A Conversation between a Man and a Customer Service Manager of a Bank- IELTS Listening Sample Answer
IELTS Listening test is divided into four sections, with 10 questions in each section. The IELTS Listening takes around 30 minutes to complete, with each section getting increasingly more difficult. This particular sample- A Conversation between a Man and a Customer Service Manager of a Bank is IELTS Listening part 1. In this section, you will hear an audio recording followed by questions-
- One word/ a number
Topic: A Conversation between a Man and a Customer Service Manager of a Bank
Audio Transcript
Section 1
You will hear a man talking to the customer services manager of a bank. First, you have some time to look at questions 1-5.
You will see that there is an example that has been done for you.
On this occasion only, the conversation relating to this will be played first.
Man: Good morning. I'd like to open a bank account. Please.
Manager: Certainly. If you'd like to take a seat. I'll just get some details from you. It won't take long.
Man: Thanks.
Manager: Is it a current account or a deposit account you wanted?
Man: A current account.
The man wishes to apply for a current account so current has been written in the space.
Now we shall begin.
You should answer the questions as you listen because you will not hear the recording a second time. Listen carefully and answer questions 1 to 5.
Man: Good morning. I'd like to open a bank account. Please.
Manager: Certainly. If you'd like to take a seat. I'll just get some details from you. It won't take long.
Man: Thanks.
Manager: Is it a current account or a deposit account you wanted?
Man: A current account.
Manager: Right. I've got the application form here then. We have different types. I see you've got our leaflet there.
Man: I decided on the one called ‘Select’.
Manager: Right? That's fine. So, first of all, can I have your full name, please?
Man: Yes, it's Peter Hennis. That's P-I-E- T-E-R. Is it H-E-N-N-E-S? Only one ‘n’ actually, its less common spelling of the name.
Manager: Right. Okay. And what's your date of birth, please?
Man: The 27th of the first ,1973.
Manager: Right. And will this be a joint account?
Man: No, just myself.
Manager: Okay, fine. And where are you living Mr.Henis?
Man: 15 Riverside.
Manager: Is that all one word?
Man: Yes, it is.
Manager: Yes. How long have you been at your present address? Is it more than two years?
Man: Just two weeks, actually. I only arrived in the country a month ago. I'm from Holland.
Manager: Oh, that's fine. But we normally ask for previous address in that case.
Man: Oh, yes. Well, it's Rieldorf two that's R-I-E-L-D-S-D-O-R-F two Project, Holland
Manager: Okay. Thank you. Do you have a date on telephone number?
Man: Yes. I think the number of my office is 606 295 and just a minute. I better check. Oh no, sorry. 616. I'm not used to it yet, but would you like my home number too? Yes, please. It's 796 431
Manager: Are they both local numbers?
Man: Yes.
Before you hear the rest of the conversation you have some time to look at questions 6 to 10.
Now listen and answer questions 6 to 10.
Manager: Right and your occupation?
Man: Well, I'm in Britain as a project manager, but that's not my main job. I'm an engineer by profession.
Manager: I see, I think I’ll put that then it's shorter. Now, we usually ask for a piece of information which we can use to check your identity for security reasons, you know, if you phone us.
Man: Like my wife's first name?
Manager: Mothers might be better. It's less likely to be known.
Man: Okay, her is Siti.
Manager- Siti?
Man: Yes, S-I-T-I. it's Indonesian.
Manager: Fine. And how much would you like to open your account with? We usually ask for a minimum sum of 50 pounds. That's about 75 Euros.
Man: Well, I'm going to transfer it two thousand Euros from my Dutch account. Just till I get paid. In fact, I wanted to ask you about that. What's the best way to do it?
Manager: It depends which bank you're with.
Man: It’s the Frandsen Bank in Utrecht.
Manager: Okay, fine. I'll check that in a minute. If we have links with them, we can do a direct transfer but it's not a big problem either way. Let's see. How often would you like to receive statements?
Man: I haven't really thought. What's the usual thing?
Manager: It's up to you. Some people like them weekly.
Man: Oh, no, that's too often. Can I have them sent once a month?
Manager: Yes, that's fine. Is there anything else?
Man: I was thinking of registering for your internet service at some stage?
Manager: Oh, yes. Would you like me to send you information about that?
Man: Oh, please, yes.
Manager: And what do you like to receive information about the bank's other services? Insurance loans anything like that?
Man: I don't think so. Thanks.
Manager: That's okay then and one last thing if you…
Questions 1-10
Complete the form below.
Write ONE WORD AND/OR A NUMBER for each answer.
| Example | Answer |
|---|---|
| Application for a | Current bank account |
| Type of current account: | The 1 “___________________” account |
| Full name of applicant: | Peter Henes |
| Date of birth: | 2 ___________________________- (dd/mm/yyyy) |
| Joint account holder(s): | No |
| Current address: | 3 _________________________________ |
| Time at current address: | 4 __________________________________ |
| Previous address: | Rlelsdorf 2, Utrecht, Holland |
| Telephone: | work 5 __________________________________ home 796431 |
| Occupation | 6 ________________________________ |
| Identity (security): | Name of his 7 _________________________________: Siti |
| Opening sum: | € 8 ___________________________________to be transferred from Fransen Bank, Utrecht |
| Statement: | Every 9 ______________________________ |
| Requests: | Supply information about the bank’s 10 ___________________________________ service |
Answer 1: ‘Select’
Explanation: The man says “ I decided on the one called ‘Select’.”
Also Check:
Answer 2: 27th of the first ,1973
Explanation: The man says “The 27th of the first ,1973”
Answer 3: 15 Riverside
Explanation: The man says “where are you living Mr.Henis? 15 Riverside.”
Answer 4: two weeks
Explanation: The man says “Just two weeks, actually. I only arrived in the country a month ago. I'm from Holland”
Answer 5: 616 295
Explanation: The man says “ I think the number of my office is 606 295 and just a minute. I better check. Oh no, sorry. 616. I'm not used to it yet, but would you like my home number too? Yes, please. It's 796 431”
Answer 6: engineer
Explanation: The man says “ I'm in Britain as a project manager, but that's not my main job. I'm an engineer by profession”
Answer 7: mother
Explanation: The Manager says “Mothers might be better. It's less likely to be known”
Answer 8: 75 Euros
Explanation: The Manager mentions “ And how much would you like to open your account with? We usually ask for a minimum sum of 50 pounds. That's about 75 Euros.”
Answer 9: month
Explanation: The Man mentions “Oh, no, that's too often. Can I have them sent once a month?”
Answer 10: internet
Explanation: The Man mentions “I was thinking of registering for your internet service at some stage? ”
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