A Conversation Between a Customer and a Receptionist - IELTS Listening Sample Answer

The IELTS Listening section consists of four sections with two conversations and two monologues. There are a total of forty questions in IELTS Listening. This sample is section Two of IELTS Listening which is a conversation between a customer and a receptionist. There are similar topics found in IELTS Listening practice papers. This section contains the following question type:

• Complete the notes
• Complete the map

Audio Transcript:

(R=Receptionist; C=Customer)

R: Good afternoon. How can I help you?

C: Good afternoon. I’d like to enquire about some information regarding your resort.

R: What kind of resort would you prefer?

C: I want a hot spring resort and it is better to have some indoor or outdoor water activities.

R: OK. Let me check. How about Tulip Hot Spring Garden Resort?

C: Tell me some details, please.

R: Fine. It is located in the north suburb near Peak Mountains. Covering about 66 acres of green land with refreshing environment, the resort provides various kinds of facilities for sports, entertainment, leisure and meetings. And the best part is it's hot spring.

C: Great. Could you give me some introduction about the hot spring?

R: The millennium precipitation of the Tulip hot spring was exploited 3,000 metres deep under the ground. It is sulphur hot spring. The major ingredient is sulphur.

C: I heard that sulphur when it is sterilized, it’s harmless to the human body.

R: Yes. It plays a significant role in softening the skin, hydrating the skin and beautifying the skin. It can lower blood pressure and reduce blood fat.

C: That’s so great. How about its temperature?

R: It’s 65°C. There are some attentions about the hot spring.

C: Attentions?

R: Yes. The hot spring water contains various minerals which come out. First in black colour, change to clear water afterwards with a mineral smell. Adjust water temperature to one’s comfort before bathing.

C: OK.

R: And do not bath immediately after drinking and please take your jewellery off when you are bathing.

C: Fine. How about water activities?

R: Merry Water World has 56 different water sports for tourists. You can experience four different sauna rooms and 21 different spa pools. For a change, one can try the standard swimming pool, tennis courts and the bowling.

C: Can you tell me the location?

R: Let me show you the map of the resort.

C: Fine.

R: Now we are standing at the reception of the Main Hall. It is at the bottom of your map and immediately to our left is Villa Part. There are deluxe villas and suites which have their own hot springs.

C: Fine.

R: The large building with a big glass roof behind the Main Hall is Merry Water World – the water sports centre.

C: Yes. I know.

R: On the top left of the map is the Leisure Centre. There are sauna baths for women, 4D movie theatre, a kids room, video games room, a VIP room, a tea house and a beauty salon.

C: Great. And where is the tennis court?

R: It is in the Sports Centre which is located between the leisure centre and the Tulip Garden.

C: Tulip Garden?

R: Yes. You can appreciate the beautiful tulips in the garden.

C: Fine. Can you tell me what kinds of sports are there in the centre?

R: There is a tennis court, badminton, table tennis, shooting, arrow shooting, and climbing.

C: Do you have a restaurant?

R: Of course. The building next to Garden is the restaurant.

C: What dishes does it serve?

R: We have French food, Spanish food, Indian food and Chinese food.

C: Oh. That’s so great.

R: If you want to book a villa, please fill in the form.

C: Thank you very much.

R: You are welcome.

Questions 11-15

Complete the notes below.
Write NO MORE THAN TWO WORDS AND/OR A NUMBER for each answer.

TULIP HOT SPRING GARDEN RESORT

Question 11.

Answer: north suburb

Explanation: The receptionist stated, “It is located in the north suburb near Peak Mountains”. So the north suburb is the location that we are looking for.

Also, check:

Question 12.

Answer: 3,000/3000/

Explanation: The customer asks for details about the resort. The receptionist mentioned that “Tulip hot spring was exploited 3,000 metres deep under the ground.” So the answer here should be ‘3,000’.

Question 13.

Answer: 65 degrees/C/65 degrees Celsius

Explanation: The question is about the temperature of the tulip hot spring. In the conversation, we can hear the receptionist mentioning ‘It’s 65°C’ so the answer is 65 degrees/65 degrees Celsius.

Question 14.

Answer: jewelry

Explanation: The receptionist advises “please take your jewelry off when you are bathing”. So we can conclude that jewellery is the answer.

Question 15.

Answer: SPA pools

Explanation: The receptionist mentioned “four different sauna rooms and 21 different spa pools” So the answer should be spa pools.

Questions 16-20

Complete the map below. Write NO MORE THAN THREE WORDS for each answer.

Question 16.

Answer: Villa Part

Explanation: We need to locate the position of the Main Hall. It is mentioned in the conversation that “It is at the bottom of your map and immediately to our left is Villa Part”. So the answer is Villa Part.

Question 17.

Answer: Merry Water World/Water sports center/center

Explanation: Following the conversation, we can hear the speaker mentioning “The large building with a big glass roof behind the Main Hall is Merry Water World – the water sports centre”. So we can conclude that the answer is Merry Water World.

Question 18.

Answer: Leisure Centre/Center

Explanation: As stated by the receptionist “On the top left of the map is the Leisure Centre”. Hence the answer is ‘Leisure Centre’.

Question 19.

Answer: Sports Centre/Center

Explanation: The receptionist mentioned that the Tennis court is in the Sports Centre which is located between the leisure centre and the Tulip Garden.

Question 20.

Answer: Restaurant

Explanation: According to the receptionist’s description, The building next to the Garden is the restaurant. Therefore the answer is ‘ Restaurant’.