend’s house next to the International Hotel. So, can you leave it at the International Hotel and then I can walk around to pick it up? I’ll drop it off at the same place.” Therefore ‘ The International Hotel’ is the answer.

Question 8.

Answer: Breakdown + An Accident

Explanation: The receptionist informs that in case of a breakdown or an accident, the company will provide you with a new hire car as soon as possible.

Questions 9 and 10

Choose and circle TWO letters A-J next to 9-10 on your answer sheet.

Which TWO items are NOT provided in Mr. Wilson’s hire car?

1. insurance documents
2. Westley town map
3. the car manual
4. a larger area map of the local district
5. a map of London
6. a spare wheel
7. a set of tools
8. RAC membership card
9. a small fire extinguisher
10. spare keys for the car

Question 9.

Answer: E

Explanation: As stated by the receptionist, “ If you need a map of any other place like London then give us a call and we’ll make sure it’s there.” This means that this map of London is not provided with the hired car.

Question 10.

Answer: J

Explanation: Another thing that is not provided in Mr. Wilson’s hired car has spare keys.